Panasonic KX-FT932HK, KX-FT934HK manual Fax sending, Fax receiving, CONNECTING....., but

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9. Help

9.3.3 Fax – sending

Problem	Cause & Solution
I cannot send documents.	L The telephone line cord is connected to the [EXT] jack on the unit. Connect
	to the [LINE] jack (page 3).
	L The other party’s fax machine is busy or has run out of recording paper. Try
	again.
	L The other party does not have a fax machine. Check with the other party.
	L The other party’s fax machine failed to answer the fax automatically. Send
	the fax manually (page 18).

I cannot send a fax overseas.	L Use the overseas transmission mode of feature #23 (page 27).
	L Add two pauses at the end of the telephone number or dial manually.

The other party complains	L If your line has special telephone services such as call waiting, the service
that letters on their received	may have been activated during fax transmission. Connect the unit to a line
document are distorted or not	that does not have these services.
clear.	L Another telephone on the same line is off the hook. Hang up the telephone
	and try again.
	L Try copying the document. If the copied image is clear, there may be
	something wrong with the other party’s machine.
	L Adjust the scan contrast using feature #58 (page 28).

The other party complains	L The scanner glass, white plate or rollers are dirty with correction fluid, etc.
that black lines, white lines or	Clean them (page 37). Please do not insert a document before correction
smudges appear on their	fluid has dried completely.
received document.

9.3.4 Fax – receiving

Problem	Cause & Solution
I cannot receive documents.	L The telephone line cord is connected to the [EXT] jack on the unit. Connect
	to the [LINE] jack (page 3).
	L When you have a single telephone line, you must also subscribe to a
	Distinctive Ring service (page 24).
	L The memory is full of received documents due to a lack of recording paper
	or a recording paper jam. Install paper (page 4) or clear the jammed paper
	(page 36).

I cannot receive documents	L The receiving mode is set to TEL mode.
automatically.	Change the receiving mode to TEL/FAX mode (page 22) or FAX ONLY
	mode (page 23).
	L The time taken to answer the call is too long. Decrease the number of rings
	before the unit answers a call (feature #06 on page 26).

The display shows	L The receiving mode is set to FAX ONLY mode and the incoming call is not
“CONNECTING.....”, but	a fax. Change the receiving mode to TEL mode (page 21) or TEL/FAX mode
faxes are not received.	(page 22).
A blank sheet is ejected.	L The recording paper is not installed correctly. Make sure that the shiny side
	of the paper is facing down and re-install the paper (page 4).
	L The other party placed the document in their fax machine the wrong way.
	Check with the other party.

The printing quality is poor.	L The thermal head is dirty. Clean it (page 37).
	L Adjust the print contrast using feature #59 (page 28).
	L If documents can be copied properly, the unit is working normally. The other
	party may have sent a faint document or there may be something wrong
	with the other party’s machine. Ask them to send a clearer copy of the
	document or to check their fax machine.

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Contents Model No.KX-FT932HK Model No.KX-FT934HK Personal FacsimileImportant Information Available accessories Included accessoriesAccessory information ConnectionsFax sending / Copying Recording paperFAX/START To send a fax Fax receivingCopy FAX/START To make a copy Press CopyFor best performance Important safety instructionsInstallation EnvironmentRoutine care Location of Controls C D E FOverview Adjusting volumeDisplay Incoming Call Your logo Dialling modeDate and time SETFlash Stopset Your FAX no Press SET Your fax numberLOGO=Bil NO.=One-touch dial feature PhonebookCaller ID service For stationsExample 10 NEW Calls 1059AM How Caller ID is displayedCaller ID FAX/START Stop Monitor Jul.20 1120AM 1345678901 Jul.20 1120AMMonitor Erasing caller informationCaller ID FAX/START Caller IDInto the phonebook Into the one-touch dialDocuments you can send Using the FINE, Super Fine and PhotoSending a fax manually Stop FAX/START MonitorStop FAX/START Lower Adding a new item into the broadcast memory Broadcast transmissionProgramming items into the broadcast memory Erasing a stored item from the broadcast memorySelecting the way to use your fax machine Receiving a fax manually Auto answer OFFTEL/FAX Mode Activating TEL/FAX modeConnecting Stop FAX/STARTFAX only Mode Activating FAX only modeReceiving a fax automatically Auto answer on Using with the Distinctive Ring feature Stop Copy Making a copyTo stop copying Programming advanced features Basic featuresProgramming basic features ProgrammingAdvanced features LCD Contrast =NORMAL ± Connecting ToneSET Default RESET=NO ± FAX ActivationProgram code and direct command button #78 TEL/FAX ring setting #80 Set defaultCall Service Error messages ReportsError messages Display Check DocumentTransmit Error Modem ErrorPolling Error Cover OpenInitial settings When a function does not work, check hereGeneral Fax sending CONNECTING....., butFax receiving If a power failure occurs CopyingDocument jams sending Recording paper jamsFor KX-FT932 Skip to step For KX-FT934 Document feeder / scanner glass cleaning Do not use paper products, such as paper towels or tissuesReference lists and reports Specifications For your future reference User recordAttach your sales receipt here Index Page Page Global web site