Brother FAX-575 manual Troubleshooting and routine maintenance, Error messages

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12

Troubleshooting and routine maintenance

Troubleshooting

IMPORTANT

For technical help, you must call the country where you bought the fax machine. Calls must be made from within that country.

Error messages

As with any sophisticated office product, errors may occur. If this happens, your fax machine identifies the problem and displays an error message. The most common error messages are shown below.

You can correct most problems by yourself. If you need more help, call the Brother fax back system (USA only).

In USA only: 1-800-521-2846

ERROR MESSAGES

ERROR	CAUSE	ACTION
MESSAGE

CHECK PAPER	The fax machine is out of	Refill the paper or remove
RELOAD PAPER	paper or paper is not	the paper and load it again. If
PRESS STOP KEY	properly loaded in the	this error appears while
	paper tray.	receiving a fax, load paper to
		restart printing. If you were
		copying or printing reports,
		load paper and try again.
		(See How to load paper on
		page 2-2)

	The paper is jammed in	See Paper Jam on page
	the fax machine.	12-5.

COVER IS OPEN	The cover is not closed	Close the cover.
CLOSE COVER	completely.

DOCUMENT JAM	The documents were not	Insert the document again.
REMOVE JAM	inserted or fed properly, or
PRESS STOP KEY	were too long.
	(See Document Jam on
	page 12-4.)

	The document is jammed	See Document Jam on page
	in the fax machine.	12-4.

DR MODE IN USE	The fax machine is set to	Set Distinctive Ring to off.
	Distinctive Ring mode.
	You can not change the
	Receive Mode from
	Manual to another mode.

LINE DISCONNECT	The other person or other	Try to send again.
	person’s fax machine
	stopped the call.

MEMORY NEAR FULL	The fax machine is almost	Clear the faxes and
CLEAR MEMORY	out of memory.	scheduled jobs from the
		memory.
		—OR—
		Print the faxes that are in the
		memory. (See Printing a fax
		from the memory on page
		5-6.)

12 - 1 Troubleshooting and routine maintenance

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Contents SU FAX-575 Page Frequently Asked Questions FAQs For Customer ServiceBrother numbers Register your product USA onlyUSA only Ordering accessories and suppliesBrother fax back system USA only Iii USA and CanadaCompilation and Publication Notice Who is covered Brother International Corporation Canada only Vii Safety precautionsTo use the fax machine safely Choosing a location ViiiQuick Reference Guide Sending faxesReceiving faxes Storing numbersMaking copies Table of Contents Setup Receive Setup SendInterrupting Delayed Fax and Polled Transmit jobs XiiQuick-Dial numbers and dialing options Remote Fax OptionsPrinting reports Important informationIndex Remote Retrieval Access Card Xiv Troubleshooting and routine maintenanceGlossary Specifications Using this Guide IntroductionFinding information BoldFax Test Sheet and Product Registration USA only Back view Part namesFront view Control panel overview One-Touch Keys Navigation Keys Menu/SetCustom features Do you have Voice Mail on the phone line? Why should there be problems?How can you avoid possible problems? About fax machinesECM Error Correction Mode Fax tones and handshakeConnecting an external telephone ConnectionsIntroduction 1 Limit your speaking to 20 seconds ConnectionsRecording outgoing message OGM on an external Special line considerations Roll Over phone lines Two-Line phone systemConverting telephone wall outlets Machine will work best on a dedicated lineIntroduction Multi-Line connections PBX If you are installing the fax machine to work with a PBXCustom features on your phone line Handling and using plain paper Paper specifications for the paper trayTemperature 23C, humidity 50% PaperHow to load paper To load paper On-Screen Programming User-friendly programmingMenu table Memory StorageNavigation keys Factory setting option is shown in bold Main Menu Options Descriptions SelectionsMain Menu Delayed Remote FAX OPT Miscellaneous Initial Setup Setting the Date and TimeGetting started Turning on Automatic Daylight Savings TimeSetting the Station ID Entering textEnter your fax number up to DigitsSpecial characters and symbols Inserting spacesMaking corrections Repeating lettersSetting the Beeper Volume Setting the Speaker VolumeChoosing the Handset Volume For Volume Amplify Press or to select LOWSetting Volume Amplify VOL AMPLIFYOFF?, and then press Menu/Set and go to StepSetting the Ring Volume Setting Tone and Pulse dialing mode Canada OnlySetting up your area code USA only Press or to select Pulse Or ToneBasic receiving operations Setup ReceiveChoosing the Receive Mode Press Receive Mode To select or change your Receive ModeSetting the Ring Delay Use or to select ON, Semi or OFF Setting the F/T Ring Time FAX/TEL mode onlyEasy Receive Receiving a fax at the end of a conversation Setting Paper SizePrinting a reduced incoming fax Auto Reduction For FAX/TEL mode only Using a cordless external handsetAdvanced receiving operations Operation from extension telephonesSetting up Polling Receive Changing the remote codesPrinting a fax from the memory PollingSetting up Sequential Polling Receive Enter the fax machines youTelephone services Distinctive RingWhat does your telephone company’s ‘Distinctive Ring’ do? What does Brother’s ‘Distinctive Ring’ do?Your telephone company and ask for one that is shown Before you choose the ring pattern to registerRegistering the Distinctive Ring pattern Very important Turning off the Distinctive Ring Caller IDCaller ID Log Printing the Caller ID LogTo exit the Caller ID Log, press Viewing the Caller ID LogReturning a call from the Log Registering a Caller ID number Menu/SetCall Waiting/Caller ID Setup Send How to dialAutomatic transmission How to faxFax Redial Sending faxes using multiple settings Basic sending operationsManual transmission Sending a fax at the end of a conversationFax resolution ContrastCanceling a scheduled job Multiple Resolution TransmissionCanceling a fax in progress Advanced sending operations Composing the electronic CoverComposing your own comments Press 2 to exitWhen the LCD shows Cover page for next fax onlySend a cover page for all faxes Insert the document face down in the ADF Press Menu/Set, 3Broadcasting Using a printed CoverOverseas Mode Call Reservation Screen displaysDelayed Fax Setting up Polled Transmit Press or to choose on orTo change the default setting, press or to select on or OFF Memory TransmissionOut of Memory message Go to StepInterrupting Delayed Fax and Polled Transmit jobs Wait 2 seconds, then removeStoring One-Touch Dial numbers Quick-Dial numbers and dialing optionsStoring numbers for easy dialing Storing Speed-Dial numbers How to change the stored number or name Changing One-Touch and Speed-Dial numbersSetting up Groups for Broadcasting Dialing options Access codes and credit card numbers See Storing Speed-Dial numbers onPause HoldRedial Telephone Redial FaxSetting up Fax Forwarding Remote Fax OptionsFax Forwarding Enter the forwarding number up to 20 digitsProgramming your pager number For example, press 1 8 0 0 5 5 5 1 2 3 4 # #Turning off Remote Fax Options Setting Fax StorageSetting your remote access code Long beep Fax messages No beeps No fax messages Using your remote access codeRemote Retrieval Remote commands OFFRetrieving fax messages Changing your Fax Forwarding numberFAX settings and activity Setting the Journal PeriodPrinting reports Customizing the Transmission Verification ReportHow to print a report Following reports are availableUsing the fax machine as a copier Making copiesCopy operations Making a single copyEnter the number of copies you want Press or to select Sort or StackImportant information 11 2 Important information Industry Canada Compliance Statement Canada only International Energy Star Compliance StatementImportant safety instructions See Brother numbers onTrademarks Shipment of the fax machineError messages Troubleshooting and routine maintenanceTroubleshooting Storing One-Touch Dial Brother Compatibility Document Jam or Paper JamPress or to select Basic Or NormalPaper Jam Printout is jammedIf you are having difficulty with the fax machine Difficulty SuggestionsSending Faxes Routine maintenance Cleaning the print headPage White Spools 12 11 Troubleshooting and routine maintenance Glossary Glossary Glossary G Copy SpecificationsGeneral Fax Items in all upper case represent LCD messages IndexIndex Help Resolution Remote Retrieval Access Card CardChanging Remote Access Code Remote CommandsEquipment Attachemnt Limitations Canada onlyVisit us on the World Wide Web