Agilent Technologies 82357A manual Check USB Scanner

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Troubleshooting the 82357A

Software Configuration Checks

1Unplug/Replug the 82357A. If unplugging and replugging the 82357A causes the Agilent 82357A USB/GPIB Interface Detected dialog box to appear or the Connection Expert window to refresh, the problem is solved. If not, go to Step 2.

2Shut Down and Restart IO Control. Take these steps to shut down and then restart the IO Control. Taking these actions should result in all attached and configured 82357As to be initialized and to display only the green Ready LED

aIf the blue IO icon is displayed, click the icon and then click Exit. A dialog box explaining the consequences of removing the IO Control appears. Click OK to shut down the IO Control.

bIf the blue IO icon is not displayed, either the icon display has been turned off or the IO Control (and associated iproc82357.exe and iprocsvr.exe) are not active. In this case, select Start Programs Agilent IO Libraries Suite and click IO Control to re-start the

IO Control and display the blue IO icon.

NOTE

Rebooting your PC should ALWAYS restart the IO Control and iprocsvr.exe and iproc82357.exe.

Check USB Scanner

In general, USB scanners do not cause problems with the 82357A. However, if you do have problems with 82357A operation and have a scanner installed on your system that uses a USB port, unplug the scanner and then plug the 82357A into the port.

If the 82357A will configure without your scanner attached to your system, the scanner was locking out the 82357A from using the USB bus. In this case, contact your scanner’s manufacturer to request software or firmware updates for the scanner.

Chapter 3

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Contents USB/GPIB Interface Converter Page Contents Guide Contents Guide General Information Installing the 82357A Installing the 82357A Before You Install the 82357A Steps to Install the 82357ACheck Your Shipment Before You Install the 82357ACheck System Requirements Checking for Installed Agilent IO Libraries Installing Agilent IO Libraries SuiteInstalling Agilent IO Libraries Suite ‰ Click Start Run 82357A Hardware Description Connecting the 82357AConnecting the 82357A to Your PC Connecting the 82357A to a USB Hub USB Cable 82357A Introduction Observing Windows Plug and Play ManagerSequence Windows XP Only Typical Windows Plug and Play Manager Sequence Hardware Installation dialog box appearsConnecting the 82357A Connecting the 82357A Setting 82357A Default Configuration Configuring the 82357AConnecting Multiple 82357As. An Agilent 82357A USB/GPIB Configuring the 82357A Setting 82357A Custom Configuration Configuring the 82357A Connection Expert Connecting a Single Gpib Instrument Connecting Gpib InstrumentsConnecting Multiple Gpib Instruments Establishing Instrument Communication Programming via the 82357AProgramming Gpib Instruments Configuration Accessing Visa Sicl ManualsIntroduction to IO InterfaceTypical System Installation 82357 USB/GPIB Interface Using the 82357A Using the 82357A Initial 82357A Operating States Modes of OperationIntroduction to 82357A Operating Modes Single Mode Features Multiple Mode FeaturesSingle 82357A Operation SRQ Operation Multiple 82357A OperationChanging Configuration Parameters Setting Configuration ParametersChanging Modes of Operation Setting Timeout Floor ValuesSetting T1 Value With Sicl Setting 82357A High-Performance OperationIntroduction Setting T1 Value With Visa Setting Configuration Parameters Chapter Troubleshooting the 82357A Troubleshooting the 82357A Observe the LED States Troubleshooting FlowchartFor telephone and web assistance, see Contacting Agilent on Check USB Cables, USB Interface, Host PC Reboot the PCHardware Checks Check Device Manager Check Suspend/Resume Operation Software Installation ChecksVerify Agilent IO Libraries Suite Installation Software Installation Checks \Windows\inf\agt3579x.inf Verify 82357A USB Driver InstallationChecking IO Control Operation Software Configuration ChecksCheck USB Scanner Check for usbscan.sys Windows 98 SE Only Assigning usbscan Driver to the 82357A Contacting Agilent Service/Support Information82357A Service Information 82357A User’s Guide Information 82357A User’s Guide Information Guide Contents Government Restricted Rights Guide General InformationTrademark Information Warranty InformationPrinting History Copyright InformationDeclaration of Conformity 82357A Specifications 82357A Specifications General Requirements Technical SpecificationsGpib Modes Operation Supported Supplementary InformationIndex IndexIndex Page 82357-90002