Toshiba BSA4TMGS12QMR, B-SA4TM-GS12-QM-R, B-SA4TP manual Error Messages Problems/Cause

Page 86

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33048

5.1 Error Messages

5.1 Error Messages (Cont.)

Error Messages

 

Problems/Cause

CUTTER ERROR ****

The media is jammed in the cutter.

(When an optional cutter

 

 

module is installed.)

 

 

 

 

 

NO PAPER ****

1.

The media has run out.

 

2.

The media is not loaded properly.

 

3.

The media is slack.

RIBBON ERROR ****

1.

The ribbon is not fed properly.

 

2.

The ribbon has run out.

 

 

EXCESS HEAD TEMP

The Print Head has overheated.

 

 

HEAD ERROR

There is a problem with the Print Head.

 

 

 

SYSTEM ERROR

1.

The printer is used in a location where

 

 

it is subject to noise. Or, there are

 

 

power cords of other electrical

 

 

appliances near the printer or interface

 

 

cable.

 

2.

The Power Cord of the printer is not

 

 

grounded.

 

3.

The printer shares the same power

 

 

source with any other electrical

 

 

appliances.

 

4.

An application software used on your

 

 

host computer has an error or

 

 

malfunction.

FLASH WRITE ERR.

An error has occurred in writing to the

 

flash ROM.

FORMAT ERROR

An error has occurred in formatting the

 

flash ROM.

FLASH CARD FULL

Saving failed because of an insufficient

 

capacity of the flash ROM.

EEPROM ERROR

Data cannot be read from/written to a

 

backup EEPROM properly.

RFID WRITE ERROR

The printer did not succeed in writing

 

data onto an RFID tag after having

 

retried for a specified times.

Solutions

Remove the jammed media. Then press the [RESTART] key. If this does not solve the problem, turn off the printer, and call a TOSHIBA TEC authorised service representative.

⇒Section 4.1.3.

1.Load new media. Then press the

[RESTART] key.

⇒Section 2.3.

2.Reload the media correctly. Then press the [RESTART] key.

⇒Section 2.3.

3.Take up any slack in the media.

1.Remove the ribbon, and check the status of the ribbon. Replace the ribbon, if necessary. If the problem is not solved, turn off the printer, and call a TOSHIBA TEC authorised service representative.

2.Load a new ribbon. Then press the

[RESTART] key.

⇒ Section 2.4.

Turn off the printer, and allow it to cool down (about 3 minutes). If this does not solve the problem, call a TOSHIBA TEC authorised service representative.

The Print Head is required to be replaced. Call a TOSHIBA TEC authorized service representative.

1.Keep the printer and the interface cables away from the source of noise.

2.Ground the Power Cord.

3.Provide an exclusive power source for the printer.

4.Confirm the host computer operates properly.

Turn the printer off, and then on again.

Turn the printer off, and then on again.

Turn the printer off, and then on again.

Turn the printer off, and then on again.

Press the [RESTART] key.

E5- 2

Page 85 Page 87
Image 86
Page 85 Page 87
Contents SA4TP Series CE Compliance for EU only VorsichtSA4TP Series Waste Recycling information for users Safety Summary Meanings of Each SymbolPrecautions Request Regarding MaintenanceTable of Contents EA3-1 EA1-1EA2-1 EA4-1Introduction Features Product OverviewAccessories Front View DimensionsAppearance Rear ViewOperation Panel InteriorOptions Option Name Type UsageProcedure Printer SetupSetup Flow ReferenceExample of US Type InstallationConnecting the Power Cord Raise the Release Lever and remove the Media Holder Left Loading the MediaTake out the Media Holder Ass’y from the printer Insert the Media Shaft into the core of a media rollFold the Release Lever to lock the Media Holder Left Place the Media Holder Ass’y into the printerClick Upper Sensor Upper SensorLever Ass’y Setting the Feed Gap Sensor position Setting the Black Mark Sensor position Batch mode Strip mode OptionPress down the Release Bar to open the Strip Unit Tag paper or Thick paper Cut mode OptionLabel or Thin media Loading the Ribbon Open the Ribbon Cover Cont Gently close the Top Cover until it clicksConnecting the Printer to Your Host Computer Turning the Printer Refer to the B-SA4T Series Key Operation Refer to .3 ResetFine Adjustment SA4T How to Enter the System ModeParameter Setting Baud rate selection „ Serial RS-232C Interface Baud RateParity „ Serial RS-232C Interface Data LengthStop Bit READY/BUSY Flow Control„ LCD Message Language XON/XOFF„ Web Printer Function when using TCP/IP LAN „ Parallel Centronics Interface„ Plug & Play IP Address Setting TCP/IP Press the Pause key to enter the IP Address Setting Mode IP Address SettingThis section, how to set the IP address is described TCP/IPPrinter IP Address This parameter is to set an IP addressSubnet Mask Gateway IP AddressThis parameter is to set a Gateway IP address This parameter is to set a Subnet MaskDhcp This parameter is to enable DhcpSocket Port Ascii code and Hex. code correspondence table Dhcp Client IDThis parameter is to set a Dhcp client ID General Description Installing the Printer DriversIntroduction Installing the Printer Driver Parallel InterfaceWindows 95/98/Me Windows NT4.0 Windows 2000/XP USB Interface Windows 98/MeE2-36 E2-37 E2-38 Finish button E2-40 E2-41 E2-42 Uninstalling the Printer Driver Adding/Deleting a LAN Port Adding a LAN Port Windows 95/98/MEWindows NT4.0/2000/XP Deleting a LAN PortPrinter Driver Upgrades OthersUsing the Printer Driver Print Method AdjustmentPrint Test When using an optional Cutter Module or Strip Module Position and Print Tone Fine Adjustment 3ADJUST SETReverse Feed Amount Fine Adjustment Feed Amount Fine AdjustmentCut/Strip Position Fine Adjustment Coordinate Fine AdjustmentTone Fine When setting +0.0 mmPosition and Print Example of Cut Position Fine Adjustment Example of Strip Position Fine Adjustment Example of Reverse Feed Amount Fine Adjustment When setting -50.0 mm When setting +50.0 mmPrint Tone Fine Adjustment Ribbon Motor Voltage Fine Adjustment Threshold Setting Sensor type is displayedSelect the sensor to be adjusted by using the Feed key Press the Pause key to enter the Sensor Adjustment Mode Feed and Pause keys„ When using the Black Mark Sensor „ When using the Feed Gap Sensor „ Manual Threshold Setting „ Storing a No Media Level VoltageBlack Mark Sensor Feed Gap Sensor Used to stop printing temporarily On Line OperationOperation Panel Used to restart printingPress and hold the Restart key for 3 seconds or longer ResetOperation Print Head/Platen/ Sensors MaintenanceCleaning Print Head/Platen/ Sensors Covers and Panels Same way, clean the outside of the Cutter Blade Optional Cutter Module 1. Open the Front CoverBacking Paper Feed Roller Strip Roller Guide Roller Restart key TroubleshootingError Messages Error Messages Problems/Cause Possible Problems Possible Problems Causes SolutionsRemoving Jammed Media Do not use any tool that may damage the Print HeadModel Printer SpecificationsThis section describes the printer specifications Mail 4STATE Customer CODE, RSS14 Media Type Supply SpecificationsMedia LabelTag paper with square holes Detection Area of the Transmissive SensorLabel Detection Area of the Reflective Sensor Effective Print AreaMedia type Description RibbonRecommended Media and Ribbon Types Combination of Media and Ribbon Care/Handling of Media and RibbonRibbon type Description Media type Vellum paper and labelROM Symbols in the messageAppendix 1 Messages and Leds Dhcp client is being initialized When the Dhcp function is enabledBase LAN Board is being initialised Printer did not succeed in writing dataFollowing message appears Appendix 2 Interface Parallel interface CentronicsConnector PINIEEE802.3 10BASE-T/100BASE-TX SA704-RFID-U1-EU SA704-RFID-U1-USAwid MPR-1510A-RM Awid MPR-1580A-RMWireless LAN Option SnmpAt least, 125% of the rated current of the product Appendix 3 Power CordWhen purchasing the power cord Appendix 4 Print Samples Appendix 4 Print Samples EAN13+2 digits Interleaved 2JAN13, EAN13 EAN13+5 digitsCustomer bar code UPC-A+5 digitsIndustrial 2 KIX CodeAppendix 5 Glossaries USB Universal Serial Bus Device used to remove labels from the backing paperMedia and ribbon Index Index EO1-33048
Related manuals
Manual 45 pages 54.11 Kb
Top Page Image Contents