Dell D420 Drive Problems, Accessing the Dell Support Utility, Clicking the Dell Support Icon

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Errors

Displays error conditions encountered, error codes, and the problem description.

Help

Describes the test and may indicate requirements for running the test.

 

 

Configuration

Displays your hardware configuration for the selected device.

 

The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays

 

the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on

 

your computer or all devices attached to your computer.

 

 

Parameters

Allows you to customize the test by changing the test settings.

 

 

4.When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD.

5.When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.

Dell Support Utility

The Dell Support Utility is installed on your computer and can be accessed through the Dell Support icon, , on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.

Accessing the Dell Support Utility

Access the Dell Support Utility from the icon on the taskbar or from the Start menu.

If the Dell Support icon does not appear in your taskbar:

1.Click Start→ All Programs→ Dell Support→ Dell Support Settings.

2.Ensure that the Show icon on the taskbar option is checked.

NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software.

The Dell Support Utility is customized for your computing environment.

The icon in the taskbar functions differently when you click, double-click, or right-click the icon.

Clicking the Dell Support Icon

Click or right-click the icon to perform the following tasks:

•Check your computing environment.

•View the Dell Support Utility settings.

•Access the help file for the Dell Support Utility.

•View frequently asked questions.

•Learn more about the Dell Support Utility.

•Turn the Dell Support Utility off.

Double-Clicking the Dell Support Icon

Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings.

For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™ Support screen.

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

Fill out the Diagnostics Checklist (see Diagnostics Checklist) as you complete these checks.

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Contents Abbreviations and Acronyms Dell Latitude D420 Users GuideAbout Your Computer Front ViewDevice status lights Keyboard and network status lights Fingerprint reader optionalAudio connectors Left ViewRight View Video connector USB connectorsModem connector RJ-11 Network connector RJ-45Bottom View Back to Contents Appendix Cleaning Your ComputerMacrovision Product Notice FCC Notice U.S. OnlyFCC Class B Dell QuickSet Battery Meter Using a BatteryBattery Performance Checking the Battery ChargeStandby Mode Conserving Battery PowerPower Management Modes Low-Battery WarningHibernate Mode Configuring Power Management SettingsCharging the Battery Replacing the BatteryStoring a Battery Card Blanks Using CardsInstalling a PC Card or 34-mm ExpressCard Card TypesInstalling a Smart Card or Secure Digital SD Card Installing a PC CardInstalling a 34-mm Express Card Removing a PC Card, 34-mm Express Card, or Blank Back to Contents Setting Display Resolution and Refresh Rate Using the DisplayAdjusting Brightness Switching the Video ImageSwapping Primary and Secondary Displays What Are You Looking For? Find It Here Finding InformationSelect Drivers & Downloads and click Go Service Tag and Microsoft Windows LicenseGuides Dell Support Website support.dell.comOperating System CD Glossary Docking device See APR Device driver See driverPage Page NIC See network adapter Page System tray See notification area Video resolution See resolutionBack to Contents Ftp.dell.com Online ServicesGetting Help Obtaining AssistanceSupport Service Problems With Your OrderAutoTech Service Automated Order-Status ServiceAntigua and Barbuda Diagnostics ChecklistBefore You Call Contacting DellWebsite support.euro.dell.com ArubaAustralia Sydney 0011Czech Republic Prague China XiamenColombia Costa RicaGreece France Paris MontpellierCorporate Germany LangenWebsite support.jp.dell.com GeneralItaly Milan JamaicaMontserrat MacaoWebsite support.ap.dell.com Malaysia Penang MexicoSt. Vincent Puerto RicoSt. Kitts and Nevis St. LuciaTrinidad/Tobago Website support.ap.dell.com Taiwan002 Website support.ap.dell.com ThailandVenezuela Virgin IslandsUsing the Keyboard and Touch Pad Numeric KeypadKey Combinations Speaker Functions Power ManagementTouch Pad Fingerprint Reader optionalChanging the Track-Stick Cap Customizing the Touch Pad and Track StickMouse Properties window Page Wireless Local Area Network Wlan Setting Up a NetworkPhysically Connecting to a Network or Broadband Modem Network Setup WizardChecking Your Wireless Network Card Setting Up a New WlanWhat You Need to Establish a Wlan Connection Determining the Wireless Network Device Manager Connecting to a Wireless Local Area NetworkUnder Pick a Help topic, click Dell User and System Guides Mobile Broadband or Wireless Wide Area Network WwanEnabling/Disabling the Wireless Network Card Connecting to a Mobile Broadband NetworkInternet Connection Firewall Dell Wi-Fi Catcher Network LocatorTurning Off Your Computer Adding and Replacing PartsBefore You Begin Recommended ToolsHard Drive Removing the Hard Drive Dismantling the Hard Drive Hinge Cover Replacing the Hard DriveMemory KeyboardPage Mini-Cards Wireless Local Area Network Wlan CardsMobile Broadband Wwan Cards Page Subscriber Identity Module SIM Card Coin-Cell Battery Internal Card With Bluetooth Wireless TechnologyBack to Contents Dell QuickSet Security Cable Lock Using Smart CardsPasswords Securing Your ComputerTrusted Platform Module TPM Using a Primary/System PasswordUsing an Administrator Password Using a Hard Drive PasswordActivating the Security Management Software Enabling the TPM FeatureUsing the Security Management Software Security Management SoftwareIf Your Computer Is Lost or Stolen Computer Tracking SoftwareCommonly Used Settings System Setup ProgramViewing the System Setup Screens System Setup ScreensLocate Fast IR under Onboard Devices Performing a One-Time BootChanging COM Ports Enabling the Infrared SensorPage Drivers Reinstalling SoftwareWhat Is a Driver? Reinstalling Drivers and UtilitiesClick Start→ Help and Support Using the Drivers and Utilities CDManually Reinstalling Drivers Software and Hardware IncompatibilitiesRestoring Your Operating System Using Microsoft Windows XP System RestoreCreating a Restore Point Undoing the Last System RestoreBefore You Begin Using the Operating System CDEnabling System Restore Reinstalling Windows XPSpecifications Display CommunicationsVideo AudioAC Adapter BatteryEnvironmental PhysicalAbbreviations and Acronyms Transferring Information to a New Computer Start the Files and Settings Transfer WizardClick Files and Settings Transfer Wizard Back to Contents Travel Tips Traveling With Your ComputerIdentifying Your Computer Packing the Computer Back to Contents When to Use the Dell Diagnostics TroubleshootingDell Technical Update Service Dell DiagnosticsOption Function Dell Diagnostics Main MenuClicking the Dell Support Icon Drive ProblemsAccessing the Dell Support Utility Dell Support UtilityIf you hear an unfamiliar scraping or grinding sound CD and DVD drive problemsHard drive problems Problems writing to a CD/DVD-RW driveMail, Modem, and Internet Problems Error MessagesVerify that the modem is communicating with Windows Page Click Start→ Control Panel→ Add or Remove Programs Ieee 1394 Device Problems Keyboard ProblemsExternal Keyboard problems Computer stops responding Lockups and Software ProblemsUnexpected characters Computer does not start upSolid blue screen appears Memory ProblemsNetwork Problems Other software problemsRestart the computer and log on to the network again PC Card or ExpressCard ProblemsWireless Local Area Network Wlan Mobile Broadband NetworkPower Problems Ensuring Sufficient Power for Your ComputerDocking Power Considerations Docking While the Computer Is Running Printer ProblemsScanner Problems AC Power Loss While the Computer Is DockedNo sound from integrated speakers Sound and Speaker ProblemsTouch Pad or Mouse Problems No sound from headphonesVideo and Display Problems If the display is blankIf the display is difficult to read Connect an external monitor Adjust the Windows display settingsIf only part of the display is readable Click Start→ Control Panel→ Appearance and Themes
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