Agilent Technologies 82357A manual For telephone and web assistance, see Contacting Agilent on

Page 46

Troubleshooting the 82357A

Troubleshooting Flowchart

All LEDs OFF

READY FAIL ACCESS

START

Red FAIL LED ON

READY FAIL ACCESS

All LEDs ON

READY FAIL ACCESS

Typical Cause

No power on USB bus or device turned off by W indows Plug and Play Manager.

Hardware Checks

Check Cables, USB

Interface, Host PC

Reboot PC

Check Device Manager

After Doing These Checks:

yIf the FAIL LED is the only LED ON, go to Software Installation Checks.

yIf all three LEDs are ON, go to Software Configuration Checks.

yIf all three LEDs are OFF, contact Agilent.*

Typical Cause

Agilent IO Libraries not installed or 82357A USB drivers not installed.

Software Installation

Checks

Check Suspend/Resume

Operation

Verify Agilent IO Libraries

Installation

Verify Driver Installation

After Doing These Checks:

yIf all three LEDs are ON, go to Software Configuration Checks.

yIf the FAIL LED is the only LED ON, contact Agilent.*

Typical Cause

Improper Agilent IO Libraries configuration or missing usbscan.sys (W indows 98 SE only)

Software Configuration

Checks

Check IO Control

Operation

Check USB Scanner

Check for usbscan.sys (W indows 98 SE Only)

After Doing These Checks:

yIf all three LEDs are ON, contact Agilent.*

*For telephone and web assistance, see “Contacting Agilent” on page 56.

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Chapter 3

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Contents USB/GPIB Interface Converter Page Contents Guide Contents Guide General Information Installing the 82357A Installing the 82357A Steps to Install the 82357A Before You Install the 82357ABefore You Install the 82357A Check Your ShipmentCheck System Requirements Installing Agilent IO Libraries Suite Checking for Installed Agilent IO LibrariesInstalling Agilent IO Libraries Suite ‰ Click Start Run Connecting the 82357A 82357A Hardware DescriptionConnecting the 82357A to Your PC Connecting the 82357A to a USB Hub USB Cable 82357A Sequence Windows XP Only Observing Windows Plug and Play ManagerIntroduction Hardware Installation dialog box appears Typical Windows Plug and Play Manager SequenceConnecting the 82357A Connecting the 82357A Configuring the 82357A Setting 82357A Default ConfigurationConnecting Multiple 82357As. An Agilent 82357A USB/GPIB Configuring the 82357A Setting 82357A Custom Configuration Configuring the 82357A Connection Expert Connecting Gpib Instruments Connecting a Single Gpib InstrumentConnecting Multiple Gpib Instruments Programming via the 82357A Establishing Instrument CommunicationProgramming Gpib Instruments Introduction to IO Accessing Visa Sicl ManualsConfiguration InterfaceTypical System Installation 82357 USB/GPIB Interface Using the 82357A Using the 82357A Modes of Operation Initial 82357A Operating StatesSingle Mode Features Multiple Mode Features Introduction to 82357A Operating ModesSingle 82357A Operation Multiple 82357A Operation SRQ OperationSetting Configuration Parameters Changing Configuration ParametersSetting Timeout Floor Values Changing Modes of OperationIntroduction Setting T1 Value With Visa Setting 82357A High-Performance OperationSetting T1 Value With Sicl Setting Configuration Parameters Chapter Troubleshooting the 82357A Troubleshooting the 82357A Troubleshooting Flowchart Observe the LED StatesFor telephone and web assistance, see Contacting Agilent on Hardware Checks Reboot the PCCheck USB Cables, USB Interface, Host PC Check Device Manager Verify Agilent IO Libraries Suite Installation Software Installation ChecksCheck Suspend/Resume Operation Software Installation Checks Verify 82357A USB Driver Installation \Windows\inf\agt3579x.infSoftware Configuration Checks Checking IO Control OperationCheck USB Scanner Check for usbscan.sys Windows 98 SE Only Assigning usbscan Driver to the 82357A 82357A Service Information Service/Support InformationContacting Agilent 82357A User’s Guide Information 82357A User’s Guide Information Guide Contents Guide General Information Government Restricted RightsPrinting History Warranty InformationTrademark Information Copyright InformationDeclaration of Conformity 82357A Specifications 82357A Specifications Technical Specifications General RequirementsSupplementary Information Gpib Modes Operation SupportedIndex IndexIndex Page 82357-90002