Troubleshooting the 82357A
Software Configuration Checks
Software Configuration Checks
If all three LEDs remain ON for more than 10 seconds after the 82357A is connected to a USB port, the 82357A has been installed but is not yet configured for use with the Agilent IO Libraries.
When all three LEDs are ON after 10 seconds, start your troubleshooting sequence by checking IO Control operation. If any action taken results in a change in the LED status, go to “Software Installation Checks” or “Hardware Checks”, as applicable.
NOTE
If you are using the 82357A with Windows 98 (SE), before beginning these checks verify that your operating system is Windows 98 (SE), not Windows 98, First (“Gold”) Edition. The 82357A will not operate correctly for a Windows 98, First Edition operating system.
Checking IO Control Operation
When the Agilent IO Libraries Suite was installed, an IO Control was created. When the IO Control is active, it is displayed as a blue IO icon on the Windows taskbar. By default, the IO Control is always active after the libraries are installed and the blue IO icon is displayed. However, if the IO Control is deactivated, SICL/VISA applications that are running with the 82357A will malfunction. Some symptoms that may occur when IO Control is not active include:
Connection Expert is not running, but an Agilent 82357A USB/GPIB Interface Detected dialog box does not appear when an 82357A is first connected to a USB port.
Connection Expert is running, but does not automatically refresh when an 82357A is first connected to a USB port.
SICL/VISA applications using the 82357A are unable to open sessions.
The Windows Task Manager shows that iproc82357.exe is not running or is
If any of these symptoms occur, use the following troubleshooting sequence:
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