Brother FAX 1170, MFC 1780 If You Are Having Difficulty with Your Fax Machine, Scanner Error

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M A I N T E N A N C E A N D T R O U B L E S H O O T I N G	77
M A I N T E N A N C E A N D T R O U B L E S H O O T I N G

SCANNER ERROR

Try cleaning the white roller and the glass strip under the roller. During cleaning, we recommend you unplug the power cord. If you still get a scanner error, contact Brother Customer Service at

USA:	1-800-284-4329 (voice)

From within Canada: 1-800-853-6660(voice)

From within Montreal: 1-514-685-6464(voice)

We recommend that you clean the scanner routinely.

If You Are Having Difficulty with Your Fax Machine

If you think there is a problem with your fax machine, make a copy first. If the copy looks good, the problem is probably not your fax machine. Check the difficulties below and follow the troubleshooting tips.

Printing or Receiving Faxes

Condensed Print and Horizontal Streaks;

Top and Bottom of Sentences Cut Off

If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, clean the scanner area. If there is still a problem, call Brother Customer Service at 1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from within Montreal).

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Contents FAX 1170 FAX 1270 MFC 1770 MFC If You Need to Call Customer Service Brother Bulletin Board For Customer ServiceFax-Back System Brother on the World Wide WebFor USA and Canada Description Ordering Accessories and SuppliesTable of Contents Inserting spaces Printing a Fax in Memory Vii Viii Using This Manual Test Sheet Procedures for USA onlyFinding Information Fax Tones and Handshake About Fax MachinesECM Error Correction Mode 1170 FAX 1170 Control Panel Overview1270 FAX 1270 Control Panel OverviewMFC MFC 1770/1780 Control Panel OverviewAssembly and Connections Make sure you have the following items Packing ListAssembly Choosing a LocationAttach the document support Attach recording paper support Install the printing cartridgeInstall recording paper Connect the handset Connect the power cordTwo-Line Phone System Connect the telephone lineSpecial Line Considerations Roll Over Phone LinesConverting Telephone Wall Outlets See Easy Receive Multi-Line Connections PBXCustom Features on Your Phone Line Connecting an External Telephone Answering Device TADSequence Connections Outgoing Message OGM Connecting an External TelephoneFax Settings Setting Dialing Mode Tone/PulseSetting Date and Time Entering Text Setting Station IDRepeating letters Special characters and symbolsInserting spaces Making correctionsStoring One Touch Dial Numbers FAX or F/T or TEL 987 65 One Touch DialingEnter & SET Storing Speed Dial NumbersSpeed Dialing SPEED-DIAL? #Setting Groups for Broadcasting Setup Groupgo Enter & SETChanging One Touch Speed Dial Numbers Setting Beeper Level Memory StorageName Enter & SET User-Friendly Programming Function ModeAlternating Displays Function Selection TableFAX NO. & Start Copy Press Copy Cancel JOB More Info Interrupt A P T E R F O U R Before you begin Sending FaxesManual Transmission Contrast SettingManual and Automatic Fax Redial Select Answer ModeReceiving Faxes Automatic TransmissionEasy Receive Current Answer ModeRing Timexx SEC Setting Ring DelaySetting F/T Ring Time FAX/TEL Manual FAX only TADSetting the Handset Volume Speaker VolumeRCD Paper Ring VolumeSetting Recording Paper Size SmoothingPrinting a Reduced Incoming Document ReductionManual Dialing Dialing OptionsOne Touch Dialing HoldPause Searching Telephone Index Tone/PulseA P T E R S I Quick Scan Fax Transmission Daily TimerInsert Document Delayed TransmissionInterrupting Timer and Poll Waiting Memory 100% Enter FAX noOverseas Mode Canceling a Delayed FaxOverseas Mode Cancel JOBComment OFF Please Call Urgent Confidential Error Re-TransmissionComposing Electronic Cover To Create a Custom CommentComment OFF Please Call Urgent Confidential User Defined Always Send CoverTemporary Cover Coverpageoff CoverpageonPrinting a Cover Call ReservationCall Reserveon Call Reserveoff NEXT-FAX Reservd Print Call Back MessageNext-Fax Reservation Call Backoff Call BackonMultiple Resolution Transmission For F/T Fax/Tel Mode OnlyOperation from Extension Telephone DEACT.CODE#51 Distinctive RingRemote ACT.ON ACT.CODE*51Pick UP to SET SET ModeCaller ID Enter FAX no Press Start KEY Setup to Poll Another FaxPolling PollingoffDelayed Polling Setup to Be Polled Poll WaitingCopy Functions Multiple CopiesReducing and Enlarging Copies Erase ALL FAX? 1.YES 2.NO Setting Fax StorageRemote Fax Options FAX Storageoff Select & SETProgramming Paging Number Paging/Fax ForwardingPaging PAG# EnterFWD# Enter & SET Changing Remote Retrieval Access CodeRemote Retrieval FAX FWDRemote Commands Using Remote Retrieval Access CodeRetrieving Memory Status List and Fax Messages Changing Fax Forwarding Number Fax Machine Activity ACT.REPORTALL Dial ACT.RPT.OFF To print a reportActivity Report Interval Transmission Verification Xmit ReportStandard Telephone FCC Notices A P T E R T E N International Energy Star Compliance StatementIndustry Canada Compliance Statement For Canada Only Federal Comission Compliance Notice For USA OnlyDo not use this product near water Important Safety InstructionsVoice Trademarks Compilation and Publication NoticeTroubleshooting Connection Fail Error MessagesClean UP Scanner COMM.ERRORNo RESPONSE/BUSY Machine Error Press Stop KEYDisconnected Document JAMPrinter Fault Not RegisteredCheck Paper Scanner Error If You Are Having Difficulty with Your Fax MachinePrinting or Receiving Faxes Phone Line or Connections Vertical Black Lines When ReceivingHandling Incoming Calls Sending FaxesFor Customer Service Index PBX Sort Multi-Function Link option for FAX 1170 and FAX Speciﬁcations Packing Shipping the Fax Machine Remote Retrieval Access Card Changing Remote Retrieval Access Code Visit us on the World Wide Web