Dell D420 Puerto Rico, St. Kitts and Nevis, St. Lucia, St. Vincent, Grenadines, 005, 09/091

Page 39

 

Sales

800 300 410 or 800 300 411 or

 

800 300 412 or 21 422 07 10

 

 

 

 

 

 

Fax

21 424 01 12

 

 

 

Puerto Rico

General Support

1-800-805-7545

 

 

 

St. Kitts and Nevis

General Support

toll-free: 1-877-441-4731

 

 

 

St. Lucia

General Support

1-800-882-1521

 

 

 

 

St. Vincent and the

General Support

toll-free: 1-877-270-4609

Grenadines

 

 

 

 

 

 

 

 

NOTE: The phone numbers in this section should be called from within

 

 

Singapore (Singapore)

Singapore or Malaysia only.

 

 

International Access Code:

Website: support.ap.dell.com

 

 

 

 

 

Technical Support (Dimension, Inspiron, and Electronics and Accessories)

toll-free: 1 800 394 7430

005

Country Code: 65

Technical Support (OptiPlex, Latitude, and Dell Precision)

toll-free: 1 800 394 7488

 

 

 

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

toll-free: 1 800 394 7478

 

 

 

 

 

Customer Care

toll-free: 1 800 394 7430 (option 6)

 

 

 

 

Transaction Sales

toll-free: 1 800 394 7412

 

 

 

 

Corporate Sales

toll-free: 1 800 394 7419

 

 

 

 

 

Website: support.euro.dell.com

 

 

 

 

 

 

 

E-mail: czech_dell@dell.com

 

 

Slovakia (Prague)

 

 

 

Technical Support

02

5441 5727

 

 

 

 

International Access Code: 00

Customer Care

420 22537 2707

 

 

 

 

Country Code: 421

Fax

02

5441 8328

 

 

 

Tech Fax

02

5441 8328

 

 

 

 

 

 

Switchboard (Sales)

02

5441 7585

 

 

 

 

 

Website: support.euro.dell.com

 

 

South Africa (Johannesburg)

 

 

 

E-mail: dell_za_support@dell.com

 

 

 

 

 

 

International Access Code:

Gold Queue

011

709 7713

09/091

Technical Support

011 709 7710

 

 

 

Customer Care

011 709 7707

 

Country Code: 27

 

 

Sales

011 709 7700

 

 

 

City Code: 11

Fax

011 706 0495

 

 

 

 

Switchboard

011 709 7700

 

 

 

 

Southeast Asian and Pacific

Technical Support, Customer Service, and Sales (Penang, Malaysia)

604 633 4810

Countries

 

 

 

 

Website: support.euro.dell.com

 

 

 

 

 

 

 

Home and Small Business

 

 

 

 

 

 

Technical Support

902 100 130

 

 

 

Spain (Madrid)

Customer Care

902 118 540

 

 

 

Sales

902 118 541

 

International Access Code: 00

Switchboard

902 118 541

 

 

 

Country Code: 34

Fax

902 118 539

 

 

 

City Code: 91

Corporate

 

 

 

 

 

Technical Support

902 100 130

 

 

 

 

 

Customer Care

902 115 236

 

 

 

 

Switchboard

91 722 92 00

 

 

 

 

Fax

91 722 95 83

 

 

 

 

 

Website: support.euro.dell.com

 

 

Sweden (Upplands Vasby)

Technical Support for XPS

0771 340 340

 

 

 

Technical Support for all other Dell products

08 590 05 199

 

International Access Code: 00

 

 

Relational Customer Care

08 590 05 642

 

 

 

Country Code: 46

Home/Small Business Customer Care

08 587 70 527

 

 

 

City Code: 8

Employee Purchase Program (EPP) Support

020 140 14 44

 

 

 

Technical Support Fax

08 590 05 594

 

 

 

 

 

Sales

08 590 05 185

 

 

 

 

 

Website: support.euro.dell.com

 

 

 

E-mail: Tech_support_central_Europe@dell.com

 

 

Switzerland (Geneva)

 

 

Technical Support for XPS

0848 33 88 57

 

 

 

International Access Code: 00

Technical Support (Home and Small Business) for all other Dell products

0844 811 411

 

Technical Support (Corporate)

0844 822 844

 

 

 

 

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Contents Abbreviations and Acronyms Dell Latitude D420 Users GuideAbout Your Computer Front ViewDevice status lights Keyboard and network status lights Fingerprint reader optionalAudio connectors Left ViewRight View Video connector USB connectorsModem connector RJ-11 Network connector RJ-45Bottom View Back to Contents Appendix Cleaning Your ComputerMacrovision Product Notice FCC Notice U.S. OnlyFCC Class B Dell QuickSet Battery Meter Using a BatteryBattery Performance Checking the Battery ChargeStandby Mode Conserving Battery PowerPower Management Modes Low-Battery WarningHibernate Mode Configuring Power Management SettingsCharging the Battery Replacing the BatteryStoring a Battery Card Blanks Using CardsInstalling a PC Card or 34-mm ExpressCard Card TypesInstalling a Smart Card or Secure Digital SD Card Installing a PC CardInstalling a 34-mm Express Card Removing a PC Card, 34-mm Express Card, or Blank Back to Contents Setting Display Resolution and Refresh Rate Using the DisplayAdjusting Brightness Switching the Video ImageSwapping Primary and Secondary Displays What Are You Looking For? Find It Here Finding InformationSelect Drivers & Downloads and click Go Service Tag and Microsoft Windows LicenseGuides Dell Support Website support.dell.comOperating System CD Glossary Docking device See APR Device driver See driverPage Page NIC See network adapter Page System tray See notification area Video resolution See resolutionBack to Contents Ftp.dell.com Online ServicesGetting Help Obtaining AssistanceSupport Service Problems With Your OrderAutoTech Service Automated Order-Status ServiceAntigua and Barbuda Diagnostics ChecklistBefore You Call Contacting DellWebsite support.euro.dell.com ArubaAustralia Sydney 0011Czech Republic Prague China XiamenColombia Costa RicaGreece France Paris MontpellierCorporate Germany LangenWebsite support.jp.dell.com GeneralItaly Milan JamaicaMontserrat MacaoWebsite support.ap.dell.com Malaysia Penang MexicoSt. Vincent Puerto RicoSt. Kitts and Nevis St. LuciaTrinidad/Tobago Website support.ap.dell.com Taiwan002 Website support.ap.dell.com ThailandVenezuela Virgin IslandsUsing the Keyboard and Touch Pad Numeric KeypadKey Combinations Speaker Functions Power ManagementTouch Pad Fingerprint Reader optionalChanging the Track-Stick Cap Customizing the Touch Pad and Track StickMouse Properties window Page Wireless Local Area Network Wlan Setting Up a NetworkPhysically Connecting to a Network or Broadband Modem Network Setup WizardChecking Your Wireless Network Card Setting Up a New WlanWhat You Need to Establish a Wlan Connection Determining the Wireless Network Device Manager Connecting to a Wireless Local Area NetworkUnder Pick a Help topic, click Dell User and System Guides Mobile Broadband or Wireless Wide Area Network WwanEnabling/Disabling the Wireless Network Card Connecting to a Mobile Broadband NetworkInternet Connection Firewall Dell Wi-Fi Catcher Network LocatorTurning Off Your Computer Adding and Replacing PartsBefore You Begin Recommended ToolsHard Drive Removing the Hard Drive Dismantling the Hard Drive Hinge Cover Replacing the Hard DriveMemory KeyboardPage Mini-Cards Wireless Local Area Network Wlan CardsMobile Broadband Wwan Cards Page Subscriber Identity Module SIM Card Coin-Cell Battery Internal Card With Bluetooth Wireless TechnologyBack to Contents Dell QuickSet Security Cable Lock Using Smart CardsPasswords Securing Your ComputerTrusted Platform Module TPM Using a Primary/System PasswordUsing an Administrator Password Using a Hard Drive PasswordActivating the Security Management Software Enabling the TPM FeatureUsing the Security Management Software Security Management SoftwareIf Your Computer Is Lost or Stolen Computer Tracking SoftwareCommonly Used Settings System Setup ProgramViewing the System Setup Screens System Setup ScreensLocate Fast IR under Onboard Devices Performing a One-Time BootChanging COM Ports Enabling the Infrared SensorPage Drivers Reinstalling SoftwareWhat Is a Driver? Reinstalling Drivers and UtilitiesClick Start→ Help and Support Using the Drivers and Utilities CDManually Reinstalling Drivers Software and Hardware IncompatibilitiesRestoring Your Operating System Using Microsoft Windows XP System RestoreCreating a Restore Point Undoing the Last System RestoreBefore You Begin Using the Operating System CDEnabling System Restore Reinstalling Windows XPSpecifications Display CommunicationsVideo AudioAC Adapter BatteryEnvironmental PhysicalAbbreviations and Acronyms Transferring Information to a New Computer Start the Files and Settings Transfer WizardClick Files and Settings Transfer Wizard Back to Contents Travel Tips Traveling With Your ComputerIdentifying Your Computer Packing the ComputerBack to Contents When to Use the Dell Diagnostics TroubleshootingDell Technical Update Service Dell DiagnosticsOption Function Dell Diagnostics Main MenuClicking the Dell Support Icon Drive ProblemsAccessing the Dell Support Utility Dell Support UtilityIf you hear an unfamiliar scraping or grinding sound CD and DVD drive problemsHard drive problems Problems writing to a CD/DVD-RW driveMail, Modem, and Internet Problems Error MessagesVerify that the modem is communicating with Windows Page Click Start→ Control Panel→ Add or Remove Programs Ieee 1394 Device Problems Keyboard ProblemsExternal Keyboard problems Computer stops responding Lockups and Software ProblemsUnexpected characters Computer does not start upSolid blue screen appears Memory ProblemsNetwork Problems Other software problemsRestart the computer and log on to the network again PC Card or ExpressCard ProblemsWireless Local Area Network Wlan Mobile Broadband NetworkPower Problems Ensuring Sufficient Power for Your ComputerDocking Power Considerations Docking While the Computer Is Running Printer ProblemsScanner Problems AC Power Loss While the Computer Is DockedNo sound from integrated speakers Sound and Speaker ProblemsTouch Pad or Mouse Problems No sound from headphonesVideo and Display Problems If the display is blankIf the display is difficult to read Connect an external monitor Adjust the Windows display settingsIf only part of the display is readable Click Start→ Control Panel→ Appearance and Themes
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