Motorola Communications Gateway manual Troubleshooting, Problem Possible Solutions

Introduction Before You Begin Installation & Configuration

Troubleshooting

FAQ Glossary License

Troubleshooting

If the solutions listed here do not solve your problem, contact your service provider. Before calling your service provider, try pressing the reset button on the rear panel. Resetting the Communications Gateway may take 5 to 30 minutes. Your service provider may ask for the status of the lights as described in “Lights and Error Conditions” on page 56.

Problem	Possible Solutions
Green POWER light is off	Check that the power cord is properly plugged into the electrical outlet and the Communications Gateway.
	Check that the electrical outlet is working.
	Press the Reset button.
Battery light is solid yellow	There is no AC power and the battery is providing backup power.
Battery light flashes yellow	The battery is low and will fail soon.
Battery light flashes red	The battery has failed
Battery light is solid red	The battery is missing or its terminals are connected backwards
	To replace the battery, follow the instructions in “Replacing the Battery” on page 45.

Home	Print	X	54	Communications Gateway User Guide
		Exit