3Com 3C389 manual Returning Products for Repair

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D-6APPENDIX D: TECHNICAL SUPPORT

Regional Sales Office

Telephone Number

 

 

3Com Mediterraneo

 

Italy

39 2 253011 (Milan)

 

39 6 5279941 (Rome)

Spain

34 1 383 17 00

3Com Middle East

971 4 349049

3Com Nordic AB

45 39 27 85 00

Denmark

Finland

358 0 435 420 67

Norway

47 22 18 40 03

Sweden

46 8 632 56 00

3Com Russia

007 095 258 09 40

3Com Southern Africa

27 11 807 4397

3Com UK Ltd.

44 131 220 8228 (Edinburgh)

 

44 161 873 7717 (Manchester)

 

44 162 889 7000 (Marlow)

 

 

Returning Products for Repair

Before you send a product directly to 3Com for repair, you must first obtain a Return Materials Authorization (RMA) number. Products sent to 3Com without RMA numbers will be returned to the sender unopened, at the sender’s expense.

To obtain an RMA number, call or fax:

Country

Telephone Number

Fax Number

 

 

 

 

U.S.A. and Canada

1 800 876

3266,

408 764 7120

 

option 2

 

 

Latin America

1 408 326

2927

408 764 7120

Europe, South Africa,

44 1442 438125

44 1442 435822

and Middle East

 

 

 

Outside Europe,

1 408 326

2926

1 408 764 7120

U.S.A., and Canada

 

 

 

 

 

 

 

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Contents TokenLink Velocity Token Ring LAN PC Card User Guide 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Lanaid and IBM LAN Client Using a Memory Manager Figures Tables Lifetime Limited Warranty Asia Japan Australia, New Zealand Sweden, Finland, NorwayDenmark Belgium, Netherlands, Luxembourg United Kingdom, EireIf you are looking for Turn to How to Use This GuideAbout this Guide Convention Description ConventionsIcon Alerts you to Product Features Introduction2CHAPTER 1 Introduction Pcmcia Disadvantages Point EnablersAdvantages Socket Services Card ServicesDisadvantage Super Client Drivers Card Services EnablerCard and Socket Services Versus Point Enablers Autoset Mode Installing Kit ContentsInstallation Tips Installing the 3C389 PC Card1Attaching the Cable to the 3C389 PC Card Installing the 3C389 PC Card Connect the PC Card cable to the network port 3Modular UTP Cable for the 3C389 PC CardTurn on the power to the PC Removing the 3C389 PC CardLanaid is required to configure the following drivers Installing the Network DriversLanaid is not required to configure the following drivers Windows 95 Installation Follow the instructions to copy the files Determine if you have OSRSet the displayed parameters Windows 95 OSR 2 Installation Windows for Workgroups/NDIS 2 InstallationWhen the driver is found, click Finish Set the parameters Follow the displayed instructions to copy the filesSee for information on how to use Lanaid Windows NT 3.51 Installation Using Memory ManagementControl Panel Window, double-click the Network icon Set the displayed parameters and click OKWindows NT 4.0 Installation Click the Adapters tab Click AddNovell NetWare Client 32 for Windows 95 Installation Click InstallClick OK when the Installation Complete message appears TypeClick OK when you have completed your selections for the NIC Click Configure in the main menuDOS Client 16 for Novell NetWare 4.01 and Above Installation Start Mpts by performing either of the following actions Click OK on the Mpts logo panel Click Install IBM LAN Support Program/Native Installation Insert TokenDisk diskette #2 into the floppy drive and typeUsing Memory Management Lanaid IBM LAN Client Net AddressInstalling Lanaid Using Lanaid to Install IBM LAN Client Launch LanaidIBM LAN Client Configuration window appears Client or Protocol DescriptionClick OK and click Close Using Lanaid to Configure the 3C389 PC Card Click Suggest to have Lanaid suggest non-conflicting valuesClick Done Running Lanaid From the Command LineClick Exit to return to DOS Reboot your PC Troubleshooting 2CHAPTER 5 Troubleshooting Error Codes OS/2 Ndis Error CodesError Code Explanation and Action TOKENCS.COM Dxmcsmod Error Codes DxmcsmodClick the Resources tab of the dialog box Troubleshooting Windows 95 NdisIf EMM386.EXE is in your CONFIG.SYS, comment it out Select Properties Select the Adapter tab Running the Diagnostics ProgramTroubleshooting Windows NT Ndis Test Options Diagnostics Error Codes and Suggested Actions Initialization Error CodesOpen Errors Open Error CodesPhases ErrorsSuggested Actions in Response to Open Errors Value MeaningError Code Explanation Action Error Code Explanation Action Running the Diagnostics Program Transmit Error Codes Number DescriptionStrippedfs Using a Memory Manager Memory Managers with Point EnablerMemory Managers with Card and Socket Services For compatibility modeMemory Managers with Card and Socket Services Expanded Memory Specification IBM Card ServicesPhoenix Card Services DEVICE=C\DOS\EMM386.EXE RAM 1024 X=D000-D1FF FRAME=C000 Socket Services Specifics System Soft CardHOT-PLUGGABILITY and C SUSPEND/RESUME Click Stop Windows 95 NdisClick the 3C389 PC Card icon on the status bar DOS ODI Hot-Pluggability and Suspend/Resume DOS Ndis Hot-PluggabilityUnload all the drivers Remove the card from your machineOS/2 Ndis Hot-Pluggability and Suspend/Resume Online Technical Services World Wide Web Site3Com Bulletin Board Service 3ComFacts Automated Fax ServiceAccess by Analog Modem Access by Digital ModemPress Return to see the 3ComForum main menu 3ComForum on CompuServe Online ServiceLog on to CompuServe Regional Sales Office Telephone Number 3Com Corporation Support from Your Network SupplierSupport from 3Com Regional Sales Office Telephone Number 3Com Asia Limited 3Com Benelux B.V3Com Canada 3Com European HQReturning Products for Repair Index NumbersLanaid 3Com Corporation Limited Warranty FCC Class B Certification Statement Vcci Class 2 Statement United States Government Legend