Dell D420 General, Italy Milan, Jamaica, Website support.jp.dell.com, Japan Kawasaki, Korea Seoul

Page 37

Country Code: 353

Technical Support for XPS

1850 200 722

 

 

 

 

City Code: 1

Technical Support for all other Dell computers

1850 543 543

 

At-Home-Service — Technical Support Queries

1850 200 889

 

 

 

 

General

 

 

 

 

 

Fax/Sales Fax

01 204 0103

 

Switchboard

01 204 4444

 

 

 

 

U.K. Technical Support (dial within U.K. only)

0870 353 0800

 

 

 

 

U.K. Customer Care (dial within U.K. only)

0870 353 0202

 

 

 

 

Corporate Customer Care (dial within U.K. only)

0870 353 0240

 

 

 

 

U.K. Sales (dial within U.K. only)

0870 353 4000

 

 

 

 

Website: support.euro.dell.com

 

 

 

 

 

Home and Small Business

 

 

 

 

 

Technical Support

02 577 826 90

Italy (Milan)

Customer Care

02 696 821 14

 

 

 

International Access Code: 00

Fax

02 696 821 13

Switchboard

02 696 821 12

 

Country Code: 39

 

 

Corporate

 

 

 

 

 

 

City Code: 02

Technical Support

02 577 826 90

 

Customer Care

02 577 825 55

 

 

 

 

Fax

02 575 035 30

 

 

 

 

Switchboard

02 577 821

Jamaica

General Support (dial from within Jamaica only)

1-800-682-3639

 

 

 

 

Website: support.jp.dell.com

 

 

 

 

 

Technical Support (servers)

toll-free: 0120-198-498

 

 

 

 

Technical Support outside of Japan (servers)

81-44-556-4162

 

 

 

 

Technical Support (Dimension and Inspiron)

toll-free: 0120-198-226

 

 

 

 

Technical Support outside of Japan (Dimension and Inspiron)

81-44-520-1435

 

 

 

 

Technical Support (Dell Precision, OptiPlex, and Latitude)

toll-free:0120-198-433

 

 

 

Japan (Kawasaki)

Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)

81-44-556-3894

Technical Support (PDAs, projectors, printers, routers)

toll-free: 0120-981-690

 

International Access Code:

 

 

Technical Support outside of Japan (PDAs, projectors, printers, routers)

81-44-556-3468

001

 

 

Faxbox Service

044-556-3490

 

Country Code: 81

 

 

24-Hour Automated Order Status Service

044-556-3801

 

 

 

 

City Code: 44

Customer Care

044-556-4240

 

 

 

Business Sales Division (up to 400 employees)

044-556-1465

 

 

 

 

Preferred Accounts Division Sales (over 400 employees)

044-556-3433

 

 

 

 

Public Sales (government agencies, educational institutions, and medical

044-556-5963

 

institutions)

 

 

 

 

 

 

Global Segment Japan

044-556-3469

 

 

 

 

Individual User

044-556-1760

 

 

 

 

Switchboard

044-556-4300

 

 

 

Korea (Seoul)

E-mail: krsupport@dell.com

 

International Access Code:

Support

toll-free: 080-200-3800

 

 

Support (Dimension, PDA, Electronics and Accessories)

toll-free: 080-200-3801

001

Country Code: 82

Sales

toll-free: 080-200-3600

 

 

Fax

2194-6202

 

City Code: 2

 

 

Switchboard

2194-6000

 

 

 

 

Customer Technical Support (Austin, Texas, U.S.A.)

512 728-4093

 

 

 

 

Customer Service (Austin, Texas, U.S.A.)

512 728-3619

 

 

 

 

Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)

512 728-3883

Latin America

Sales (Austin, Texas, U.S.A.)

512 728-4397

 

 

 

 

 

 

512 728-4600

 

SalesFax (Austin, Texas, U.S.A.)

 

 

 

or 512 728-3772

 

 

 

 

Website: support.euro.dell.com

 

Luxembourg

Support

342 08 08 075

International Access Code: 00

Home/Small Business Sales

+32 (0)2 713 15 96

 

 

Corporate Sales

26 25 77 81

 

Country Code: 352

 

 

Customer Care

+32 (0)2 481 91 19

 

 

 

 

Fax

26 25 77 82

 

 

 

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Contents Abbreviations and Acronyms Dell Latitude D420 Users GuideFront View About Your ComputerDevice status lights Keyboard and network status lights Fingerprint reader optionalLeft View Audio connectorsRight View Modem connector RJ-11 USB connectorsNetwork connector RJ-45 Video connectorBottom View Back to Contents Appendix Cleaning Your ComputerFCC Notice U.S. Only Macrovision Product NoticeFCC Class B Battery Performance Using a BatteryChecking the Battery Charge Dell QuickSet Battery MeterPower Management Modes Conserving Battery PowerLow-Battery Warning Standby ModeCharging the Battery Configuring Power Management SettingsReplacing the Battery Hibernate ModeStoring a Battery Installing a PC Card or 34-mm ExpressCard Using CardsCard Types Card BlanksInstalling a PC Card Installing a Smart Card or Secure Digital SD CardInstalling a 34-mm Express Card Removing a PC Card, 34-mm Express Card, or Blank Back to Contents Adjusting Brightness Using the DisplaySwitching the Video Image Setting Display Resolution and Refresh RateSwapping Primary and Secondary Displays What Are You Looking For? Find It Here Finding InformationGuides Service Tag and Microsoft Windows LicenseDell Support Website support.dell.com Select Drivers & Downloads and click GoOperating System CD Glossary Docking device See APR Device driver See driverPage Page NIC See network adapter Page System tray See notification area Video resolution See resolutionBack to Contents Getting Help Online ServicesObtaining Assistance Ftp.dell.comAutoTech Service Problems With Your OrderAutomated Order-Status Service Support ServiceBefore You Call Diagnostics ChecklistContacting Dell Antigua and Barbuda Australia Sydney Aruba 0011 Website support.euro.dell.comColombia China XiamenCosta Rica Czech Republic PragueCorporate France Paris MontpellierGermany Langen GreeceItaly Milan GeneralJamaica Website support.jp.dell.comWebsite support.ap.dell.com Malaysia Penang MacaoMexico MontserratSt. Kitts and Nevis Puerto RicoSt. Lucia St. Vincent002 Website support.ap.dell.com TaiwanWebsite support.ap.dell.com Thailand Trinidad/TobagoVenezuela Virgin IslandsNumeric Keypad Using the Keyboard and Touch PadKey Combinations Touch Pad Power ManagementFingerprint Reader optional Speaker FunctionsCustomizing the Touch Pad and Track Stick Changing the Track-Stick CapMouse Properties window Page Physically Connecting to a Network or Broadband Modem Setting Up a NetworkNetwork Setup Wizard Wireless Local Area Network WlanSetting Up a New Wlan Checking Your Wireless Network CardWhat You Need to Establish a Wlan Connection Determining the Wireless Network Device Manager Connecting to a Wireless Local Area NetworkEnabling/Disabling the Wireless Network Card Mobile Broadband or Wireless Wide Area Network WwanConnecting to a Mobile Broadband Network Under Pick a Help topic, click Dell User and System GuidesInternet Connection Firewall Dell Wi-Fi Catcher Network LocatorBefore You Begin Adding and Replacing PartsRecommended Tools Turning Off Your ComputerHard Drive Removing the Hard Drive Dismantling the Hard Drive Hinge Cover Replacing the Hard DriveMemory KeyboardPage Mini-Cards Wireless Local Area Network Wlan CardsMobile Broadband Wwan Cards Page Subscriber Identity Module SIM Card Coin-Cell Battery Internal Card With Bluetooth Wireless TechnologyBack to Contents Dell QuickSet Passwords Using Smart CardsSecuring Your Computer Security Cable LockUsing an Administrator Password Using a Primary/System PasswordUsing a Hard Drive Password Trusted Platform Module TPMUsing the Security Management Software Enabling the TPM FeatureSecurity Management Software Activating the Security Management SoftwareIf Your Computer Is Lost or Stolen Computer Tracking SoftwareViewing the System Setup Screens System Setup ProgramSystem Setup Screens Commonly Used SettingsChanging COM Ports Performing a One-Time BootEnabling the Infrared Sensor Locate Fast IR under Onboard DevicesPage What Is a Driver? Reinstalling SoftwareReinstalling Drivers and Utilities DriversManually Reinstalling Drivers Using the Drivers and Utilities CDSoftware and Hardware Incompatibilities Click Start→ Help and SupportCreating a Restore Point Using Microsoft Windows XP System RestoreUndoing the Last System Restore Restoring Your Operating SystemEnabling System Restore Using the Operating System CDReinstalling Windows XP Before You BeginSpecifications Video CommunicationsAudio DisplayAC Adapter BatteryEnvironmental PhysicalAbbreviations and Acronyms Transferring Information to a New Computer Start the Files and Settings Transfer WizardClick Files and Settings Transfer Wizard Back to Contents Identifying Your Computer Traveling With Your ComputerPacking the Computer Travel TipsBack to Contents Dell Technical Update Service TroubleshootingDell Diagnostics When to Use the Dell DiagnosticsOption Function Dell Diagnostics Main MenuAccessing the Dell Support Utility Drive ProblemsDell Support Utility Clicking the Dell Support IconHard drive problems CD and DVD drive problemsProblems writing to a CD/DVD-RW drive If you hear an unfamiliar scraping or grinding soundError Messages Mail, Modem, and Internet ProblemsVerify that the modem is communicating with Windows Page Click Start→ Control Panel→ Add or Remove Programs Keyboard Problems Ieee 1394 Device ProblemsExternal Keyboard problems Unexpected characters Lockups and Software ProblemsComputer does not start up Computer stops respondingNetwork Problems Memory ProblemsOther software problems Solid blue screen appearsWireless Local Area Network Wlan PC Card or ExpressCard ProblemsMobile Broadband Network Restart the computer and log on to the network againEnsuring Sufficient Power for Your Computer Power ProblemsDocking Power Considerations Scanner Problems Printer ProblemsAC Power Loss While the Computer Is Docked Docking While the Computer Is RunningTouch Pad or Mouse Problems Sound and Speaker ProblemsNo sound from headphones No sound from integrated speakersIf the display is blank Video and Display ProblemsIf the display is difficult to read If only part of the display is readable Adjust the Windows display settingsClick Start→ Control Panel→ Appearance and Themes Connect an external monitor
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