Motorola Communications Gateway manual Troubleshooting

Page 68

Introduction

Before You Begin

Installation & Configuration

Troubleshooting

FAQ Glossary License

Troubleshooting, continued

7Select Uninstall a device and click Next. The Installed Devices on Your Computer window is displayed.

If you unplugged the USB cable from the Communications Gateway and the Unsafe Removal of a Device window was displayed, the Communications Gateway probably is not listed as shown in the lower window.

8Be sure “Show hidden devices” is selected (checked).

9If your Motorola Communications Gateway device is not listed, click Cancel. The device listing is already removed. You can skip to step 12.

If your Motorola Communications Gateway device is listed, select it and click Next.

Although your Motorola Communications Gateway model number may be different than in the images in this guide, the procedure is the same.

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Contents Communications Gateway User Guide Home Print Iii Contents Replacing the Battery Wall Mounting Troubleshooting Introduction Telephone CommunicationsHigh-Speed Internet Access FasterTop and Front Panel Light DescriptionTop and Front Panel Connector Panel Battery Compartment Item DescriptionBefore You Begin Precautions Always make the wall connection firstPrecautions Telephone Service Signing Up for ServiceCable Data Service USB Connection Computer System RequirementsEthernet Card Installation and Configuration Overview Hand-tighten the connectors to avoid damaging them Cabling and Startup for a Single UserCabling and Startup for a Single User Cabling and Startup for a Single User Cabling and Startup for a Single User Cabling and Startup for a Single User Immediately plug the power cord into the electrical outlet To telephone lines Configure TCP/IP following one Setting Up a USB Driver Setting Up a USB Driver in Windows 98 SE Setting Up a USB Driver in Windows 98 SE Select The updated driver... and click Next Setting Up a USB Driver in Windows 98 SE Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows XP Configuring TCP/IP Configuring TCP/IP in Windows 95, 98, or Me Configuring TCP/IP in Windows 95, 98, or Me Click Obtain an IP address automatically Configuring TCP/IP in Windows 2000 or XP Configuring TCP/IP in Windows 2000 or XP Configuring TCP/IP in Windows 2000 or XP Configuring TCP/IP in Windows 2000 or XP Verifying the IP Address in Windows 95, 98, or Me Verifying the IP Address in Windows 2000 or XP Verifying the IP Address in Windows 2000 or XP Cabling for Multiple Users Ethernet and USBEthernet Replacing the Battery Replacing the Battery Replacing the Battery Replacing the Battery Replacing the Battery Wall Mounting Print the Wall Mounting Template on If necessary, seat an anchor in each hole 125.0 mm Inches Troubleshooting Problem Possible SolutionsCannot send or receive data Lights and Error Conditions Light During Startup During Normal OperationRemoving the USB Driver from Windows 98 or Me Troubleshooting Troubleshooting Troubleshooting Click Settings Removing the USB Driver from Windows 2000 or XPSelect Uninstall/Unplug a device and click Next Troubleshooting Troubleshooting Troubleshooting Click Remove Driver Contact Us Frequently Asked Questions What is high-speed cable Internet access?What are CableLabs Certified, Docsis and EuroDOCSIS? What type of technical support is available? Glossary Coaxial cable coaxType connector Pstn VoIP Software License Government Restricted Rights 493049-001 02MGBI English