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Error Messages
You may occasionally encounter a difficulty with your fax machine or telephone line. If this happens, your fax machine often identifies the problem and displays an error message. The list below explains the most common error messages.
If you need additional help, call the Brother
USA:1-800-521-2846
From within Canada:
CLEAN UP SCANNER
The scanner is dirty; clean the white roller and the glass strip under the roller with isopropyl alcohol on a
COMM.ERROR
A poor quality phone line resulted in a communications error. Try the call again.
CONNECTION FAIL
You have requested a polling call from another party, but the other fax machine is not in Poll Waiting mode.
COVER OPEN
The cover is not completely closed.