Dell D420 Macao, Website support.ap.dell.com Malaysia Penang, Mexico, Montserrat, Nicaragua, Peru

Page 38

Macao

Technical Support

toll-free: 0800 105

 

 

 

Customer Service (Xiamen, China)

34 160 910

Country Code: 853

 

 

Transaction Sales (Xiamen, China)

29 693 115

 

 

Website: support.ap.dell.com

 

Malaysia (Penang)

 

 

Technical Support (Dell Precision, OptiPlex, and Latitude)

toll-free: 1 800 880 193

 

 

 

International Access Code: 00

Technical Support (Dimension, Inspiron, and Electronics and Accessories)

toll-free: 1 800 881 306

 

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

toll-free: 1800 881 386

Country Code: 60

 

 

Customer Care

toll-free: 1800 881 306 (option 6)

 

 

 

 

City Code: 4

Transaction Sales

toll-free: 1 800 888 202

 

Corporate Sales

toll-free: 1 800 888 213

 

 

 

 

 

001-877-384-8979

 

Customer Technical Support

 

 

 

or 001-877-269-3383

 

 

 

Mexico

 

50-81-8800

Sales

 

 

 

International Access Code: 00

 

or 01-800-888-3355

 

 

 

001-877-384-8979

 

 

Country Code: 52

Customer Service

 

 

or 001-877-269-3383

 

 

 

 

 

 

 

50-81-8800

 

Main

 

 

 

or 01-800-888-3355

 

 

 

Montserrat

General Support

toll-free: 1-866-278-6822

 

 

 

Netherlands Antilles

General Support

001-800-882-1519

 

 

 

 

Website: support.euro.dell.com

 

 

 

 

 

Technical Support for XPS

020 674 45 94

 

 

 

 

Technical Support for all other Dell computers

020 674 45 00

 

 

 

Netherlands (Amsterdam)

Technical Support Fax

020 674 47 66

 

 

Home/Small Business Customer Care

020 674 42 00

 

International Access Code: 00

 

 

Relational Customer Care

020 674 4325

 

 

 

Country Code: 31

Home/Small Business Sales

020 674 55 00

 

 

City Code: 20

Relational Sales

020 674 50 00

 

 

Home/Small Business Sales Fax

020 674 47 75

 

 

 

 

 

Relational Sales Fax

020 674 47 50

 

 

 

 

Switchboard

020 674 50 00

 

 

 

 

Switchboard Fax

020 674 47 50

 

 

 

New Zealand

Website: support.ap.dell.com

 

 

 

 

International Access Code: 00

E-mail: support.ap.dell.com/contactus

 

 

 

 

Country Code: 64

General Support

0800 441 567

 

 

 

Nicaragua

General Support

001-800-220-1006

 

 

 

 

Website: support.euro.dell.com

 

 

 

 

 

Technical Support for XPS

815 35 043

Norway (Lysaker)

 

 

Technical Support for all other Dell products

671 16882

 

 

 

 

International Access Code: 00

Relational Customer Care

671 17575

Country Code: 47

Home/Small Business Customer Care

23162298

 

 

Switchboard

671 16800

 

 

 

 

 

Fax Switchboard

671 16865

 

 

 

Panama

General Support

001-800-507-0962

 

 

 

Peru

General Support

0800-50-669

 

 

 

 

Website: support.euro.dell.com

 

 

 

 

Poland (Warsaw)

E-mail: pl_support_tech@dell.com

 

 

 

International Access Code:

Customer Service Phone

57 95 700

Customer Care

57 95 999

011

Country Code: 48

Sales

57 95 999

 

 

Customer Service Fax

57 95 806

 

City Code: 22

 

 

Reception Desk Fax

57 95 998

 

 

 

 

Switchboard

57 95 999

 

 

 

Portugal

Website: support.euro.dell.com

 

 

 

 

International Access Code: 00

Technical Support

707200149

Country Code: 351

Customer Care

800 300 413

 

 

 

 

 

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Contents Dell Latitude D420 Users Guide Abbreviations and AcronymsDevice status lights About Your ComputerFront View Fingerprint reader optional Keyboard and network status lightsRight View Audio connectorsLeft View Network connector RJ-45 USB connectorsModem connector RJ-11 Video connectorBottom View Back to Contents Cleaning Your Computer AppendixFCC Class B Macrovision Product NoticeFCC Notice U.S. Only Checking the Battery Charge Using a BatteryBattery Performance Dell QuickSet Battery MeterLow-Battery Warning Conserving Battery PowerPower Management Modes Standby ModeReplacing the Battery Configuring Power Management SettingsCharging the Battery Hibernate ModeStoring a Battery Card Types Using CardsInstalling a PC Card or 34-mm ExpressCard Card BlanksInstalling a 34-mm Express Card Installing a Smart Card or Secure Digital SD CardInstalling a PC Card Removing a PC Card, 34-mm Express Card, or Blank Back to Contents Switching the Video Image Using the DisplayAdjusting Brightness Setting Display Resolution and Refresh RateSwapping Primary and Secondary Displays Finding Information What Are You Looking For? Find It HereDell Support Website support.dell.com Service Tag and Microsoft Windows LicenseGuides Select Drivers & Downloads and click GoOperating System CD Glossary Device driver See driver Docking device See APRPage Page NIC See network adapter Page Video resolution See resolution System tray See notification areaBack to Contents Obtaining Assistance Online ServicesGetting Help Ftp.dell.comAutomated Order-Status Service Problems With Your OrderAutoTech Service Support ServiceContacting Dell Diagnostics ChecklistBefore You Call Antigua and Barbuda0011 ArubaAustralia Sydney Website support.euro.dell.comCosta Rica China XiamenColombia Czech Republic PragueGermany Langen France Paris MontpellierCorporate GreeceJamaica GeneralItaly Milan Website support.jp.dell.comMexico MacaoWebsite support.ap.dell.com Malaysia Penang MontserratSt. Lucia Puerto RicoSt. Kitts and Nevis St. VincentWebsite support.ap.dell.com Thailand Website support.ap.dell.com Taiwan002 Trinidad/TobagoVirgin Islands VenezuelaKey Combinations Using the Keyboard and Touch PadNumeric Keypad Fingerprint Reader optional Power ManagementTouch Pad Speaker FunctionsMouse Properties window Changing the Track-Stick CapCustomizing the Touch Pad and Track Stick Page Network Setup Wizard Setting Up a NetworkPhysically Connecting to a Network or Broadband Modem Wireless Local Area Network WlanWhat You Need to Establish a Wlan Connection Checking Your Wireless Network CardSetting Up a New Wlan Connecting to a Wireless Local Area Network Determining the Wireless Network Device ManagerConnecting to a Mobile Broadband Network Mobile Broadband or Wireless Wide Area Network WwanEnabling/Disabling the Wireless Network Card Under Pick a Help topic, click Dell User and System GuidesDell Wi-Fi Catcher Network Locator Internet Connection FirewallRecommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your ComputerHard Drive Removing the Hard Drive Dismantling the Hard Drive Replacing the Hard Drive Hinge CoverKeyboard MemoryPage Wireless Local Area Network Wlan Cards Mini-CardsMobile Broadband Wwan Cards Page Subscriber Identity Module SIM Card Internal Card With Bluetooth Wireless Technology Coin-Cell BatteryBack to Contents Dell QuickSet Securing Your Computer Using Smart CardsPasswords Security Cable LockUsing a Hard Drive Password Using a Primary/System PasswordUsing an Administrator Password Trusted Platform Module TPMSecurity Management Software Enabling the TPM FeatureUsing the Security Management Software Activating the Security Management SoftwareComputer Tracking Software If Your Computer Is Lost or StolenSystem Setup Screens System Setup ProgramViewing the System Setup Screens Commonly Used SettingsEnabling the Infrared Sensor Performing a One-Time BootChanging COM Ports Locate Fast IR under Onboard DevicesPage Reinstalling Drivers and Utilities Reinstalling SoftwareWhat Is a Driver? DriversSoftware and Hardware Incompatibilities Using the Drivers and Utilities CDManually Reinstalling Drivers Click Start→ Help and SupportUndoing the Last System Restore Using Microsoft Windows XP System RestoreCreating a Restore Point Restoring Your Operating SystemReinstalling Windows XP Using the Operating System CDEnabling System Restore Before You BeginSpecifications Audio CommunicationsVideo DisplayBattery AC AdapterPhysical EnvironmentalAbbreviations and Acronyms Start the Files and Settings Transfer Wizard Transferring Information to a New ComputerClick Files and Settings Transfer Wizard Back to Contents Packing the Computer Traveling With Your ComputerIdentifying Your Computer Travel TipsBack to Contents Dell Diagnostics TroubleshootingDell Technical Update Service When to Use the Dell DiagnosticsDell Diagnostics Main Menu Option FunctionDell Support Utility Drive ProblemsAccessing the Dell Support Utility Clicking the Dell Support IconProblems writing to a CD/DVD-RW drive CD and DVD drive problemsHard drive problems If you hear an unfamiliar scraping or grinding soundVerify that the modem is communicating with Windows Mail, Modem, and Internet ProblemsError Messages Page Click Start→ Control Panel→ Add or Remove Programs External Keyboard problems Ieee 1394 Device ProblemsKeyboard Problems Computer does not start up Lockups and Software ProblemsUnexpected characters Computer stops respondingOther software problems Memory ProblemsNetwork Problems Solid blue screen appearsMobile Broadband Network PC Card or ExpressCard ProblemsWireless Local Area Network Wlan Restart the computer and log on to the network againDocking Power Considerations Power ProblemsEnsuring Sufficient Power for Your Computer AC Power Loss While the Computer Is Docked Printer ProblemsScanner Problems Docking While the Computer Is RunningNo sound from headphones Sound and Speaker ProblemsTouch Pad or Mouse Problems No sound from integrated speakersIf the display is difficult to read Video and Display ProblemsIf the display is blank Click Start→ Control Panel→ Appearance and Themes Adjust the Windows display settingsIf only part of the display is readable Connect an external monitor
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