Dell 124T LTO-3 technical specifications Technical Assistance, Online Services

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Getting Help: Dell™ PowerVault™ 124T LTO-3 Autoloader User's Guide

Technical Assistance

Dell Enterprise Training and Certification

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Technical Assistance

If you need assistance with a technical problem, perform the following steps:

1.Complete the procedures in "Before Contacting Customer Support".

2.Run the system diagnostics and record any information provided.

3.Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.

For more information, see "Online Services."

4.If the preceding steps have not resolved the problem, call Dell for technical assistance.

NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the "Express Service Code" icon, and follow the directions.

For instructions on using the technical support service, see "Technical Support Service" and "Before You Call."

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Online Services

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.

You can contact Dell electronically using the following addresses:

•World Wide Web

www.dell.com/

www.dell.com/ap (Asian/Pacific countries only)

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Contents
Dell PowerVault 124T LTO-3 Autoloader Users Guide Configuring the Autoloader Setting Ethernet Setting the Scsi IDSetting an IP Gateway Setting the IP AddressSetting the Subnet Mask Setting the Time Server Setting the TimeSetting the Snmp Server Enter Barcode ReaderScsi Barcode Length Getting Lost Passwords Setting MagazinesSetting Security Setting PasswordsBack to Contents Front Panel Diagnostic Tests Diagnostic Tests from the Front PanelSetting the Security Stopping a Diagnostic TestDiagnostics Using the Remote Management Unit Remote Management Unit Diagnostic TestsTechnical Assistance Online ServicesFtp.dell.com AutoTech ServiceTechnical Support Service Automated Order-Status ServiceBefore You Call Scsi Bus Requirements Installation OverviewInstallation Preparation AccessoriesProduct Overview Choosing a LocationUL Requirements Bar Code ReaderBack Panel Overview AccessoriesUnpacking the Autoloader Identifying Product ComponentsEthernet cable Scsi cable Scsi terminator Connecting the Scsi and Power CablesScsi cable Scsi terminator Power cable Tape Drive Device Driver Installing the Device DriversClick Update Driver Preparing the Host and Verifying the ConnectionAutoloader Device Driver Enabling LUN Support in Linux Back to Contents Overview Logout Enter PasswordsOperators Panel Functionality Moving a Single Cartridge Using CartridgesInsert a Single Cartridge Inward Side of a Magazine Outward Side of a Magazine Using Magazines and Magazine BlanksEjecting a Single Cartridge Manually Operating the Magazine Installing a MagazineEjecting a Magazine Magazines Viewing PowerVault 124T Autoloader StatusRunning an Inventory Viewing Status InformationViewing Tape Drive Version Viewing Firmware VersionViewing Element Status Viewing Tape Drive StatusNetwork Viewing Ethernet InformationMAC address IP addressViewing Status Information Default Username and PasswordRemote Management Unit Overview Opening the Remote Management UnitSystem Operations Options ConfigurationTime Display Feedback on PagesBar Code Reader Cleaning TapeCompression From the Configuration menu, click Networking Setting the MagazinesSetting the System Time Setting Network OptionsTo set the Client Authorization Control Setting Front Panel Security OptionsTo Set Network Configuration To set User AdministrationFirmware Error Logs and DiagnosticsViewing Error or History Logs Library Operations Set to Home Characteristic Product Alone Physical SpecificationsAutoloader Performance Specifications Autoloader Environmental SpecificationsTape Drive Specifications Autoloader Power SpecificationsAutoloader Vibration Specifications Autoloader Shock SpecificationsBefore Contacting Customer Support Basic TroubleshootingProblem Probable Cause Suggested Action Checking for Errors Operator Control Panel Error DisplayAutoloader Logs through RMU Autoloader Error DetailAutoloader Logs Autoloader Logs through OCPSystem Miscellaneous Error Types Message Error TypesStack/Global Data Corruption Error Types System Shutdown/Disruption Error TypesTCP/IP Stack and Task Error Types Tape Drive Error TypesDrive/Media Error Types Miscellaneous Error TypesScsi Server Task Error Types Loader Task Error TypesCode Update Error Types Picker/Magazine Servo Error Types Servo Elevator Hardware Error TypesServo Picker Hardware Error Types System Event Types Servo Motor Error TypesMagazine Hardware Error Types Diagnostic Error Types Front Panel Error TypesBarcode Error Types TapeAlert Logs through RMU TapeAlert LogsTapeAlert Logs through OCP TapeAlert InterpretationPage Page Page To Remove the Autoloader from a Rack Returning the Autoloader for ServiceTo prepare the autoloader for shipment Packing the Autoloader
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