Agilent Technologies manual Service/Support Information, 82357A Service Information

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Troubleshooting the 82357A

Service/Support Information

Service/Support Information

This section provides service and support information for the 82357A and lists numbers and a Web site you can use to contact Agilent about the 82357A.

82357A Service Information

There are no user-serviceable parts for the Agilent 82357A USB/GPIB Interface Converter. If you suspect a hardware failure for the 82357A, contact Agilent for instructions to return the unit. See the following section “Contacting Agilent” for telephone numbers/web site address.

Contacting Agilent

You can reach Agilent Technologies at this telephone number for the Americas:

Americas Call Center:

1-800-829-4444

For other countries, contact your country’s Agilent support organization. A list of contact information for other countries is available on the Agilent Web site:

http://www.agilent.com/find/assist

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Contents USB/GPIB Interface Converter Page Contents Guide Contents Guide General Information Installing the 82357A Installing the 82357A Steps to Install the 82357A Before You Install the 82357ABefore You Install the 82357A Check Your ShipmentCheck System Requirements Installing Agilent IO Libraries Suite Checking for Installed Agilent IO LibrariesInstalling Agilent IO Libraries Suite ‰ Click Start Run Connecting the 82357A 82357A Hardware DescriptionConnecting the 82357A to Your PC Connecting the 82357A to a USB Hub USB Cable 82357A Introduction Observing Windows Plug and Play ManagerSequence Windows XP Only Hardware Installation dialog box appears Typical Windows Plug and Play Manager SequenceConnecting the 82357A Connecting the 82357A Configuring the 82357A Setting 82357A Default ConfigurationConnecting Multiple 82357As. An Agilent 82357A USB/GPIB Configuring the 82357A Setting 82357A Custom Configuration Configuring the 82357A Connection Expert Connecting Gpib Instruments Connecting a Single Gpib InstrumentConnecting Multiple Gpib Instruments Programming via the 82357A Establishing Instrument CommunicationProgramming Gpib Instruments Accessing Visa Sicl Manuals ConfigurationIntroduction to IO InterfaceTypical System Installation 82357 USB/GPIB Interface Using the 82357A Using the 82357A Modes of Operation Initial 82357A Operating StatesSingle Mode Features Multiple Mode Features Introduction to 82357A Operating ModesSingle 82357A Operation Multiple 82357A Operation SRQ OperationSetting Configuration Parameters Changing Configuration ParametersSetting Timeout Floor Values Changing Modes of OperationSetting T1 Value With Sicl Setting 82357A High-Performance OperationIntroduction Setting T1 Value With Visa Setting Configuration Parameters Chapter Troubleshooting the 82357A Troubleshooting the 82357A Troubleshooting Flowchart Observe the LED StatesFor telephone and web assistance, see Contacting Agilent on Check USB Cables, USB Interface, Host PC Reboot the PCHardware Checks Check Device Manager Check Suspend/Resume Operation Software Installation ChecksVerify Agilent IO Libraries Suite Installation Software Installation Checks Verify 82357A USB Driver Installation \Windows\inf\agt3579x.infSoftware Configuration Checks Checking IO Control Operation Check USB Scanner Check for usbscan.sys Windows 98 SE Only Assigning usbscan Driver to the 82357A Contacting Agilent Service/Support Information82357A Service Information 82357A User’s Guide Information 82357A User’s Guide Information Guide Contents Guide General Information Government Restricted RightsWarranty Information Trademark InformationPrinting History Copyright InformationDeclaration of Conformity 82357A Specifications 82357A Specifications Technical Specifications General RequirementsSupplementary Information Gpib Modes Operation SupportedIndex IndexIndex Page 82357-90002