3Com 3C389 manual Running the Diagnostics Program, Troubleshooting Windows NT Ndis

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5-8CHAPTER 5: TROUBLESHOOTING

Troubleshooting Windows NT (NDIS 3)

Windows NT 3.51 and 4.0 use a point enabler called PCMCIA.SYS that is supplied with Windows NT. PCMCIA.SYS configures the Intel compatible socket controller with settings gleaned from the registry entry for the PC Card. Windows NT will indicate resource conflicts only after an attempt is made to configure a device. As when using a DOS enabler, you must manually choose your PC Card resources. By looking at the event viewer in the administrative tools, you might find that there is an I/O, IRQ, or memory conflict. A program called WINMSD is included with Windows NT which allows you to see the resources of your machine and determine if there are any conflicts. Make a note of your configured resources and compare them to the settings indicated by WINMSD. Make corrections to your configuration as needed. This is done by the following procedure:

1Right-clickNetwork Neighborhood.

2Select Properties.

3Select the Adapter tab.

4Select 3Com TokenLink Velocity PC Card and click Properties.

You can now change your configuration as needed.

Running the Diagnostics Program

Use the diagnostics program on TokenDisk diskette #1 to test the hardware components of the 3C389 PC Card.

The diagnostics program performs a series of tests and displays the results of each one by showing success or failure. An error during any test will end the test in progress and display an error message and error code. See the following tables for a description of error codes and recommended actions.

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Contents TokenLink Velocity Token Ring LAN PC Card User Guide 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Lanaid and IBM LAN Client Using a Memory Manager Figures Tables Lifetime Limited Warranty Belgium, Netherlands, Luxembourg United Kingdom, Eire Asia JapanAustralia, New Zealand Sweden, Finland, Norway DenmarkAbout this Guide How to Use This GuideIf you are looking for Turn to Icon Alerts you to ConventionsConvention Description Introduction Product Features2CHAPTER 1 Introduction Pcmcia Advantages Point EnablersDisadvantages Card Services Socket ServicesDisadvantage Card and Socket Services Versus Point Enablers Card Services EnablerSuper Client Drivers Autoset Mode Installing the 3C389 PC Card InstallingKit Contents Installation Tips1Attaching the Cable to the 3C389 PC Card Installing the 3C389 PC Card 3Modular UTP Cable for the 3C389 PC Card Connect the PC Card cable to the network portRemoving the 3C389 PC Card Turn on the power to the PCLanaid is not required to configure the following drivers Installing the Network DriversLanaid is required to configure the following drivers Windows 95 Installation Set the displayed parameters Determine if you have OSRFollow the instructions to copy the files Follow the displayed instructions to copy the files Windows 95 OSR 2 InstallationWindows for Workgroups/NDIS 2 Installation When the driver is found, click Finish Set the parametersSee for information on how to use Lanaid Using Memory Management Windows NT 3.51 InstallationSet the displayed parameters and click OK Control Panel Window, double-click the Network iconClick the Adapters tab Click Add Windows NT 4.0 InstallationType Novell NetWare Client 32 for Windows 95 InstallationClick Install Click OK when the Installation Complete message appearsClick Configure in the main menu Click OK when you have completed your selections for the NICDOS Client 16 for Novell NetWare 4.01 and Above Installation Start Mpts by performing either of the following actions Click OK on the Mpts logo panel Click Install Insert TokenDisk diskette #2 into the floppy drive and type IBM LAN Support Program/Native InstallationUsing Memory Management Lanaid Net Address IBM LAN ClientInstalling Lanaid Launch Lanaid Using Lanaid to Install IBM LAN ClientClient or Protocol Description IBM LAN Client Configuration window appearsClick OK and click Close Click Suggest to have Lanaid suggest non-conflicting values Using Lanaid to Configure the 3C389 PC CardClick Exit to return to DOS Reboot your PC Running Lanaid From the Command LineClick Done Troubleshooting 2CHAPTER 5 Troubleshooting OS/2 Ndis Error Codes Error CodesError Code Explanation and Action TOKENCS.COM Dxmcsmod Dxmcsmod Error CodesIf EMM386.EXE is in your CONFIG.SYS, comment it out Troubleshooting Windows 95 NdisClick the Resources tab of the dialog box Troubleshooting Windows NT Ndis Running the Diagnostics ProgramSelect Properties Select the Adapter tab Test Options Initialization Error Codes Diagnostics Error Codes and Suggested ActionsOpen Error Codes Open ErrorsValue Meaning PhasesErrors Suggested Actions in Response to Open ErrorsError Code Explanation Action Error Code Explanation Action Running the Diagnostics Program Number Description Transmit Error CodesStrippedfs Memory Managers with Point Enabler Using a Memory ManagerFor compatibility mode Memory Managers with Card and Socket ServicesMemory Managers with Card and Socket Services Phoenix Card Services IBM Card ServicesExpanded Memory Specification DEVICE=C\DOS\EMM386.EXE RAM 1024 X=D000-D1FF FRAME=C000 System Soft Card Socket Services SpecificsHOT-PLUGGABILITY and C SUSPEND/RESUME Click the 3C389 PC Card icon on the status bar Windows 95 NdisClick Stop Remove the card from your machine DOS ODI Hot-Pluggability and Suspend/ResumeDOS Ndis Hot-Pluggability Unload all the driversOS/2 Ndis Hot-Pluggability and Suspend/Resume World Wide Web Site Online Technical ServicesAccess by Digital Modem 3Com Bulletin Board Service3ComFacts Automated Fax Service Access by Analog ModemLog on to CompuServe 3ComForum on CompuServe Online ServicePress Return to see the 3ComForum main menu Support from 3Com Support from Your Network SupplierRegional Sales Office Telephone Number 3Com Corporation 3Com European HQ Regional Sales Office Telephone Number 3Com Asia Limited3Com Benelux B.V 3Com CanadaReturning Products for Repair Numbers IndexLanaid 3Com Corporation Limited Warranty FCC Class B Certification Statement Vcci Class 2 Statement United States Government Legend