Motorola Communications Gateway manual Frequently Asked Questions

Page 73

Introduction

Before You Begin

Installation & Configuration

Troubleshooting

FAQ

Glossary License

Frequently Asked Questions

Here are answers to questions our customers frequently ask.

QWhat is high-speed cable Internet access?

ACable Internet access uses cable television wires instead of telephone lines to connect to the Internet. It is extremely fast and affordable and does not tie up telephone lines for incoming or outgoing calls and faxes.

QWhat is voice over Internet Protocol (VoIP)?

AVoIP uses cable television wires instead of traditional telephone lines to provide voice and fax service.

QHow fast are Communications Gateways?

ACable modems and Communications Gateways offer Internet access at speeds up to 100 times faster than a traditional phone modem. You can experience speeds of over 1,000 Kbps. Due to network condition such as traffic volume and the speed of the sites you visit, actual speed may vary. Many network and other factors can affect download speeds.

QCan I still watch cable TV while using my Communications Gateway?

AYes, your cable TV line can carry the TV signal while you send and receive information on the Internet or speak on the telephone.

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Contents Communications Gateway User Guide Home Print Iii Contents Replacing the Battery Wall Mounting Troubleshooting Telephone Communications IntroductionFaster High-Speed Internet AccessLight Description Top and Front PanelTop and Front Panel Connector Panel Item Description Battery CompartmentBefore You Begin Always make the wall connection first PrecautionsPrecautions Cable Data Service Signing Up for ServiceTelephone Service Ethernet Card Computer System RequirementsUSB Connection Installation and Configuration Overview Cabling and Startup for a Single User Hand-tighten the connectors to avoid damaging themCabling and Startup for a Single User Cabling and Startup for a Single User Cabling and Startup for a Single User Cabling and Startup for a Single User Immediately plug the power cord into the electrical outlet To telephone lines Configure TCP/IP following one Setting Up a USB Driver Setting Up a USB Driver in Windows 98 SE Setting Up a USB Driver in Windows 98 SE Select The updated driver... and click Next Setting Up a USB Driver in Windows 98 SE Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows XP Configuring TCP/IP Configuring TCP/IP in Windows 95, 98, or Me Configuring TCP/IP in Windows 95, 98, or Me Click Obtain an IP address automatically Configuring TCP/IP in Windows 2000 or XP Configuring TCP/IP in Windows 2000 or XP Configuring TCP/IP in Windows 2000 or XP Configuring TCP/IP in Windows 2000 or XP Verifying the IP Address in Windows 95, 98, or Me Verifying the IP Address in Windows 2000 or XP Verifying the IP Address in Windows 2000 or XP Ethernet and USB Cabling for Multiple UsersEthernet Replacing the Battery Replacing the Battery Replacing the Battery Replacing the Battery Replacing the Battery Wall Mounting Print the Wall Mounting Template on If necessary, seat an anchor in each hole 125.0 mm Inches Problem Possible Solutions TroubleshootingCannot send or receive data Light During Startup During Normal Operation Lights and Error ConditionsRemoving the USB Driver from Windows 98 or Me Troubleshooting Troubleshooting Troubleshooting Removing the USB Driver from Windows 2000 or XP Click SettingsSelect Uninstall/Unplug a device and click Next Troubleshooting Troubleshooting Troubleshooting Click Remove Driver Contact Us What is high-speed cable Internet access? Frequently Asked QuestionsWhat are CableLabs Certified, Docsis and EuroDOCSIS? What type of technical support is available? Coaxial cable coax GlossaryType connector Pstn VoIP Software License Government Restricted Rights 493049-001 02MGBI English