Toshiba B-SA4TM-GS12-QM-R, B-SA4TP, BSA4TMGS12QMR manual Possible Problems Causes Solutions

Page 87

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33048

5.2 Possible Problems

5.1 Error Messages (Cont.)

Error Messages

Problems/Cause

RFID ERROR

The printer cannot communicate with the

 

RFID module.

SYNTAX ERROR

While the printer is in the Dowload mode

 

for upgrading the firmware, it receives an

 

improper command, for example, a Issue

 

Command.

Other error messages

A hardware or software problem may

 

have occurred.

 

 

Solutions

Turn the printer off, and then on again.

Turn the printer off, and then on again.

Turn the printer off and then on. If this does not solve the problem, turn off the printer again, and call a TOSHIBA TEC authorised service representative.

5.2 Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.

Possible Problems

 

Causes

 

Solutions

The printer will not

1.

The Power Cord is disconnected.

1.

Plug in the Power Cord.

turn on.

2.

The AC outlet is not functioning

2.

Test with a power cord from another

 

 

correctly.

 

electric appliance.

 

3.

The fuse has blown, or the circuit

3.

Check the fuse or breaker.

 

 

breaker has tripped.

 

 

The media is not fed.

1.

The media is not loaded properly.

1.

Load the media properly.

 

 

 

 

⇒ Section 2.3.

 

2.

The printer is in an error condition.

2.

Solve the error in the message display.

 

 

 

 

(See Section 5.1 for more detail.)

Pressing the [FEED]

A feed or an issue was attempted not on

Change the print condition by using the

key in the initial state

the following default conditions.

printer driver or a print command so that

results in an error.

 

Sensor type: Feed gap sensor

it corresponds to your printing conditions.

 

 

Printing method: Thermal transfer

Then, clear the error state by pressing the

 

 

Media pitch: 76.2 mm

[RESTART] key.

Nothing is printed on

1.

The media is not loaded properly.

1.

Load the media properly.

the media.

 

 

 

⇒ Section 2.3.

 

2.

The ribbon is not loaded properly.

2.

Load the ribbon properly.

 

 

 

 

⇒ Section 2.4.

 

3.

The ribbon and media are not matched.

3.

Select an appropriate ribbon for the

 

 

 

 

media type being used.

The printed image is

1.

The ribbon and media are not matched.

1.

Select an appropriate ribbon for the

blurred.

 

 

 

media type being used.

 

2.

The Print Head is not clean.

2.

Clean the print head using a Print Head

 

 

 

 

Cleaner or a cotton swab slightly

 

 

 

 

moistened with ethyl alcohol.

The optional cutter

1.

The Cutter Unit is not closed properly.

1.

Close the Cutter Unit properly.

module does not cut.

2.

The media is jammed in the Cutter.

2.

Remove the jammed paper.

 

 

 

 

 

⇒ Section 4.1.3.

 

3.

The cutter blade is dirty.

3.

Clean the cutter blade.

 

 

 

 

⇒ Section 4.1.3.

The optional Strip

Label stock is too thin or the glue is too

Refer to Section 7.1 Media and change

Module does not

sticky.

the label.

remove labels from the

 

 

 

 

backing paper.

 

 

 

 

E5- 3

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Contents SA4TP Series Vorsicht CE Compliance for EU onlySA4TP Series Waste Recycling information for users Meanings of Each Symbol Safety SummaryRequest Regarding Maintenance PrecautionsTable of Contents EA4-1 EA1-1EA2-1 EA3-1Product Overview Introduction FeaturesAccessories Rear View DimensionsAppearance Front ViewInterior Operation PanelOption Name Type Usage OptionsReference Printer SetupSetup Flow ProcedureInstallation Connecting the Power CordExample of US Type Insert the Media Shaft into the core of a media roll Loading the MediaTake out the Media Holder Ass’y from the printer Raise the Release Lever and remove the Media Holder LeftPlace the Media Holder Ass’y into the printer Fold the Release Lever to lock the Media Holder LeftClick Upper Sensor Upper SensorLever Ass’y Setting the Feed Gap Sensor position Setting the Black Mark Sensor position Strip mode Option Batch modePress down the Release Bar to open the Strip Unit Cut mode Option Label or Thin mediaTag paper or Thick paper Loading the Ribbon Open the Ribbon Cover Gently close the Top Cover until it clicks ContConnecting the Printer to Your Host Computer Turning the Printer Refer to .3 Reset Fine AdjustmentRefer to the B-SA4T Series Key Operation How to Enter the System Mode Parameter SettingSA4T Baud rate selection Baud Rate „ Serial RS-232C Interface„ Serial RS-232C Interface Data Length Stop BitParity XON/XOFF Flow Control„ LCD Message Language READY/BUSY„ Parallel Centronics Interface „ Web Printer Function when using TCP/IP LAN„ Plug & Play IP Address Setting TCP/IP TCP/IP IP Address SettingThis section, how to set the IP address is described Press the Pause key to enter the IP Address Setting ModeThis parameter is to set an IP address Printer IP AddressThis parameter is to set a Subnet Mask Gateway IP AddressThis parameter is to set a Gateway IP address Subnet MaskThis parameter is to enable Dhcp Socket PortDhcp Dhcp Client ID This parameter is to set a Dhcp client IDAscii code and Hex. code correspondence table Installing the Printer Drivers IntroductionGeneral Description Parallel Interface Installing the Printer DriverWindows 95/98/Me Windows NT4.0 Windows 2000/XP Windows 98/Me USB InterfaceE2-36 E2-37 E2-38 Finish button E2-40 E2-41 E2-42 Uninstalling the Printer Driver Adding a LAN Port Windows 95/98/ME Adding/Deleting a LAN PortDeleting a LAN Port Windows NT4.0/2000/XPOthers Printer Driver UpgradesUsing the Printer Driver Adjustment Print TestPrint Method When using an optional Cutter Module or Strip Module 3ADJUST SET Position and Print Tone Fine AdjustmentCoordinate Fine Adjustment Feed Amount Fine AdjustmentCut/Strip Position Fine Adjustment Reverse Feed Amount Fine AdjustmentWhen setting +0.0 mm Position and PrintTone Fine Example of Cut Position Fine Adjustment Example of Strip Position Fine Adjustment Example of Reverse Feed Amount Fine Adjustment When setting +50.0 mm When setting -50.0 mmPrint Tone Fine Adjustment Ribbon Motor Voltage Fine Adjustment Sensor type is displayed Threshold SettingSelect the sensor to be adjusted by using the Feed key Feed and Pause keys Press the Pause key to enter the Sensor Adjustment Mode„ When using the Black Mark Sensor „ When using the Feed Gap Sensor „ Storing a No Media Level Voltage „ Manual Threshold SettingBlack Mark Sensor Feed Gap Sensor Used to restart printing On Line OperationOperation Panel Used to stop printing temporarilyReset OperationPress and hold the Restart key for 3 seconds or longer Maintenance CleaningPrint Head/Platen/ Sensors Print Head/Platen/ Sensors Covers and Panels Optional Cutter Module 1. Open the Front Cover Same way, clean the outside of the Cutter BladeBacking Paper Feed Roller Strip Roller Guide Roller Troubleshooting Error MessagesRestart key Error Messages Problems/Cause Possible Problems Causes Solutions Possible ProblemsDo not use any tool that may damage the Print Head Removing Jammed MediaPrinter Specifications This section describes the printer specificationsModel Mail 4STATE Customer CODE, RSS14 Label Supply SpecificationsMedia Media TypeDetection Area of the Transmissive Sensor LabelTag paper with square holes Effective Print Area Detection Area of the Reflective SensorRibbon Recommended Media and Ribbon TypesMedia type Description Media type Vellum paper and label Care/Handling of Media and RibbonRibbon type Description Combination of Media and RibbonSymbols in the message Appendix 1 Messages and LedsROM Printer did not succeed in writing data When the Dhcp function is enabledBase LAN Board is being initialised Dhcp client is being initializedFollowing message appears Parallel interface Centronics Appendix 2 InterfacePIN ConnectorIEEE802.3 10BASE-T/100BASE-TX Awid MPR-1580A-RM SA704-RFID-U1-USAwid MPR-1510A-RM SA704-RFID-U1-EUSnmp Wireless LAN OptionAppendix 3 Power Cord When purchasing the power cordAt least, 125% of the rated current of the product Appendix 4 Print Samples Appendix 4 Print Samples EAN13+5 digits Interleaved 2JAN13, EAN13 EAN13+2 digitsKIX Code UPC-A+5 digitsIndustrial 2 Customer bar codeAppendix 5 Glossaries Device used to remove labels from the backing paper Media and ribbonUSB Universal Serial Bus Index Index EO1-33048
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