Toshiba BSX4TGS20QMR Removing Jammed Media, Do not use any tool that may damage the Print Head

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5. TROUBLESHOOTING

ENGLISH VERSION EO1-33034

5.3 Removing Jammed Media

5.3Removing Jammed Media

CAUTION!

Do not use any tool that may damage the Print Head.

This section describes in detail how to remove jammed media from the printer.

1.Turn off and unplug the printer.

2.Open the Top Cover.

3.Turn the Head Lever to Free position, then open the Ribbon Shaft Holder Plate.

4.Open the Print Head Block.

5.Remove the ribbon and media.

NOTE:

If you get frequent jams in the cutter, contact a TOSHIBA TEC authorised service representative.

Print Head Block	Ribbon Shaft Holder Plate

6.Remove the jammed media from the printer. DO NOT USE any sharp implements or tools as these could damage the printer.

7.Clean the Print Head and Platen, then remove any further dust or foreign substances.

8.Paper jams in the Cutter Unit can be caused by wear or residual glue from label stock on the cutter. Do not use non-specified media in the cutter.

CAUTION!

When removing the jammed media, be careful not to damage the print head with a hard object like a watch or a ring.

Care must be taken not to allow		Care must be taken not to allow a
the metal or glass part of a watch		metal object like a ring to touch
to touch the print head edge.		the print head edge.

Since the print head element can be easily damaged by shock, please treat it carefully by not hitting a hard object against it.

E5- 3

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Contents SX4T Series CE Compliance for EU only VorsichtWkhsoxj Precautions Request Regarding MaintenanceTable of Contents EA1-1 EA2-1EA3-1 EA4-1Introduction Features Product OverviewUnpacking Accessories Dimensions AppearanceFront View Rear ViewOperation Panel InteriorPrinter Setup PrecautionsProcedure before Operation Connecting the Cables to Your Printer GoriConnecting the Power Cord Turning the Printer Turning on the PrinterTurning OFF the Printer Loading the Media Do not over-tighten the Locking Ring of the Supply Holder Setting the Feed Gap Sensor position Setting the Black Mark Sensor positionBatch mode Strip modeSTANDARD/PEEL OFF position Build-in rewinder mode Cut modeLoading the Ribbon Auto Ribbon Saving Mode Pcmcia Cards 3517 Test Print$5&2 Test Print Sample of the bar code test print label On Line Mode Operation PanelOperation Reset Dump Mode Maintenance CleaningPrint Head/Platen/ Sensors Covers and Panels Care/Handling of the Media and Ribbon Optional Cutter ModuleTroubleshooting Error MessagesError Messages Problems/Causes Solutions Restart keyPossible Problems Error Messages Problems/Cause SolutionsPossible Problems Causes Solutions Removing Jammed Media Do not use any tool that may damage the Print HeadThreshold Setting Threshold setting procedureAppendix 1 Specifications A1.1 PrinterModel A1.2 Options A1.3 MediaA1.3.1 Media Type LabelA1.3.2 Detection Area of the Transmissive Sensor LabelA1.3.3 Detection Area of the Reflective Sensor A1.3.4 Effective Print AreaTag paper with square holes A1.4 Ribbon Figure below shows the effective print area on the mediaSymbols in the message Appendix 2 Messages and LedsFollowing message appears Appendix 3 Interface „Interface CablesAppendix 4 Print Samples Interleaved 2 CODE39 Standard JAN13, EAN13EAN13+2 digits EAN13+5 digits CODE39 Full AsciiUPC-A+5 digits Industrial 2RSS-14 RSS-14 Stacked RSS LimitedGlossaries Bar codePrint head element USB Universal Serial BusIndex Index Page EO1-33034B