Dell D420 specifications Getting Help, Obtaining Assistance, Online Services, Ftp.dell.com

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Getting Help

Dell™ Latitude™ D420 User's Guide

Obtaining Assistance

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

Obtaining Assistance

CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets.

1.Complete the procedures in Troubleshooting.

2.Run the Dell Diagnostics (see Dell Diagnostics).

3.Make a copy of the Diagnostics Checklist and fill it out.

4.Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures.

5.If the preceding steps have not resolved the problem, contact Dell (see Contacting Dell).

NOTE: Call support from a telephone near or at the computer so that a support representative can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the support service, see Support Service.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Online Services

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.

You can contact Dell electronically using the following addresses:

•World Wide Web

www.dell.com/

www.dell.com/ap/ (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la/ (Latin American countries)

www.dell.ca (Canada only)

•Anonymous file transfer protocol (FTP)

ftp.dell.com/

Log in as user: anonymous, and use your e-mail address as your password.

•Electronic Support Service

mobile_support@us.dell.com

support@us.dell.com

apsupport@dell.com (Asian/Pacific countries only)

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Contents Abbreviations and Acronyms Dell Latitude D420 Users GuideFront View About Your ComputerDevice status lights Keyboard and network status lights Fingerprint reader optionalLeft View Audio connectorsRight View Video connector USB connectorsModem connector RJ-11 Network connector RJ-45Bottom View Back to Contents Appendix Cleaning Your ComputerFCC Notice U.S. Only Macrovision Product NoticeFCC Class B Dell QuickSet Battery Meter Using a BatteryBattery Performance Checking the Battery ChargeStandby Mode Conserving Battery PowerPower Management Modes Low-Battery WarningHibernate Mode Configuring Power Management SettingsCharging the Battery Replacing the BatteryStoring a Battery Card Blanks Using CardsInstalling a PC Card or 34-mm ExpressCard Card TypesInstalling a PC Card Installing a Smart Card or Secure Digital SD CardInstalling a 34-mm Express Card Removing a PC Card, 34-mm Express Card, or Blank Back to Contents Setting Display Resolution and Refresh Rate Using the DisplayAdjusting Brightness Switching the Video ImageSwapping Primary and Secondary Displays What Are You Looking For? Find It Here Finding InformationSelect Drivers & Downloads and click Go Service Tag and Microsoft Windows LicenseGuides Dell Support Website support.dell.comOperating System CD Glossary Docking device See APR Device driver See driverPage Page NIC See network adapter Page System tray See notification area Video resolution See resolutionBack to Contents Ftp.dell.com Online ServicesGetting Help Obtaining AssistanceSupport Service Problems With Your OrderAutoTech Service Automated Order-Status ServiceAntigua and Barbuda Diagnostics ChecklistBefore You Call Contacting DellWebsite support.euro.dell.com ArubaAustralia Sydney 0011Czech Republic Prague China XiamenColombia Costa RicaGreece France Paris MontpellierCorporate Germany LangenWebsite support.jp.dell.com GeneralItaly Milan JamaicaMontserrat MacaoWebsite support.ap.dell.com Malaysia Penang MexicoSt. Vincent Puerto RicoSt. Kitts and Nevis St. LuciaTrinidad/Tobago Website support.ap.dell.com Taiwan002 Website support.ap.dell.com ThailandVenezuela Virgin IslandsNumeric Keypad Using the Keyboard and Touch PadKey Combinations Speaker Functions Power ManagementTouch Pad Fingerprint Reader optionalCustomizing the Touch Pad and Track Stick Changing the Track-Stick CapMouse Properties window Page Wireless Local Area Network Wlan Setting Up a NetworkPhysically Connecting to a Network or Broadband Modem Network Setup WizardSetting Up a New Wlan Checking Your Wireless Network CardWhat You Need to Establish a Wlan Connection Determining the Wireless Network Device Manager Connecting to a Wireless Local Area NetworkUnder Pick a Help topic, click Dell User and System Guides Mobile Broadband or Wireless Wide Area Network WwanEnabling/Disabling the Wireless Network Card Connecting to a Mobile Broadband NetworkInternet Connection Firewall Dell Wi-Fi Catcher Network LocatorTurning Off Your Computer Adding and Replacing PartsBefore You Begin Recommended ToolsHard Drive Removing the Hard Drive Dismantling the Hard Drive Hinge Cover Replacing the Hard DriveMemory KeyboardPage Mini-Cards Wireless Local Area Network Wlan CardsMobile Broadband Wwan Cards Page Subscriber Identity Module SIM Card Coin-Cell Battery Internal Card With Bluetooth Wireless TechnologyBack to Contents Dell QuickSet Security Cable Lock Using Smart CardsPasswords Securing Your ComputerTrusted Platform Module TPM Using a Primary/System PasswordUsing an Administrator Password Using a Hard Drive PasswordActivating the Security Management Software Enabling the TPM FeatureUsing the Security Management Software Security Management SoftwareIf Your Computer Is Lost or Stolen Computer Tracking SoftwareCommonly Used Settings System Setup ProgramViewing the System Setup Screens System Setup ScreensLocate Fast IR under Onboard Devices Performing a One-Time BootChanging COM Ports Enabling the Infrared SensorPage Drivers Reinstalling SoftwareWhat Is a Driver? Reinstalling Drivers and UtilitiesClick Start→ Help and Support Using the Drivers and Utilities CDManually Reinstalling Drivers Software and Hardware IncompatibilitiesRestoring Your Operating System Using Microsoft Windows XP System RestoreCreating a Restore Point Undoing the Last System RestoreBefore You Begin Using the Operating System CDEnabling System Restore Reinstalling Windows XPSpecifications Display CommunicationsVideo AudioAC Adapter BatteryEnvironmental PhysicalAbbreviations and Acronyms Transferring Information to a New Computer Start the Files and Settings Transfer WizardClick Files and Settings Transfer Wizard Back to Contents Travel Tips Traveling With Your ComputerIdentifying Your Computer Packing the ComputerBack to Contents When to Use the Dell Diagnostics TroubleshootingDell Technical Update Service Dell DiagnosticsOption Function Dell Diagnostics Main MenuClicking the Dell Support Icon Drive ProblemsAccessing the Dell Support Utility Dell Support UtilityIf you hear an unfamiliar scraping or grinding sound CD and DVD drive problemsHard drive problems Problems writing to a CD/DVD-RW driveError Messages Mail, Modem, and Internet ProblemsVerify that the modem is communicating with Windows Page Click Start→ Control Panel→ Add or Remove Programs Keyboard Problems Ieee 1394 Device ProblemsExternal Keyboard problems Computer stops responding Lockups and Software ProblemsUnexpected characters Computer does not start upSolid blue screen appears Memory ProblemsNetwork Problems Other software problemsRestart the computer and log on to the network again PC Card or ExpressCard ProblemsWireless Local Area Network Wlan Mobile Broadband NetworkEnsuring Sufficient Power for Your Computer Power ProblemsDocking Power Considerations Docking While the Computer Is Running Printer ProblemsScanner Problems AC Power Loss While the Computer Is DockedNo sound from integrated speakers Sound and Speaker ProblemsTouch Pad or Mouse Problems No sound from headphonesIf the display is blank Video and Display ProblemsIf the display is difficult to read Connect an external monitor Adjust the Windows display settingsIf only part of the display is readable Click Start→ Control Panel→ Appearance and Themes

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