Canon FAX-L400 manual Faxes sent from the machine are spotted or dirty

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The telephone line may not be working properly.

•Make sure there is a dial tone when you lift the handset of the telephone connected to the machine. If there is no dial tone, contact your local telephone company.

The receiving fax machine may not be a G3 fax machine.

• Make sure the receiving fax machine is compatible with the machine (which is a G3 fax machine).

The other party’s telephone may be busy or the other party’s fax machine may be turned off. BUSY/NO SIGNAL is shown on the ERROR TX REPORT.

•The telephone number you dialled is busy. Try sending the document later.

•The other party’s fax machine is not working. Contact the other party and have them check their fax machine.

The receiving fax machine did not answer within 55 seconds (after all automatic redialling attempts).

•Contact the other party and have them check their fax machine. For an overseas call, add pauses to the registered number. (→ p. 7-1)

The In Use/Memory lamp may flash.

•The In Use/Memory lamp may flash, which means the extension phone is busy. Please wait until the extension phone becomes free.

•There may be other documents being sent from memory. Allow time for those documents to finish sending.

❚Faxes sent from the machine are spotted or dirty.

The receiving fax machine may not be working properly.

•Check the machine by making a copy (→ User’s Guide). If the copy is clear, the problem may be in the

receiving fax machine. If the copy is spotted or dirty, clean the platen glass or the read area of the platen glass. (→ User’s Guide)

The document may not have been loaded.

•Remove the document, stack it if necessary, and place it on the platen glass or load it into the ADF correctly. (→ User’s Guide)

❚Can not send using Error Correction Mode (ECM).

The other party’s fax machine may not support ECM.

•If the other party’s fax machine does not support ECM, the document is sent in normal mode without error checking.

ECM may be disabled.

• Make sure ECM is on. (→ p. 10-6)

❚Errors occur frequently while sending.

The telephone lines may be in poor condition, or you may have a bad connection.

• Lower the transmission speed. (→ p. 10-4)

9

Troubleshooting

9-3

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Contents FacsimileFacsimile GuideGuide Trademarks Using Your DocumentationCopyright Set-up Guide Quick Reference Guide User’s GuideModel Name H12257 FAX-L400Contents Receiving Faxes Appendix Specifications Type Conventions Used in This Guide → User’s GuideOperation Panel IntroductionCustomer Support One-touch Panel Closed Hook KeyAlarm indicator Fax Resolution KeyUse/Memory indicator Stop/Reset KeyOne-touch Panel Opened Receive Mode KeyDelayed Transmission Key Memory Reference KeyStandby Display Registering Information Guidelines for Entering Letters, Symbols, and NumbersMethods of Registering Information in the Machine Entering Symbols Continue entering other letters using the numeric keysEntering Letters Continue entering other numbers using the numeric keys Press T to switch to number mode Press the numeric keyCorrecting a Mistake What is Sender Information? Registering Sender InformationEntering the Date and Time Use 4 -or e + to select 7.TIMER SettingsPress Stop/Reset to return to standby display Press Additional FunctionsUse 4 -or e + to select 4.FAX Settings → press OK four times Registering Your Fax/Telephone Number and NameUse 4 -or e + to select 8.PRINT Lists → press OK twice Setting the Telephone Line Type Use 4 -or e + to select 2.TEL Line Type → press OKUse 4 -or e + to select 6.R-KEY Setting → press OK Dialling Through a SwitchboardUse 4 -or e + to select 4.FAX Settings → press OK twice Use 4 -or e + to select PBX → press OKIf you selected Prefix in step If you selected Hooking in stepPress OK Press Redial/Pause to enter a pause → press OKSpeed Dialling What is Speed Dialling?Speed Dialling Methods One-touch Speed Dialling Registering Numbers for One-touch Speed DiallingChanging/Deleting a One-touch Speed Dialling Entry To change a one-touch speed dialling entryUse 4 -or e + to select 5.ADD. Registration → press OK Coded Speed DiallingRegistering Numbers for Coded Speed Dialling Use 4 -or e + to select 2.CODED SPD Dial → press OKPress OK Press Stop/Reset to return to standby display Changing/Deleting a Coded Speed Dialling EntryTo change a coded speed dialling entry Use 4 -or e + to select 3.GROUP Dial → press OK Group DiallingCreating Groups To register a group under a one-touch speed dialling keyTo enter a destination registered for coded speed dialling Use 4 -or e + to select 8.PRINT Lists → press OK Speed Dialling ListsPrinting Speed Dialling Lists Use 4 -or e + to select 2.SPEED Dial List → press OKOne-touch List Coded Dial ListPress 4 -for YES Cancelling the Printout ListUse 4 -or e + to select 3.CANCEL Report → press OK Group Dial ListPage Sending Faxes Adjusting the Quality of Your FaxesSetting the Scanning Resolution Preparing to Send a FaxPress FAX → Fax Resolution to select the resolution When the Fax Number is Registered in the Machine Setting the Scanning DensityWhen the Fax Number is Not Registered in the Machine Dialling MethodsRegular Dialling One-touch Speed Dialling Coded Speed Dialling Group DiallingPress Directory Directory DiallingPress 4 -or e + to display the other names Sending Methods Press FAX to set to Fax modeUsing the ADF Memory SendingPress Function → Book Sending Using the Platen GlassPress Start to begin scanning for sending Press 4 -or e + to select the document sizePress Start to begin scanning Press Stop/Reset → OK Cancelling SendingCancelling Memory Sending Press Stop/ResetCancelling Automatic Redialling Redialling When the Line is BusyCancelling Manual Redialling Manual RediallingOne-touch speed dialling Sequential BroadcastingSending a Document to More Than One Destination Coded speed diallingRedialling Regular diallingPress Start Delayed Sending Press Function → Delayed TransmissionConfirming Transmission Status Confirming Transmission Status and Sending ReservationPress System Monitor Confirming Sending Result and Reservation Press 4 -or e +, to select 2.TX/RX Result → press OKPrinting a List of Documents in Memory Documents Stored in MemoryPress Function Press Memory Reference → OK Use 4 -or e + to select 3.RESEND Document → press OK Resending a Document in MemoryPress Function → Memory Reference Enter the fax numberPrinting a Document in Memory Use 4 -or e + to select 3.PRINT Document → press OKUse 4 -or e + to select 4.DELETE Document → press OK Deleting a Document from MemoryPress 4 -to delete the document Page Receiving Faxes Different Ways to Receive a FaxSetting the Receive Mode Press Receive Mode until the mode you want appearsSetting the Options for FaxTel Mode What Happens When FaxTel Mode is SelectedUse 4 -or e + to select 2.FAX/TEL OPT.SET → press OK twice Use 4 -or e + to select 4.FAX Settings → press OKUse 4 -or e + to select 4.RX Settings → press OK Use 4 -or e + to select Receive or Disconnect → press OKIf you hear a person’s voice Receiving Faxes ManuallyIf you hear a slow beep tone or silence Press 4 -to cancel receiving Receiving Faxes in Memory When a Problem OccursCancelling Receiving Receiving Faxes While Performing Other TasksWhat Is Polling? Using PollingBefore You Use Polling Receiving Use 4 -or e + to select 2.POLLING RX → press OK Polling Other Fax Machines to Receive a DocumentDial the other party’s number Setting Up a Polling Box Setting Up Polling SendingBefore You Can Be Polled to Send Press Stop/Reset to return to the Standby display Use 4 -or e + to select 2.PASSWORD → press OKUse 4 -or e + to select 3.ERASE After TX → press OK Place your documents on the machine Scanning a Document into the Memory for Polling SendingPress Function → Polling Changing the Polling Box Settings Use 4 -or e + to select 2.CHANGE Data → press OKDeleting a Polling Box Use 4 -or e + to select 3.DELETE File → press OKPage Special Dialling Special FeaturesUse the numeric keys to dial the international access code Dialling an Overseas Number With PausesPause at the end of a number P is fixed to 10 seconds Switching Temporarily to Tone Dialling Press Function → D.T. for dial tone detection Dialling Through a SwitchboardConfirming a Dial Tone Continue with the operation you are performingEnabling Restriction of Your Machine Use 4 -or e + to select 7.SYSTEM Settings → press OKRestricting Use of Your Machine Use 4 -or e + to select 2.LOCK Phone → press OKCancelling Restriction of Your Machine Reports and Lists Summary of Reports and ListsPress Function → Report Use 4 -or e + to select 1.ACTIVITY Report → press OKTX Transmission Report Slerexe Company LimitedRX Reception Report Multi TX/RX Transaction ReportTroubleshooting LCD MessagesSending Problems Faxing ProblemsYou can not send a fax Errors occur frequently while sending Can not send using Error Correction Mode ECMFaxes sent from the machine are spotted or dirty Can not receive a fax automatically Receiving ProblemsCan not receive a document manually Print quality is poor Can not receive a fax using Error Correction Mode ECMErrors occur frequently while receiving Faxes do not printYou can not dial Telephone ProblemsIf a Power Cut Occurs Telephone disconnects while you are talkingIf You Can not Solve the Problem Page Understanding the Additional Functions Setting the Additional FunctionsAccessing the Additional Functions Use 4 -or e + to select the submenu you want to changeMenu Descriptions 10-210-3 FAX Settings 10-410-5 10-6 10-7 10-8 Delete FileSelects the country where you are using your machine 10-9ADD. Registration 10-10Print Lists 10-1110-12 Facsimile SpecificationsTelephone Page Index Document Memory List Memory Clear Report Redial Standard Memo Memo Memo 33126U.S.A