Dell D420 specifications Click Start→ Control Panel→ Add or Remove Programs

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Keyboard data line failure — For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see Dell Diagnostics).

Keyboard stuck key failure — For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see Dell Diagnostics).

Memory address line failure at address, read value expecting value — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see Memory).

Memory allocation error — The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation.

Memory data line failure at address, read value expecting value — A memory module may be faulty or improperly seated. Reinstall the memory modules (see Memory) and, if necessary, replace them.

Memory double word logic failure at address, read value expecting value — A memory module may be faulty or improperly seated. Reinstall the memory modules (see Memory) and, if necessary, replace them.

Memory odd/even logic failure at address, read value expecting value — A memory module may be faulty or improperly seated. Reinstall the memory modules (see Memory) and, if necessary, replace them.

Memory write/read failure at address, read value expecting value — A memory module may be faulty or improperly seated. Reinstall the memory modules (see Memory) and, if necessary, replace them.

No boot device available — The computer cannot find the boot device. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device.

No boot sector on hard drive — The operating system may be corrupted. Contact Dell (see Contacting Dell).

No timer tick interrupt — A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see Dell Diagnostics).

Not enough memory or resources. Exit some programs and try again — You have too many programs open. Close all windows and open the program that you want to use.

Operating system not found — Reinstall the hard drive (see Hard Drive). If the problem persists, contact Dell (see Contacting Dell).

Optional ROM bad checksum — The optional ROM apparently failed. Contact Dell (see Contacting Dell).

A required .DLL file was not found — The program that you are trying to open is missing an essential file. Remove and then reinstall the program.

1.Click StartControl PanelAdd or Remove Programs.

2.Select the program you want to remove.

3.Click Remove or Change/Remove and follow the prompts on the screen.

4.See the program documentation for installation instructions.

Sector not found — The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See the Help and Support Center for instructions. (To access the Help and Support Center, see Windows Help and Support Center.)

If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive.

Seek error — The operating system cannot find a specific track on the hard drive.

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Contents Abbreviations and Acronyms Dell Latitude D420 Users GuideFront View About Your ComputerDevice status lights Keyboard and network status lights Fingerprint reader optionalLeft View Audio connectorsRight View Video connector USB connectorsModem connector RJ-11 Network connector RJ-45Bottom View Back to Contents Appendix Cleaning Your ComputerFCC Notice U.S. Only Macrovision Product NoticeFCC Class B Dell QuickSet Battery Meter Using a BatteryBattery Performance Checking the Battery ChargeStandby Mode Conserving Battery PowerPower Management Modes Low-Battery WarningHibernate Mode Configuring Power Management SettingsCharging the Battery Replacing the BatteryStoring a Battery Card Blanks Using CardsInstalling a PC Card or 34-mm ExpressCard Card TypesInstalling a PC Card Installing a Smart Card or Secure Digital SD CardInstalling a 34-mm Express Card Removing a PC Card, 34-mm Express Card, or Blank Back to Contents Setting Display Resolution and Refresh Rate Using the DisplayAdjusting Brightness Switching the Video ImageSwapping Primary and Secondary Displays What Are You Looking For? Find It Here Finding InformationSelect Drivers & Downloads and click Go Service Tag and Microsoft Windows LicenseGuides Dell Support Website support.dell.comOperating System CD Glossary Docking device See APR Device driver See driverPage Page NIC See network adapter Page System tray See notification area Video resolution See resolutionBack to Contents Ftp.dell.com Online ServicesGetting Help Obtaining AssistanceSupport Service Problems With Your OrderAutoTech Service Automated Order-Status ServiceAntigua and Barbuda Diagnostics ChecklistBefore You Call Contacting DellWebsite support.euro.dell.com ArubaAustralia Sydney 0011Czech Republic Prague China XiamenColombia Costa RicaGreece France Paris MontpellierCorporate Germany LangenWebsite support.jp.dell.com GeneralItaly Milan JamaicaMontserrat MacaoWebsite support.ap.dell.com Malaysia Penang MexicoSt. Vincent Puerto RicoSt. Kitts and Nevis St. LuciaTrinidad/Tobago Website support.ap.dell.com Taiwan002 Website support.ap.dell.com ThailandVenezuela Virgin IslandsNumeric Keypad Using the Keyboard and Touch PadKey Combinations Speaker Functions Power ManagementTouch Pad Fingerprint Reader optionalCustomizing the Touch Pad and Track Stick Changing the Track-Stick CapMouse Properties window Page Wireless Local Area Network Wlan Setting Up a NetworkPhysically Connecting to a Network or Broadband Modem Network Setup WizardSetting Up a New Wlan Checking Your Wireless Network CardWhat You Need to Establish a Wlan Connection Determining the Wireless Network Device Manager Connecting to a Wireless Local Area NetworkUnder Pick a Help topic, click Dell User and System Guides Mobile Broadband or Wireless Wide Area Network WwanEnabling/Disabling the Wireless Network Card Connecting to a Mobile Broadband NetworkInternet Connection Firewall Dell Wi-Fi Catcher Network LocatorTurning Off Your Computer Adding and Replacing PartsBefore You Begin Recommended ToolsHard Drive Removing the Hard Drive Dismantling the Hard Drive Hinge Cover Replacing the Hard DriveMemory KeyboardPage Mini-Cards Wireless Local Area Network Wlan CardsMobile Broadband Wwan Cards Page Subscriber Identity Module SIM Card Coin-Cell Battery Internal Card With Bluetooth Wireless TechnologyBack to Contents Dell QuickSet Security Cable Lock Using Smart CardsPasswords Securing Your ComputerTrusted Platform Module TPM Using a Primary/System PasswordUsing an Administrator Password Using a Hard Drive PasswordActivating the Security Management Software Enabling the TPM FeatureUsing the Security Management Software Security Management SoftwareIf Your Computer Is Lost or Stolen Computer Tracking SoftwareCommonly Used Settings System Setup ProgramViewing the System Setup Screens System Setup ScreensLocate Fast IR under Onboard Devices Performing a One-Time BootChanging COM Ports Enabling the Infrared SensorPage Drivers Reinstalling SoftwareWhat Is a Driver? Reinstalling Drivers and UtilitiesClick Start→ Help and Support Using the Drivers and Utilities CDManually Reinstalling Drivers Software and Hardware IncompatibilitiesRestoring Your Operating System Using Microsoft Windows XP System RestoreCreating a Restore Point Undoing the Last System RestoreBefore You Begin Using the Operating System CDEnabling System Restore Reinstalling Windows XPSpecifications Display CommunicationsVideo AudioAC Adapter BatteryEnvironmental PhysicalAbbreviations and Acronyms Transferring Information to a New Computer Start the Files and Settings Transfer WizardClick Files and Settings Transfer Wizard Back to Contents Travel Tips Traveling With Your ComputerIdentifying Your Computer Packing the ComputerBack to Contents When to Use the Dell Diagnostics TroubleshootingDell Technical Update Service Dell DiagnosticsOption Function Dell Diagnostics Main MenuClicking the Dell Support Icon Drive ProblemsAccessing the Dell Support Utility Dell Support UtilityIf you hear an unfamiliar scraping or grinding sound CD and DVD drive problemsHard drive problems Problems writing to a CD/DVD-RW driveError Messages Mail, Modem, and Internet ProblemsVerify that the modem is communicating with Windows Page Click Start→ Control Panel→ Add or Remove Programs Keyboard Problems Ieee 1394 Device ProblemsExternal Keyboard problems Computer stops responding Lockups and Software ProblemsUnexpected characters Computer does not start upSolid blue screen appears Memory ProblemsNetwork Problems Other software problemsRestart the computer and log on to the network again PC Card or ExpressCard ProblemsWireless Local Area Network Wlan Mobile Broadband NetworkEnsuring Sufficient Power for Your Computer Power ProblemsDocking Power Considerations Docking While the Computer Is Running Printer ProblemsScanner Problems AC Power Loss While the Computer Is DockedNo sound from integrated speakers Sound and Speaker ProblemsTouch Pad or Mouse Problems No sound from headphonesIf the display is blank Video and Display ProblemsIf the display is difficult to read Connect an external monitor Adjust the Windows display settingsIf only part of the display is readable Click Start→ Control Panel→ Appearance and Themes
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