Dell D420 specifications Dell Diagnostics Main Menu, Option Function

Page 86

The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.

•During the assessment, answer any questions that appear.

•If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <Esc>; to continue to the next test, press <y>; to retest the component that failed, press <r>.

•If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell (see Contacting Dell).

If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue.

5.Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

Starting the Dell Diagnostics From the Optional Drivers and Utilities CD

NOTE: You must have the Latitude D420 Media Base in order to perform the steps below.

1.Insert the Drivers and Utilities CD.

2.Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.

3.When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>.

4.Select the Boot from CD-ROMoption from the menu that appears and press <Enter>.

5.Type 1 to start the menu and press <Enter> to proceed.

6.Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.

7.When the Dell Diagnostics Main Menu appears, select the test that you want to run.

Dell Diagnostics Main Menu

1. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option that you want.

Option

Function

 

 

Express Test

Performs a quick test of devices. The test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to

 

increase the possibility of tracing the problem quickly.

 

 

Extended

Performs a thorough check of devices. The test typically takes 1 hour or more and requires you to answer questions periodically

Test

 

 

 

Custom Test

Tests a specific device. You can customize the tests you want to run.

 

 

Symptom

Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.

Tree

 

 

 

2.If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see Contacting Dell).

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.

3. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

Tab

Function

 

 

Results

Displays the results of the test and any error conditions encountered.

 

 

 

 

Page 85 Page 87
Image 86
Page 85 Page 87
Contents Dell Latitude D420 Users Guide Abbreviations and AcronymsDevice status lights About Your ComputerFront View Fingerprint reader optional Keyboard and network status lightsRight View Audio connectorsLeft View Network connector RJ-45 USB connectorsModem connector RJ-11 Video connectorBottom View Back to Contents Cleaning Your Computer AppendixFCC Class B Macrovision Product NoticeFCC Notice U.S. Only Checking the Battery Charge Using a BatteryBattery Performance Dell QuickSet Battery MeterLow-Battery Warning Conserving Battery PowerPower Management Modes Standby ModeReplacing the Battery Configuring Power Management SettingsCharging the Battery Hibernate ModeStoring a Battery Card Types Using CardsInstalling a PC Card or 34-mm ExpressCard Card BlanksInstalling a 34-mm Express Card Installing a Smart Card or Secure Digital SD CardInstalling a PC Card Removing a PC Card, 34-mm Express Card, or Blank Back to Contents Switching the Video Image Using the DisplayAdjusting Brightness Setting Display Resolution and Refresh RateSwapping Primary and Secondary Displays Finding Information What Are You Looking For? Find It HereDell Support Website support.dell.com Service Tag and Microsoft Windows LicenseGuides Select Drivers & Downloads and click GoOperating System CD Glossary Device driver See driver Docking device See APRPage Page NIC See network adapter Page Video resolution See resolution System tray See notification areaBack to Contents Obtaining Assistance Online ServicesGetting Help Ftp.dell.comAutomated Order-Status Service Problems With Your OrderAutoTech Service Support ServiceContacting Dell Diagnostics ChecklistBefore You Call Antigua and Barbuda0011 ArubaAustralia Sydney Website support.euro.dell.comCosta Rica China XiamenColombia Czech Republic PragueGermany Langen France Paris MontpellierCorporate GreeceJamaica GeneralItaly Milan Website support.jp.dell.comMexico MacaoWebsite support.ap.dell.com Malaysia Penang MontserratSt. Lucia Puerto RicoSt. Kitts and Nevis St. VincentWebsite support.ap.dell.com Thailand Website support.ap.dell.com Taiwan002 Trinidad/TobagoVirgin Islands VenezuelaKey Combinations Using the Keyboard and Touch PadNumeric Keypad Fingerprint Reader optional Power ManagementTouch Pad Speaker FunctionsMouse Properties window Changing the Track-Stick CapCustomizing the Touch Pad and Track Stick Page Network Setup Wizard Setting Up a NetworkPhysically Connecting to a Network or Broadband Modem Wireless Local Area Network WlanWhat You Need to Establish a Wlan Connection Checking Your Wireless Network CardSetting Up a New Wlan Connecting to a Wireless Local Area Network Determining the Wireless Network Device ManagerConnecting to a Mobile Broadband Network Mobile Broadband or Wireless Wide Area Network WwanEnabling/Disabling the Wireless Network Card Under Pick a Help topic, click Dell User and System GuidesDell Wi-Fi Catcher Network Locator Internet Connection FirewallRecommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your ComputerHard Drive Removing the Hard Drive Dismantling the Hard Drive Replacing the Hard Drive Hinge CoverKeyboard MemoryPage Wireless Local Area Network Wlan Cards Mini-CardsMobile Broadband Wwan Cards Page Subscriber Identity Module SIM Card Internal Card With Bluetooth Wireless Technology Coin-Cell BatteryBack to Contents Dell QuickSet Securing Your Computer Using Smart CardsPasswords Security Cable LockUsing a Hard Drive Password Using a Primary/System PasswordUsing an Administrator Password Trusted Platform Module TPMSecurity Management Software Enabling the TPM FeatureUsing the Security Management Software Activating the Security Management SoftwareComputer Tracking Software If Your Computer Is Lost or StolenSystem Setup Screens System Setup ProgramViewing the System Setup Screens Commonly Used SettingsEnabling the Infrared Sensor Performing a One-Time BootChanging COM Ports Locate Fast IR under Onboard DevicesPage Reinstalling Drivers and Utilities Reinstalling SoftwareWhat Is a Driver? DriversSoftware and Hardware Incompatibilities Using the Drivers and Utilities CDManually Reinstalling Drivers Click Start→ Help and SupportUndoing the Last System Restore Using Microsoft Windows XP System RestoreCreating a Restore Point Restoring Your Operating SystemReinstalling Windows XP Using the Operating System CDEnabling System Restore Before You BeginSpecifications Audio CommunicationsVideo DisplayBattery AC AdapterPhysical EnvironmentalAbbreviations and Acronyms Start the Files and Settings Transfer Wizard Transferring Information to a New ComputerClick Files and Settings Transfer Wizard Back to Contents Packing the Computer Traveling With Your ComputerIdentifying Your Computer Travel TipsBack to Contents Dell Diagnostics TroubleshootingDell Technical Update Service When to Use the Dell DiagnosticsDell Diagnostics Main Menu Option FunctionDell Support Utility Drive ProblemsAccessing the Dell Support Utility Clicking the Dell Support IconProblems writing to a CD/DVD-RW drive CD and DVD drive problemsHard drive problems If you hear an unfamiliar scraping or grinding soundVerify that the modem is communicating with Windows Mail, Modem, and Internet ProblemsError Messages Page Click Start→ Control Panel→ Add or Remove Programs External Keyboard problems Ieee 1394 Device ProblemsKeyboard Problems Computer does not start up Lockups and Software ProblemsUnexpected characters Computer stops respondingOther software problems Memory ProblemsNetwork Problems Solid blue screen appearsMobile Broadband Network PC Card or ExpressCard ProblemsWireless Local Area Network Wlan Restart the computer and log on to the network againDocking Power Considerations Power ProblemsEnsuring Sufficient Power for Your Computer AC Power Loss While the Computer Is Docked Printer ProblemsScanner Problems Docking While the Computer Is RunningNo sound from headphones Sound and Speaker ProblemsTouch Pad or Mouse Problems No sound from integrated speakersIf the display is difficult to read Video and Display ProblemsIf the display is blank Click Start→ Control Panel→ Appearance and Themes Adjust the Windows display settingsIf only part of the display is readable Connect an external monitor
Related manuals
Manual 98 pages 6.96 Kb
Top Page Image Contents