Toshiba B-SA4TP, B-SA4TM-GS12-QM-R, BSA4TMGS12QMR Troubleshooting, Error Messages, Restart key

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5. TROUBLESHOOTING

ENGLISH VERSION EO1-33048

5.1 Error Messages

5. TROUBLESHOOTING

This chapter lists the error messages, possible problems, and their solutions.

WARNING!

If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service representative for assistance.

5.1 Error Messages

NOTES:

1.If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.

2.After the printer is turned off, all print data in the printer is cleared.

3.“****” indicates the number of unprinted media. Up to 9999 (in pieces).

Error Messages

 

Problems/Causes

HEAD OPEN

The Top Cover is opened in Online

 

mode.

HEAD OPEN ****

A feed or an issue was attempted with

 

the Top Cover opened.

COVER OPEN ****

A feed or an issue was attempted with

 

the Front Cover opened.

COMMS ERROR

A communication error has occurred.

 

 

 

PAPER JAM ****

1.

The media is jammed in the media

 

 

path. The media is not fed smoothly.

 

2.

A wrong Media Sensor is selected for

 

 

the media being used.

 

3.

The Black Mark Sensor is not

 

 

correctly aligned with the Black Mark

 

 

on the media.

 

4.

Size of the loaded media is different

 

 

from the programmed size.

 

5.

The Upper Sensor and the Lower

 

 

Sensor misalign with each other.

 

6.

The Feed Gap Sensor cannot

 

 

distinguish a print area from a label

 

 

gap.

 

 

 

Solutions

Close the Top Cover.

Close the Top Cover. Then press the [RESTART] key.

Close the Front Cover, then press the [RESTART] key.

Make sure the interface cable is correctly connected to the printer and the host, and the host is turned on.

1.Remove the jammed media, and clean the Platen. Then reload the media correctly. Finally press the

[RESTART] key.

⇒Section 5.3.

2.Turn the printer off and then on. Then select the Media Sensor for the media being used. Finally resend a print job.

3.Adjust the sensor position. Then press the [RESTART] key.

⇒Section 2.3.

4.Replace the loaded media with one that matches the programmed size then press the [RESTART] key, or turn the printer off and then on, select a programmed size that matches the loaded media. Finally resend the print job.

5.Align the Upper Sensor with the Lower Sensor.

⇒Section 2.3.

6.Refer to Section 2.11 to set the threshold. If this does not solve the problem, turn off the printer, and call a TOSHIBA TEC authorised service representative.

E5- 1

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Contents SA4TP Series Vorsicht CE Compliance for EU onlySA4TP Series Waste Recycling information for users Meanings of Each Symbol Safety SummaryRequest Regarding Maintenance PrecautionsTable of Contents EA2-1 EA1-1EA3-1 EA4-1Product Overview Introduction FeaturesAccessories Appearance DimensionsFront View Rear ViewInterior Operation PanelOption Name Type Usage OptionsSetup Flow Printer SetupProcedure ReferenceConnecting the Power Cord InstallationExample of US Type Take out the Media Holder Ass’y from the printer Loading the MediaRaise the Release Lever and remove the Media Holder Left Insert the Media Shaft into the core of a media rollPlace the Media Holder Ass’y into the printer Fold the Release Lever to lock the Media Holder LeftClick Upper Sensor Upper SensorLever Ass’y Setting the Feed Gap Sensor position Setting the Black Mark Sensor position Strip mode Option Batch modePress down the Release Bar to open the Strip Unit Label or Thin media Cut mode OptionTag paper or Thick paper Loading the Ribbon Open the Ribbon Cover Gently close the Top Cover until it clicks ContConnecting the Printer to Your Host Computer Turning the Printer Fine Adjustment Refer to .3 ResetRefer to the B-SA4T Series Key Operation Parameter Setting How to Enter the System ModeSA4T Baud rate selection Baud Rate „ Serial RS-232C InterfaceStop Bit „ Serial RS-232C Interface Data LengthParity „ LCD Message Language Flow ControlREADY/BUSY XON/XOFF„ Parallel Centronics Interface „ Web Printer Function when using TCP/IP LAN„ Plug & Play IP Address Setting TCP/IP This section, how to set the IP address is described IP Address SettingPress the Pause key to enter the IP Address Setting Mode TCP/IPThis parameter is to set an IP address Printer IP AddressThis parameter is to set a Gateway IP address Gateway IP AddressSubnet Mask This parameter is to set a Subnet MaskSocket Port This parameter is to enable DhcpDhcp This parameter is to set a Dhcp client ID Dhcp Client IDAscii code and Hex. code correspondence table Introduction Installing the Printer DriversGeneral Description Parallel Interface Installing the Printer DriverWindows 95/98/Me Windows NT4.0 Windows 2000/XP Windows 98/Me USB InterfaceE2-36 E2-37 E2-38 Finish button E2-40 E2-41 E2-42 Uninstalling the Printer Driver Adding a LAN Port Windows 95/98/ME Adding/Deleting a LAN PortDeleting a LAN Port Windows NT4.0/2000/XPOthers Printer Driver UpgradesUsing the Printer Driver Print Test AdjustmentPrint Method When using an optional Cutter Module or Strip Module 3ADJUST SET Position and Print Tone Fine AdjustmentCut/Strip Position Fine Adjustment Feed Amount Fine AdjustmentReverse Feed Amount Fine Adjustment Coordinate Fine AdjustmentPosition and Print When setting +0.0 mmTone Fine Example of Cut Position Fine Adjustment Example of Strip Position Fine Adjustment Example of Reverse Feed Amount Fine Adjustment When setting +50.0 mm When setting -50.0 mmPrint Tone Fine Adjustment Ribbon Motor Voltage Fine Adjustment Sensor type is displayed Threshold SettingSelect the sensor to be adjusted by using the Feed key Feed and Pause keys Press the Pause key to enter the Sensor Adjustment Mode„ When using the Black Mark Sensor „ When using the Feed Gap Sensor „ Storing a No Media Level Voltage „ Manual Threshold SettingBlack Mark Sensor Feed Gap Sensor Operation Panel On Line OperationUsed to stop printing temporarily Used to restart printingOperation ResetPress and hold the Restart key for 3 seconds or longer Cleaning MaintenancePrint Head/Platen/ Sensors Print Head/Platen/ Sensors Covers and Panels Optional Cutter Module 1. Open the Front Cover Same way, clean the outside of the Cutter BladeBacking Paper Feed Roller Strip Roller Guide Roller Error Messages TroubleshootingRestart key Error Messages Problems/Cause Possible Problems Causes Solutions Possible ProblemsDo not use any tool that may damage the Print Head Removing Jammed MediaThis section describes the printer specifications Printer SpecificationsModel Mail 4STATE Customer CODE, RSS14 Media Supply SpecificationsMedia Type LabelLabel Detection Area of the Transmissive SensorTag paper with square holes Effective Print Area Detection Area of the Reflective SensorRecommended Media and Ribbon Types RibbonMedia type Description Ribbon type Description Care/Handling of Media and RibbonCombination of Media and Ribbon Media type Vellum paper and labelAppendix 1 Messages and Leds Symbols in the messageROM Base LAN Board is being initialised When the Dhcp function is enabledDhcp client is being initialized Printer did not succeed in writing dataFollowing message appears Parallel interface Centronics Appendix 2 InterfacePIN ConnectorIEEE802.3 10BASE-T/100BASE-TX Awid MPR-1510A-RM SA704-RFID-U1-USSA704-RFID-U1-EU Awid MPR-1580A-RMSnmp Wireless LAN OptionWhen purchasing the power cord Appendix 3 Power CordAt least, 125% of the rated current of the product Appendix 4 Print Samples Appendix 4 Print Samples JAN13, EAN13 Interleaved 2EAN13+2 digits EAN13+5 digitsIndustrial 2 UPC-A+5 digitsCustomer bar code KIX CodeAppendix 5 Glossaries Media and ribbon Device used to remove labels from the backing paperUSB Universal Serial Bus Index Index EO1-33048
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