Motorola Communications Gateway manual Troubleshooting

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Introduction

Before You Begin

Installation & Configuration

Troubleshooting

FAQ Glossary License

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Troubleshooting, continued

6Insert the Motorola Communications Gateway CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed.

7Press the Esc key on the keyboard to exit the start-up screens.

8To start Windows Explorer, click Start and select Run.

9In the Run window, type explorer and click OK. The Exploring window is displayed.

10Be sure the USB cable is removed from your PC or Communications Gateway.

11Double-click My Computer.

12Click your CD-ROM drive (D: in the image).

13Double-click Install to open the Install folder.

14Double-click remove or remove.exe to run the Remove utility. The Motorola USB Driver Removal Utility window is displayed.

Your Windows Explorer may appear slightly different than in the image on this page. There are slight variations between Windows versions and you can configure Windows Explorer as you like.

59	Communications Gateway User Guide

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Contents Communications Gateway User Guide Home Print Iii Contents Replacing the Battery Wall Mounting Troubleshooting Introduction Telephone CommunicationsHigh-Speed Internet Access FasterTop and Front Panel Light DescriptionTop and Front Panel Connector Panel Battery Compartment Item DescriptionBefore You Begin Precautions Always make the wall connection firstPrecautions Cable Data Service Signing Up for ServiceTelephone Service Ethernet Card Computer System RequirementsUSB Connection Installation and Configuration Overview Hand-tighten the connectors to avoid damaging them Cabling and Startup for a Single UserCabling and Startup for a Single User Cabling and Startup for a Single User Cabling and Startup for a Single User Cabling and Startup for a Single User Immediately plug the power cord into the electrical outlet To telephone lines Configure TCP/IP following one Setting Up a USB Driver Setting Up a USB Driver in Windows 98 SE Setting Up a USB Driver in Windows 98 SE Select The updated driver... and click Next Setting Up a USB Driver in Windows 98 SE Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows XP Configuring TCP/IP Configuring TCP/IP in Windows 95, 98, or Me Configuring TCP/IP in Windows 95, 98, or Me Click Obtain an IP address automatically Configuring TCP/IP in Windows 2000 or XP Configuring TCP/IP in Windows 2000 or XP Configuring TCP/IP in Windows 2000 or XP Configuring TCP/IP in Windows 2000 or XP Verifying the IP Address in Windows 95, 98, or Me Verifying the IP Address in Windows 2000 or XP Verifying the IP Address in Windows 2000 or XP Cabling for Multiple Users Ethernet and USBEthernet Replacing the Battery Replacing the Battery Replacing the Battery Replacing the Battery Replacing the Battery Wall Mounting Print the Wall Mounting Template on If necessary, seat an anchor in each hole 125.0 mm Inches Troubleshooting Problem Possible SolutionsCannot send or receive data Lights and Error Conditions Light During Startup During Normal OperationRemoving the USB Driver from Windows 98 or Me Troubleshooting Troubleshooting Troubleshooting Click Settings Removing the USB Driver from Windows 2000 or XPSelect Uninstall/Unplug a device and click Next Troubleshooting Troubleshooting Troubleshooting Click Remove Driver Contact Us Frequently Asked Questions What is high-speed cable Internet access?What are CableLabs Certified, Docsis and EuroDOCSIS? What type of technical support is available? Glossary Coaxial cable coaxType connector Pstn VoIP Software License Government Restricted Rights 493049-001 02MGBI English