Troubleshooting the 82357A
Software Configuration Checks
Check for usbscan.sys (Windows 98 SE Only)
The 82357A relies on a Microsoft driver called usbscan.sys that ships with Windows 98/Me/2000/XP. However, for Windows 98 SE, this file and its parent file, driver20.cab, may not be installed on your PC. Typically, the usbscan.sys file is located under the system root directory at \WINDOWS\SYSTEM32\DRIVERS\.
NOTE
usbscan.sys parent .cab file name is different for each Windows release. The “driver20.cab” file name only applies to Windows 98 SE. The usbscan.sys install problem is NOT expected on Windows Me/2000/XP systems.
Windows 98 SE If the usbscan.sys driver and the Microsoft .cab file (typically named
Symptoms “driver20.cab” on Windows 98 systems) are not resident on your Windows 98 SE system, after you install the Agilent IO Libraries Suite and connect an 82357A to a USB port, a Windows Plug and Play Manager dialog box appears that queries you for the location of usbscan.sys;driver20.cab.
If this dialog box appears:
If you have a Windows 98 SE CD: Insert the CD and browse to x:\Win98. The install process will resume and the 82357A will begin operation.
If you do not have a Windows 98 SE CD: Click Cancel on the dialog box. Then, use one of the following methods to obtain the CD and follow the step above.
-Locate the original Windows 98 SE Installation CD
-Contact your System Administrator for the CD
-Contact Microsoft for a replacement CD
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