Dell D420 specifications Video and Display Problems, If the display is blank

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2.Try adjusting the settings.

Check the mouse cable — Shut down the computer. Disconnect the mouse cable, check it for damage, and firmly reconnect the cable.

If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.

To verify that the problem is with the mouse, check the touch pad —

1.Shut down the computer.

2.Disconnect the mouse.

3.Turn on the computer.

4.At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.

If the touch pad operates correctly, the mouse may be defective.

Check the system setup program settings — Verify that the system setup program lists the correct device for the pointing device option. (The computer automatically recognizes a USB mouse without making any setting adjustments.) For more information on using the system setup program, see System Setup Program.

Test the mouse controller — To test the mouse controller (which affects pointer movement) and the operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the Dell Diagnostics (see Dell Diagnostics).

Reinstall the touch pad driver — See Reinstalling Drivers and Utilities.

Video and Display Problems

Fill out the Diagnostics Checklist (see Diagnostics Checklist) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

If the display is blank

NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer.

Check the battery — If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.

Test the electrical outlet — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

Check the AC adapter — Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on.

Connect the computer directly to an electrical outlet — Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.

Adjust the power properties — Search for the keyword standby in the Windows Help and Support Center (see Windows Help and Support Center).

Switch the video image — If your computer is attached to an external monitor, press <Fn><F8> to switch the video image to the display.

If the display is difficult to read

Adjust the brightness — Press <Fn> and the up- or down-arrow key.

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Contents Abbreviations and Acronyms Dell Latitude D420 Users GuideAbout Your Computer Front ViewDevice status lights Keyboard and network status lights Fingerprint reader optionalAudio connectors Left ViewRight View Video connector USB connectorsModem connector RJ-11 Network connector RJ-45Bottom View Back to Contents Appendix Cleaning Your ComputerMacrovision Product Notice FCC Notice U.S. OnlyFCC Class B Dell QuickSet Battery Meter Using a BatteryBattery Performance Checking the Battery ChargeStandby Mode Conserving Battery PowerPower Management Modes Low-Battery WarningHibernate Mode Configuring Power Management SettingsCharging the Battery Replacing the BatteryStoring a Battery Card Blanks Using CardsInstalling a PC Card or 34-mm ExpressCard Card TypesInstalling a Smart Card or Secure Digital SD Card Installing a PC CardInstalling a 34-mm Express Card Removing a PC Card, 34-mm Express Card, or Blank Back to Contents Setting Display Resolution and Refresh Rate Using the DisplayAdjusting Brightness Switching the Video ImageSwapping Primary and Secondary Displays What Are You Looking For? Find It Here Finding InformationSelect Drivers & Downloads and click Go Service Tag and Microsoft Windows LicenseGuides Dell Support Website support.dell.comOperating System CD Glossary Docking device See APR Device driver See driverPage Page NIC See network adapter Page System tray See notification area Video resolution See resolutionBack to Contents Ftp.dell.com Online ServicesGetting Help Obtaining AssistanceSupport Service Problems With Your OrderAutoTech Service Automated Order-Status ServiceAntigua and Barbuda Diagnostics ChecklistBefore You Call Contacting DellWebsite support.euro.dell.com ArubaAustralia Sydney 0011Czech Republic Prague China XiamenColombia Costa RicaGreece France Paris MontpellierCorporate Germany LangenWebsite support.jp.dell.com GeneralItaly Milan JamaicaMontserrat MacaoWebsite support.ap.dell.com Malaysia Penang MexicoSt. Vincent Puerto RicoSt. Kitts and Nevis St. LuciaTrinidad/Tobago Website support.ap.dell.com Taiwan002 Website support.ap.dell.com ThailandVenezuela Virgin IslandsUsing the Keyboard and Touch Pad Numeric KeypadKey Combinations Speaker Functions Power ManagementTouch Pad Fingerprint Reader optionalChanging the Track-Stick Cap Customizing the Touch Pad and Track StickMouse Properties window Page Wireless Local Area Network Wlan Setting Up a NetworkPhysically Connecting to a Network or Broadband Modem Network Setup WizardChecking Your Wireless Network Card Setting Up a New WlanWhat You Need to Establish a Wlan Connection Determining the Wireless Network Device Manager Connecting to a Wireless Local Area NetworkUnder Pick a Help topic, click Dell User and System Guides Mobile Broadband or Wireless Wide Area Network WwanEnabling/Disabling the Wireless Network Card Connecting to a Mobile Broadband NetworkInternet Connection Firewall Dell Wi-Fi Catcher Network LocatorTurning Off Your Computer Adding and Replacing PartsBefore You Begin Recommended ToolsHard Drive Removing the Hard Drive Dismantling the Hard Drive Hinge Cover Replacing the Hard DriveMemory KeyboardPage Mini-Cards Wireless Local Area Network Wlan CardsMobile Broadband Wwan Cards Page Subscriber Identity Module SIM Card Coin-Cell Battery Internal Card With Bluetooth Wireless TechnologyBack to Contents Dell QuickSet Security Cable Lock Using Smart CardsPasswords Securing Your ComputerTrusted Platform Module TPM Using a Primary/System PasswordUsing an Administrator Password Using a Hard Drive PasswordActivating the Security Management Software Enabling the TPM FeatureUsing the Security Management Software Security Management SoftwareIf Your Computer Is Lost or Stolen Computer Tracking SoftwareCommonly Used Settings System Setup ProgramViewing the System Setup Screens System Setup ScreensLocate Fast IR under Onboard Devices Performing a One-Time BootChanging COM Ports Enabling the Infrared SensorPage Drivers Reinstalling SoftwareWhat Is a Driver? Reinstalling Drivers and UtilitiesClick Start→ Help and Support Using the Drivers and Utilities CDManually Reinstalling Drivers Software and Hardware IncompatibilitiesRestoring Your Operating System Using Microsoft Windows XP System RestoreCreating a Restore Point Undoing the Last System RestoreBefore You Begin Using the Operating System CDEnabling System Restore Reinstalling Windows XPSpecifications Display CommunicationsVideo AudioAC Adapter BatteryEnvironmental PhysicalAbbreviations and Acronyms Transferring Information to a New Computer Start the Files and Settings Transfer WizardClick Files and Settings Transfer Wizard Back to Contents Travel Tips Traveling With Your ComputerIdentifying Your Computer Packing the ComputerBack to Contents When to Use the Dell Diagnostics TroubleshootingDell Technical Update Service Dell DiagnosticsOption Function Dell Diagnostics Main MenuClicking the Dell Support Icon Drive ProblemsAccessing the Dell Support Utility Dell Support UtilityIf you hear an unfamiliar scraping or grinding sound CD and DVD drive problemsHard drive problems Problems writing to a CD/DVD-RW driveMail, Modem, and Internet Problems Error MessagesVerify that the modem is communicating with Windows Page Click Start→ Control Panel→ Add or Remove Programs Ieee 1394 Device Problems Keyboard ProblemsExternal Keyboard problems Computer stops responding Lockups and Software ProblemsUnexpected characters Computer does not start upSolid blue screen appears Memory ProblemsNetwork Problems Other software problemsRestart the computer and log on to the network again PC Card or ExpressCard ProblemsWireless Local Area Network Wlan Mobile Broadband NetworkPower Problems Ensuring Sufficient Power for Your ComputerDocking Power Considerations Docking While the Computer Is Running Printer ProblemsScanner Problems AC Power Loss While the Computer Is DockedNo sound from integrated speakers Sound and Speaker ProblemsTouch Pad or Mouse Problems No sound from headphonesVideo and Display Problems If the display is blankIf the display is difficult to read Connect an external monitor Adjust the Windows display settingsIf only part of the display is readable Click Start→ Control Panel→ Appearance and Themes
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