Dell D420 Website support.ap.dell.com Taiwan, 002, Website support.ap.dell.com Thailand, Uruguay

Page 40

Country Code: 41

Customer Care (Home and Small Business)

0848 802 202

 

 

 

 

City Code: 22

Customer Care (Corporate)

0848 821 721

 

Fax

022 799 01 90

 

 

 

 

Switchboard

022 799 01 01

 

 

 

 

Website: support.ap.dell.com

 

Taiwan

E-mail: ap_support@dell.com

 

 

 

 

Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and

toll-free: 00801 86 1011

International Access Code:

Accessories)

 

002

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

toll-free: 00801 60 1256

 

 

 

 

Country Code: 886

Customer Care

toll-free: 00801 60 1250

 

(option 5)

 

 

 

 

 

 

Transaction Sales

toll-free: 00801 65 1228

 

 

 

 

Corporate Sales

toll-free: 00801 651 227

 

 

 

 

Website: support.ap.dell.com

 

 

 

 

Thailand

Technical Support (OptiPlex, Latitude, and Dell Precision)

toll-free: 1800 0060 07

International Access Code:

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

toll-free: 1800 0600 09

 

 

 

toll-free: 1800 006 007

001

Customer Care

 

(option 7)

 

 

Country Code: 66

Corporate Sales

toll-free: 1800 006 009

 

 

 

 

Transaction Sales

toll-free: 1800 006 006

 

 

 

Trinidad/Tobago

General Support

1-800-805-8035

 

 

 

Turks and Caicos Islands

General Support

toll-free: 1-866-540-3355

 

 

 

 

Website: support.euro.dell.com

 

 

E-mail: dell_direct_support@dell.com

 

 

 

 

 

Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.asp

 

 

 

 

 

Sales

 

 

 

 

 

Home and Small Business Sales

0870 907 4000

 

 

 

 

Corporate/Public Sector Sales

01344 860 456

 

 

 

 

Customer Care

 

 

 

 

U.K. (Bracknell)

Home and Small Business Customer Care

0870 906 0010

 

 

Corporate Customer Care

01344 373 185

 

International Access Code: 00

Preferred Accounts (500–5000 employees) Customer Care

0870 906 0010

 

 

 

Country Code: 44

Global Accounts Customer Care

01344 373 186

 

 

City Code: 1344

Central Government Customer Care

01344 373 193

 

 

Local Government & Education Customer Care

01344 373 199

 

 

 

 

 

Health Customer Care

01344 373 194

 

 

 

 

Technical Support

 

 

 

 

 

Technical Support for XPS

0870 366 4180

 

 

 

 

Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])

0870 908 0500

 

General

 

 

 

 

 

Technical Support for all other products

0870 908 0800

 

 

 

 

Home and Small Business Fax

0870 907 4006

 

 

 

Uruguay

General Support

toll-free: 000-413-598-2521

 

 

 

 

Automated Order-Status Service

toll-free: 1-800-433-9014

 

 

 

 

AutoTech (portable and desktop computers)

toll-free: 1-800-247-9362

 

 

 

 

Hardware and Warranty Support (Dell TV, Printers, and Projectors) for

toll-free: 1-877-459-7298

 

 

 

Relationship customers

 

 

 

 

 

Americas Consumer XPS Support

toll-free: 1-800-232-8544

 

 

 

 

Consumer (Home and Home Office) Support for all other Dell products

toll-free: 1-800-624-9896

 

 

 

 

Customer Service

toll-free: 1-800-624-9897

 

 

 

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

 

 

 

 

Financial Services website:

 

 

www.dellfinancialservices.com

 

 

 

 

 

Financial Services (lease/loans)

toll-free: 1-877-577-3355

 

 

 

 

Financial Services (Dell Preferred Accounts [DPA])

toll-free: 1-800-283-2210

 

 

 

U.S.A. (Austin, Texas)

Business

 

 

Customer Service and Support

toll-free: 1-800-456-3355

International Access Code:

 

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

011

 

 

Country Code: 1

Support for printers, projectors, PDAs, and MP3 players

toll-free: 1-877-459-7298

 

 

Public (government, education, and healthcare)

 

 

 

 

 

 

 

 

 

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Contents Dell Latitude D420 Users Guide Abbreviations and AcronymsFront View About Your ComputerDevice status lights Fingerprint reader optional Keyboard and network status lightsLeft View Audio connectorsRight View USB connectors Modem connector RJ-11Network connector RJ-45 Video connectorBottom View Back to Contents Cleaning Your Computer AppendixFCC Notice U.S. Only Macrovision Product NoticeFCC Class B Using a Battery Battery PerformanceChecking the Battery Charge Dell QuickSet Battery MeterConserving Battery Power Power Management ModesLow-Battery Warning Standby ModeConfiguring Power Management Settings Charging the BatteryReplacing the Battery Hibernate ModeStoring a Battery Using Cards Installing a PC Card or 34-mm ExpressCardCard Types Card BlanksInstalling a PC Card Installing a Smart Card or Secure Digital SD CardInstalling a 34-mm Express Card Removing a PC Card, 34-mm Express Card, or Blank Back to Contents Using the Display Adjusting BrightnessSwitching the Video Image Setting Display Resolution and Refresh RateSwapping Primary and Secondary Displays Finding Information What Are You Looking For? Find It HereService Tag and Microsoft Windows License GuidesDell Support Website support.dell.com Select Drivers & Downloads and click GoOperating System CD Glossary Device driver See driver Docking device See APRPage Page NIC See network adapter Page Video resolution See resolution System tray See notification areaBack to Contents Online Services Getting HelpObtaining Assistance Ftp.dell.comProblems With Your Order AutoTech ServiceAutomated Order-Status Service Support ServiceDiagnostics Checklist Before You CallContacting Dell Antigua and BarbudaAruba Australia Sydney0011 Website support.euro.dell.comChina Xiamen ColombiaCosta Rica Czech Republic PragueFrance Paris Montpellier CorporateGermany Langen Greece General Italy Milan Jamaica Website support.jp.dell.comMacao Website support.ap.dell.com Malaysia PenangMexico MontserratPuerto Rico St. Kitts and NevisSt. Lucia St. VincentWebsite support.ap.dell.com Taiwan 002Website support.ap.dell.com Thailand Trinidad/TobagoVirgin Islands VenezuelaNumeric Keypad Using the Keyboard and Touch PadKey Combinations Power Management Touch PadFingerprint Reader optional Speaker FunctionsCustomizing the Touch Pad and Track Stick Changing the Track-Stick CapMouse Properties window Page Setting Up a Network Physically Connecting to a Network or Broadband ModemNetwork Setup Wizard Wireless Local Area Network WlanSetting Up a New Wlan Checking Your Wireless Network CardWhat You Need to Establish a Wlan Connection Connecting to a Wireless Local Area Network Determining the Wireless Network Device ManagerMobile Broadband or Wireless Wide Area Network Wwan Enabling/Disabling the Wireless Network CardConnecting to a Mobile Broadband Network Under Pick a Help topic, click Dell User and System GuidesDell Wi-Fi Catcher Network Locator Internet Connection FirewallAdding and Replacing Parts Before You BeginRecommended Tools Turning Off Your ComputerHard Drive Removing the Hard Drive Dismantling the Hard Drive Replacing the Hard Drive Hinge CoverKeyboard MemoryPage Wireless Local Area Network Wlan Cards Mini-CardsMobile Broadband Wwan Cards Page Subscriber Identity Module SIM Card Internal Card With Bluetooth Wireless Technology Coin-Cell BatteryBack to Contents Dell QuickSet Using Smart Cards PasswordsSecuring Your Computer Security Cable LockUsing a Primary/System Password Using an Administrator PasswordUsing a Hard Drive Password Trusted Platform Module TPMEnabling the TPM Feature Using the Security Management SoftwareSecurity Management Software Activating the Security Management SoftwareComputer Tracking Software If Your Computer Is Lost or StolenSystem Setup Program Viewing the System Setup ScreensSystem Setup Screens Commonly Used SettingsPerforming a One-Time Boot Changing COM PortsEnabling the Infrared Sensor Locate Fast IR under Onboard DevicesPage Reinstalling Software What Is a Driver?Reinstalling Drivers and Utilities DriversUsing the Drivers and Utilities CD Manually Reinstalling DriversSoftware and Hardware Incompatibilities Click Start→ Help and SupportUsing Microsoft Windows XP System Restore Creating a Restore PointUndoing the Last System Restore Restoring Your Operating SystemUsing the Operating System CD Enabling System RestoreReinstalling Windows XP Before You BeginSpecifications Communications VideoAudio DisplayBattery AC AdapterPhysical EnvironmentalAbbreviations and Acronyms Start the Files and Settings Transfer Wizard Transferring Information to a New ComputerClick Files and Settings Transfer Wizard Back to Contents Traveling With Your Computer Identifying Your ComputerPacking the Computer Travel TipsBack to Contents Troubleshooting Dell Technical Update ServiceDell Diagnostics When to Use the Dell DiagnosticsDell Diagnostics Main Menu Option FunctionDrive Problems Accessing the Dell Support UtilityDell Support Utility Clicking the Dell Support IconCD and DVD drive problems Hard drive problemsProblems writing to a CD/DVD-RW drive If you hear an unfamiliar scraping or grinding soundError Messages Mail, Modem, and Internet ProblemsVerify that the modem is communicating with Windows Page Click Start→ Control Panel→ Add or Remove Programs Keyboard Problems Ieee 1394 Device ProblemsExternal Keyboard problems Lockups and Software Problems Unexpected charactersComputer does not start up Computer stops respondingMemory Problems Network ProblemsOther software problems Solid blue screen appearsPC Card or ExpressCard Problems Wireless Local Area Network WlanMobile Broadband Network Restart the computer and log on to the network againEnsuring Sufficient Power for Your Computer Power ProblemsDocking Power Considerations Printer Problems Scanner ProblemsAC Power Loss While the Computer Is Docked Docking While the Computer Is RunningSound and Speaker Problems Touch Pad or Mouse ProblemsNo sound from headphones No sound from integrated speakersIf the display is blank Video and Display ProblemsIf the display is difficult to read Adjust the Windows display settings If only part of the display is readableClick Start→ Control Panel→ Appearance and Themes Connect an external monitor
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