Motorola Communications Gateway manual What type of technical support is available?

Page 75

Introduction

Before You Begin

Installation & Configuration

Troubleshooting

FAQ

Glossary License

QDo I need to subscribe to cable TV to get cable Internet access or phone service?

ANo, but you need to subscribe to cable Internet or phone service. Some systems require you to subscribe to basic service to get Internet or phone access. Check with your cable company for specific information.

QWhat type of technical support is available?

AFor questions about your Internet service, connection, or Communications Gateway, call your cable service provider.

QWhat do I do if my Motorola Communications Gateway stops working?

A“Troubleshooting” on page 54 provides tips to diagnose problems and simple solutions. If you continue to have problems, call your cable service provider.

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Contents Communications Gateway User Guide Home Print Iii Contents Replacing the Battery Wall Mounting Troubleshooting Telephone Communications IntroductionFaster High-Speed Internet AccessLight Description Top and Front PanelTop and Front Panel Connector Panel Item Description Battery CompartmentBefore You Begin Always make the wall connection first PrecautionsPrecautions Signing Up for Service Cable Data ServiceTelephone Service Computer System Requirements Ethernet CardUSB Connection Installation and Configuration Overview Cabling and Startup for a Single User Hand-tighten the connectors to avoid damaging themCabling and Startup for a Single User Cabling and Startup for a Single User Cabling and Startup for a Single User Cabling and Startup for a Single User Immediately plug the power cord into the electrical outlet To telephone lines Configure TCP/IP following one Setting Up a USB Driver Setting Up a USB Driver in Windows 98 SE Setting Up a USB Driver in Windows 98 SE Select The updated driver... and click Next Setting Up a USB Driver in Windows 98 SE Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows XP Configuring TCP/IP Configuring TCP/IP in Windows 95, 98, or Me Configuring TCP/IP in Windows 95, 98, or Me Click Obtain an IP address automatically Configuring TCP/IP in Windows 2000 or XP Configuring TCP/IP in Windows 2000 or XP Configuring TCP/IP in Windows 2000 or XP Configuring TCP/IP in Windows 2000 or XP Verifying the IP Address in Windows 95, 98, or Me Verifying the IP Address in Windows 2000 or XP Verifying the IP Address in Windows 2000 or XP Ethernet and USB Cabling for Multiple UsersEthernet Replacing the Battery Replacing the Battery Replacing the Battery Replacing the Battery Replacing the Battery Wall Mounting Print the Wall Mounting Template on If necessary, seat an anchor in each hole 125.0 mm Inches Problem Possible Solutions TroubleshootingCannot send or receive data Light During Startup During Normal Operation Lights and Error ConditionsRemoving the USB Driver from Windows 98 or Me Troubleshooting Troubleshooting Troubleshooting Removing the USB Driver from Windows 2000 or XP Click SettingsSelect Uninstall/Unplug a device and click Next Troubleshooting Troubleshooting Troubleshooting Click Remove Driver Contact Us What is high-speed cable Internet access? Frequently Asked QuestionsWhat are CableLabs Certified, Docsis and EuroDOCSIS? What type of technical support is available? Coaxial cable coax GlossaryType connector Pstn VoIP Software License Government Restricted Rights 493049-001 02MGBI English