3Com 3C389 manual Support from Your Network Supplier, Support from 3Com

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D-4APPENDIX D: TECHNICAL SUPPORT

Support from Your Network Supplier

If additional assistance is required, contact your network supplier. Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.

When you contact your network supplier for assistance, have the following information ready:

Diagnostic error messages

A list of system hardware and software, including revision levels

Details about recent configuration changes, if applicable

If you are unable to contact your network supplier, see the following section on how to contact 3Com.

Support from 3Com

If you are unable to receive support from your network supplier, technical support contracts are available from 3Com.

Contact your local 3Com sales office to find your authorized service provider using one of these numbers:

Regional Sales Office

Telephone Number

 

 

 

3Com Corporation

 

NET 3Com or 1 408 764 5000

P.O. Box 58145

800

5400 Bayfront Plaza

408

764 5001 (fax)

Santa Clara, California

 

 

95052-8145

 

 

U.S.A.

 

 

 

 

 

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Contents TokenLink Velocity Token Ring LAN PC Card User Guide 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Lanaid and IBM LAN Client Using a Memory Manager Figures Tables Lifetime Limited Warranty Denmark Asia JapanAustralia, New Zealand Sweden, Finland, Norway Belgium, Netherlands, Luxembourg United Kingdom, EireHow to Use This Guide About this GuideIf you are looking for Turn to Conventions Icon Alerts you toConvention Description Product Features Introduction2CHAPTER 1 Introduction Pcmcia Point Enablers AdvantagesDisadvantages Socket Services Card ServicesDisadvantage Card Services Enabler Card and Socket Services Versus Point EnablersSuper Client Drivers Autoset Mode Installation Tips InstallingKit Contents Installing the 3C389 PC Card1Attaching the Cable to the 3C389 PC Card Installing the 3C389 PC Card Connect the PC Card cable to the network port 3Modular UTP Cable for the 3C389 PC CardTurn on the power to the PC Removing the 3C389 PC CardInstalling the Network Drivers Lanaid is not required to configure the following driversLanaid is required to configure the following drivers Windows 95 Installation Determine if you have OSR Set the displayed parametersFollow the instructions to copy the files When the driver is found, click Finish Set the parameters Windows 95 OSR 2 InstallationWindows for Workgroups/NDIS 2 Installation Follow the displayed instructions to copy the filesSee for information on how to use Lanaid Windows NT 3.51 Installation Using Memory ManagementControl Panel Window, double-click the Network icon Set the displayed parameters and click OKWindows NT 4.0 Installation Click the Adapters tab Click AddClick OK when the Installation Complete message appears Novell NetWare Client 32 for Windows 95 InstallationClick Install TypeClick OK when you have completed your selections for the NIC Click Configure in the main menuDOS Client 16 for Novell NetWare 4.01 and Above Installation Start Mpts by performing either of the following actions Click OK on the Mpts logo panel Click Install IBM LAN Support Program/Native Installation Insert TokenDisk diskette #2 into the floppy drive and typeUsing Memory Management Lanaid IBM LAN Client Net AddressInstalling Lanaid Using Lanaid to Install IBM LAN Client Launch LanaidIBM LAN Client Configuration window appears Client or Protocol DescriptionClick OK and click Close Using Lanaid to Configure the 3C389 PC Card Click Suggest to have Lanaid suggest non-conflicting valuesRunning Lanaid From the Command Line Click Exit to return to DOS Reboot your PCClick Done Troubleshooting 2CHAPTER 5 Troubleshooting Error Codes OS/2 Ndis Error CodesError Code Explanation and Action TOKENCS.COM Dxmcsmod Error Codes DxmcsmodTroubleshooting Windows 95 Ndis If EMM386.EXE is in your CONFIG.SYS, comment it outClick the Resources tab of the dialog box Running the Diagnostics Program Troubleshooting Windows NT NdisSelect Properties Select the Adapter tab Test Options Diagnostics Error Codes and Suggested Actions Initialization Error CodesOpen Errors Open Error CodesSuggested Actions in Response to Open Errors PhasesErrors Value MeaningError Code Explanation Action Error Code Explanation Action Running the Diagnostics Program Transmit Error Codes Number DescriptionStrippedfs Using a Memory Manager Memory Managers with Point EnablerMemory Managers with Card and Socket Services For compatibility modeMemory Managers with Card and Socket Services IBM Card Services Phoenix Card ServicesExpanded Memory Specification DEVICE=C\DOS\EMM386.EXE RAM 1024 X=D000-D1FF FRAME=C000 Socket Services Specifics System Soft CardHOT-PLUGGABILITY and C SUSPEND/RESUME Windows 95 Ndis Click the 3C389 PC Card icon on the status barClick Stop Unload all the drivers DOS ODI Hot-Pluggability and Suspend/ResumeDOS Ndis Hot-Pluggability Remove the card from your machineOS/2 Ndis Hot-Pluggability and Suspend/Resume Online Technical Services World Wide Web SiteAccess by Analog Modem 3Com Bulletin Board Service3ComFacts Automated Fax Service Access by Digital Modem3ComForum on CompuServe Online Service Log on to CompuServePress Return to see the 3ComForum main menu Support from Your Network Supplier Support from 3ComRegional Sales Office Telephone Number 3Com Corporation 3Com Canada Regional Sales Office Telephone Number 3Com Asia Limited3Com Benelux B.V 3Com European HQReturning Products for Repair Index NumbersLanaid 3Com Corporation Limited Warranty FCC Class B Certification Statement Vcci Class 2 Statement United States Government Legend