3Com 3C389 manual Online Technical Services, World Wide Web Site

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D	TECHNICAL SUPPORT

3Com provides easy access to technical support information through a variety of services. This appendix describes these services.

Information contained in this appendix is correct at time of publication. For the very latest, we recommend that you access 3Com Corporation’s World Wide Web site as described below.

Online Technical Services

3Com offers worldwide product support 24 hours a day,

7 days a week, through the following online systems:

■World Wide Web site

■3Com Bulletin Board Service (3ComBBS)

■3ComFactsSM automated fax service

■3ComForum on CompuServe online service

World Wide Web Site

Access the latest networking information on 3Com Corporation’s World Wide Web site by entering our URL into your Internet browser:

http://www.3Com.com/

This service features the latest information about 3Com solutions and technologies, customer service and support, news about the company, NetAge® Magazine, and more.

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Contents TokenLink Velocity Token Ring LAN PC Card User Guide 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Lanaid and IBM LAN Client Using a Memory Manager Figures Tables Lifetime Limited Warranty Belgium, Netherlands, Luxembourg United Kingdom, Eire Asia JapanAustralia, New Zealand Sweden, Finland, Norway DenmarkHow to Use This Guide About this GuideIf you are looking for Turn to Conventions Icon Alerts you toConvention Description Introduction Product Features2CHAPTER 1 Introduction Pcmcia Point Enablers AdvantagesDisadvantages Card Services Socket ServicesDisadvantage Card Services Enabler Card and Socket Services Versus Point EnablersSuper Client Drivers Autoset Mode Installing the 3C389 PC Card InstallingKit Contents Installation Tips1Attaching the Cable to the 3C389 PC Card Installing the 3C389 PC Card 3Modular UTP Cable for the 3C389 PC Card Connect the PC Card cable to the network portRemoving the 3C389 PC Card Turn on the power to the PCInstalling the Network Drivers Lanaid is not required to conﬁgure the following driversLanaid is required to conﬁgure the following drivers Windows 95 Installation Determine if you have OSR Set the displayed parametersFollow the instructions to copy the ﬁles Follow the displayed instructions to copy the ﬁles Windows 95 OSR 2 InstallationWindows for Workgroups/NDIS 2 Installation When the driver is found, click Finish Set the parametersSee for information on how to use Lanaid Using Memory Management Windows NT 3.51 InstallationSet the displayed parameters and click OK Control Panel Window, double-click the Network iconClick the Adapters tab Click Add Windows NT 4.0 InstallationType Novell NetWare Client 32 for Windows 95 InstallationClick Install Click OK when the Installation Complete message appearsClick Conﬁgure in the main menu Click OK when you have completed your selections for the NICDOS Client 16 for Novell NetWare 4.01 and Above Installation Start Mpts by performing either of the following actions Click OK on the Mpts logo panel Click Install Insert TokenDisk diskette #2 into the ﬂoppy drive and type IBM LAN Support Program/Native InstallationUsing Memory Management Lanaid Net Address IBM LAN ClientInstalling Lanaid Launch Lanaid Using Lanaid to Install IBM LAN ClientClient or Protocol Description IBM LAN Client Conﬁguration window appearsClick OK and click Close Click Suggest to have Lanaid suggest non-conﬂicting values Using Lanaid to Conﬁgure the 3C389 PC CardRunning Lanaid From the Command Line Click Exit to return to DOS Reboot your PCClick Done Troubleshooting 2CHAPTER 5 Troubleshooting OS/2 Ndis Error Codes Error CodesError Code Explanation and Action TOKENCS.COM Dxmcsmod Dxmcsmod Error CodesTroubleshooting Windows 95 Ndis If EMM386.EXE is in your CONFIG.SYS, comment it outClick the Resources tab of the dialog box Running the Diagnostics Program Troubleshooting Windows NT NdisSelect Properties Select the Adapter tab Test Options Initialization Error Codes Diagnostics Error Codes and Suggested ActionsOpen Error Codes Open ErrorsValue Meaning PhasesErrors Suggested Actions in Response to Open ErrorsError Code Explanation Action Error Code Explanation Action Running the Diagnostics Program Number Description Transmit Error CodesStrippedfs Memory Managers with Point Enabler Using a Memory ManagerFor compatibility mode Memory Managers with Card and Socket ServicesMemory Managers with Card and Socket Services IBM Card Services Phoenix Card ServicesExpanded Memory Speciﬁcation DEVICE=C\DOS\EMM386.EXE RAM 1024 X=D000-D1FF FRAME=C000 System Soft Card Socket Services SpecificsHOT-PLUGGABILITY and C SUSPEND/RESUME Windows 95 Ndis Click the 3C389 PC Card icon on the status bar Click Stop Remove the card from your machine DOS ODI Hot-Pluggability and Suspend/ResumeDOS Ndis Hot-Pluggability Unload all the driversOS/2 Ndis Hot-Pluggability and Suspend/Resume World Wide Web Site Online Technical ServicesAccess by Digital Modem 3Com Bulletin Board Service3ComFacts Automated Fax Service Access by Analog Modem3ComForum on CompuServe Online Service Log on to CompuServePress Return to see the 3ComForum main menu Support from Your Network Supplier Support from 3ComRegional Sales Office Telephone Number 3Com Corporation 3Com European HQ Regional Sales Office Telephone Number 3Com Asia Limited3Com Benelux B.V 3Com CanadaReturning Products for Repair Numbers IndexLanaid 3Com Corporation Limited Warranty FCC Class B Certification Statement Vcci Class 2 Statement United States Government Legend