Brother FAX-575 manual If you are having difficulty with the fax machine, Difficulty Suggestions

Page 97

If you are having difficulty with the fax machine

If you think there is a problem with your fax machine or the way your faxes look, make a copy first. If the copy looks good, the problem is probably not the fax machine. Check the chart below and follow the troubleshooting tips.

DIFFICULTY

SUGGESTIONS

Printing or Receiving Faxes

 

 

Condensed print

If your copy looks good, you probably had a bad

and white streaks

connection, with static or interference on the phone

across the page or

line. If the copy looks bad, call Brother Customer

the top and bottom

Service at 1-800-284-4329 (in USA) or

of sentences are

1-877-BROTHER (in Canada).

cut off.

 

 

 

Vertical black lines

Your machine’s print head might be dirty. Clean the

when receiving.

print head. (See Cleaning the print head on page 13-9.)

 

The sender’s scanner may be dirty. Ask the sender to

 

make a copy to see if the problem is with the sending

 

machine. Try receiving from another fax machine.

 

If the problem continues, call Brother Customer

 

Service at 1-800-284-4329 (in USA) or

 

1-877-BROTHER (in Canada).

 

 

Phone Line or Connections

 

 

The fax machine

Make sure the fax machine is in the correct receiving

does not answer

mode for your setup. (See Choosing the Receive Mode

when called.

on page 5-1.) Check for a dial tone. If possible, call the

 

fax machine to hear it answer. If there is still no answer,

 

check the telephone line cord connection. Connect a

 

standard telephone to the fax machine’s telephone

 

wall jack. If there is no ringing when you call the fax

 

machine, ask your telephone company to check the

 

line.

 

 

External

Make sure the telephone line cord from your TAD is

Telephone

connected to the back of the fax machine, in the jack

answering device

labeled EXT. (See Connecting an external telephone

(TAD) does not

answering device (TAD) on page 1-8.) Make sure the

answer when

TAD is set to answer calls.

called

 

 

 

No dial tone on the

Press Hook—OR—Lift the handset. If you don’t hear a

handset

dial tone, check telephone line cord connections at the

 

fax machine and wall jack. Check that the handset is

 

connected to the fax machine’s handset jack. Test the

 

wall jack with another single line telephone. If there is

 

no dial tone at the wall outlet, call your telephone

 

company.

 

 

The Caller ID does

The Caller ID signal is sent ten seconds after the Call

not display after

Waiting Signal and speaking may interfere with it.

the Call Waiting

When you hear the Call Waiting signal, ask the other

signal

party to hold while you answer the call. Then stop

 

speaking until you see the Caller ID on the LCD.

 

 

Receiving Faxes

 

 

 

Cannot receive a

Make sure that the fax machine is in the correct

fax

receiving mode for your setup. (See Choosing the

 

Receive Mode on page 5-1.)

 

 

 

If there seems to be interference on your phone line, try

 

setting the Compatibility to BASIC. (See Compatibility

 

on page 12-4.)

 

 

 

 

Troubleshooting and routine maintenance 12 - 6

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Contents SU FAX-575 Page For Customer Service Frequently Asked Questions FAQsBrother numbers Register your product USA onlyBrother fax back system USA only Ordering accessories and suppliesUSA only Compilation and Publication Notice USA and CanadaIii Who is covered Brother International Corporation Canada only To use the fax machine safely Safety precautionsVii Viii Choosing a locationSending faxes Quick Reference GuideReceiving faxes Storing numbersMaking copies Table of Contents Setup Send Setup ReceiveInterrupting Delayed Fax and Polled Transmit jobs XiiRemote Fax Options Quick-Dial numbers and dialing optionsPrinting reports Important informationGlossary Specifications Troubleshooting and routine maintenanceIndex Remote Retrieval Access Card Xiv Introduction Using this GuideFinding information BoldFax Test Sheet and Product Registration USA only Front view Part namesBack view Control panel overview Navigation Keys Menu/Set One-Touch KeysWhy should there be problems? Custom features Do you have Voice Mail on the phone line?How can you avoid possible problems? About fax machinesFax tones and handshake ECM Error Correction ModeConnections Connecting an external telephoneIntroduction 1 Recording outgoing message OGM on an external ConnectionsLimit your speaking to 20 seconds Two-Line phone system Special line considerations Roll Over phone linesConverting telephone wall outlets Machine will work best on a dedicated lineIntroduction Custom features on your phone line If you are installing the fax machine to work with a PBXMulti-Line connections PBX Paper specifications for the paper tray Handling and using plain paperTemperature 23C, humidity 50% PaperHow to load paper To load paper User-friendly programming On-Screen ProgrammingMenu table Memory StorageNavigation keys Main Menu Options Descriptions Selections Factory setting option is shown in boldMain Menu Delayed Remote FAX OPT Miscellaneous Setting the Date and Time Initial SetupGetting started Turning on Automatic Daylight Savings TimeEntering text Setting the Station IDEnter your fax number up to DigitsInserting spaces Special characters and symbolsMaking corrections Repeating lettersSetting the Speaker Volume Setting the Beeper VolumeChoosing the Handset Volume For Volume Amplify Press or to select LOWVOL AMPLIFYOFF?, and then press Menu/Set and go to Step Setting Volume AmplifySetting Tone and Pulse dialing mode Canada Only Setting the Ring VolumeSetting up your area code USA only Press or to select Pulse Or ToneChoosing the Receive Mode Setup ReceiveBasic receiving operations Setting the Ring Delay To select or change your Receive ModePress Receive Mode Easy Receive Setting the F/T Ring Time FAX/TEL mode onlyUse or to select ON, Semi or OFF Printing a reduced incoming fax Auto Reduction Setting Paper SizeReceiving a fax at the end of a conversation Using a cordless external handset For FAX/TEL mode onlyAdvanced receiving operations Operation from extension telephonesChanging the remote codes Setting up Polling ReceivePrinting a fax from the memory PollingEnter the fax machines you Setting up Sequential Polling ReceiveDistinctive Ring Telephone servicesWhat does your telephone company’s ‘Distinctive Ring’ do? What does Brother’s ‘Distinctive Ring’ do?Registering the Distinctive Ring pattern Very important Before you choose the ring pattern to registerYour telephone company and ask for one that is shown Caller ID Turning off the Distinctive RingCaller ID Log Printing the Caller ID LogReturning a call from the Log Viewing the Caller ID LogTo exit the Caller ID Log, press Menu/Set Registering a Caller ID numberCall Waiting/Caller ID How to dial Setup SendFax Redial How to faxAutomatic transmission Basic sending operations Sending faxes using multiple settingsManual transmission Sending a fax at the end of a conversationContrast Fax resolutionCanceling a fax in progress Multiple Resolution TransmissionCanceling a scheduled job Composing the electronic Cover Advanced sending operationsComposing your own comments Press 2 to exitCover page for next fax only When the LCD showsSend a cover page for all faxes Insert the document face down in the ADF Press Menu/Set, 3Overseas Mode Using a printed CoverBroadcasting Screen displays Call ReservationDelayed Fax Press or to choose on or Setting up Polled TransmitMemory Transmission To change the default setting, press or to select on or OFFOut of Memory message Go to StepWait 2 seconds, then remove Interrupting Delayed Fax and Polled Transmit jobsStoring numbers for easy dialing Quick-Dial numbers and dialing optionsStoring One-Touch Dial numbers Storing Speed-Dial numbers Changing One-Touch and Speed-Dial numbers How to change the stored number or nameSetting up Groups for Broadcasting Dialing options See Storing Speed-Dial numbers on Access codes and credit card numbersHold PauseRedial Telephone Redial FaxRemote Fax Options Setting up Fax ForwardingFax Forwarding Enter the forwarding number up to 20 digitsFor example, press 1 8 0 0 5 5 5 1 2 3 4 # # Programming your pager numberSetting your remote access code Setting Fax StorageTurning off Remote Fax Options Remote Retrieval Using your remote access codeLong beep Fax messages No beeps No fax messages OFF Remote commandsChanging your Fax Forwarding number Retrieving fax messagesSetting the Journal Period FAX settings and activityPrinting reports Customizing the Transmission Verification ReportFollowing reports are available How to print a reportMaking copies Using the fax machine as a copierCopy operations Making a single copyPress or to select Sort or Stack Enter the number of copies you wantImportant information 11 2 Important information International Energy Star Compliance Statement Industry Canada Compliance Statement Canada onlySee Brother numbers on Important safety instructionsShipment of the fax machine TrademarksTroubleshooting Troubleshooting and routine maintenanceError messages Storing One-Touch Dial Brother Document Jam or Paper Jam CompatibilityPress or to select Basic Or NormalPrintout is jammed Paper JamDifficulty Suggestions If you are having difficulty with the fax machineSending Faxes Cleaning the print head Routine maintenancePage White Spools 12 11 Troubleshooting and routine maintenance Glossary Glossary Glossary G General SpecificationsCopy Fax Index IndexItems in all upper case represent LCD messages Help Resolution Card Remote Retrieval Access CardRemote Commands Changing Remote Access CodeCanada only Equipment Attachemnt LimitationsVisit us on the World Wide Web
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