Servo Elevator Hardware Error Types

Dell 124T LTO-3 Servo Elevator Hardware Error Types, Picker/Magazine Servo Error Types

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		•	Check host adapter and SCSI cables and terminator.
		•	Power cycle the autoloader and retry the operation.
		•	If all previous steps fail, contact support.dell.com.

81	Drive Send Failed

Servo Elevator Hardware Error Types

92	Elevator Flag Bad	•	Power cycle the autoloader

93	Elevator Sensor Bad	•	Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control
			Panel (OCP).
97	Elevator Calibration Lost		Panel (OCP).
97	Elevator Calibration Lost		Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.

98	Elevator Calibration Jammed
		•	Check support.dell.com for PowerVault 124T firmware updates.
99	Elevator Lost	•
99	Elevator Lost
		•	If all previous steps fail, contact support.dell.com.
9B	Elevator Position Error	•	If all previous steps fail, contact support.dell.com.
9B	Elevator Position Error

Picker/Magazine Servo Error Types

A0	Servo Error	•	Power cycle the autoloader.
		•	Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control
A1	Reserved Error Code	•
A1	Reserved Error Code		Panel (OCP).
			Panel (OCP).
		•	Also execute the Recommended Actions for "Open Front" (4B) error type.
A2	Servo Timeout Error	•
A2	Servo Timeout Error
			Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.
A3	Position Error		Check support.dell.com for PowerVault 124T firmware updates.
		•

A4	Servo Not Calibrated	•	If all previous steps fail, contact support.dell.com.

A5	Source Element Empty	•	Verify that the expected source really does not have a cartridge.
		•	Power cycle the autoloader.
		•	Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control
			Panel (OCP).
			Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.
		•	If the source is a slot within a magazine, check if the spring loaded cartridge present flag moves freely
			when the cartridge is manually inserted into the magazine.
		•	If the error continues, contact support.dell.com.

A6	Magazine Missing	•	Verify the magazine or magazine blank is fully inserted into the autoloader.
		•	Remove and re-insert the magazine.
		•	Try a second magazine if possible.
		•	Power cycle the autoloader.
		•	If the error continues, contact support.dell.com.

A7	Mail Slot Full	•	Remove any previously ejected media from the mail slot.
		•	Verify that there is no debris or foreign object in the mail slot opening.
		•	Verify the mail slot door is fully closed.
		•	If the error continues, contact support.dell.com.

A8	Destination Element Full	•	Verify that the expected destination element already has a cartridge.
		•	Power cycle the autoloader.
		•	Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control
			Panel (OCP).
			Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.
		•	If the destination is a slot within a magazine, check if the spring loaded cartridge present flag moves
			freely when the cartridge is manually inserted into the magazine
		•	If the error continues, contact support.dell.com.

A9	Picker Full	•	Look in the front of the autoloader and confirm the picker is full.
		•	Execute a Move command from the Operator Control Panel to move the cartridge from the picker to a

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Contents

Dell PowerVault 124T LTO-3 Autoloader Users Guide Configuring the Autoloader Setting Ethernet Setting the Scsi IDSetting an IP Gateway Setting the IP AddressSetting the Subnet Mask Setting the Time Server Setting the TimeSetting the Snmp Server Enter Barcode ReaderScsi Barcode Length Getting Lost Passwords Setting MagazinesSetting Security Setting PasswordsBack to Contents Front Panel Diagnostic Tests Diagnostic Tests from the Front PanelSetting the Security Stopping a Diagnostic TestDiagnostics Using the Remote Management Unit Remote Management Unit Diagnostic TestsTechnical Assistance Online ServicesFtp.dell.com AutoTech ServiceTechnical Support Service Automated Order-Status ServiceBefore You Call Scsi Bus Requirements Installation OverviewInstallation Preparation AccessoriesProduct Overview Choosing a LocationUL Requirements Bar Code ReaderBack Panel Overview AccessoriesUnpacking the Autoloader Identifying Product ComponentsEthernet cable Scsi cable Scsi terminator Connecting the Scsi and Power CablesScsi cable Scsi terminator Power cable Tape Drive Device Driver Installing the Device DriversClick Update Driver Preparing the Host and Verifying the ConnectionAutoloader Device Driver Enabling LUN Support in Linux Back to Contents Overview Logout Enter PasswordsOperators Panel Functionality Moving a Single Cartridge Using CartridgesInsert a Single Cartridge Inward Side of a Magazine Outward Side of a Magazine Using Magazines and Magazine BlanksEjecting a Single Cartridge Manually Operating the Magazine Installing a MagazineEjecting a Magazine Magazines Viewing PowerVault 124T Autoloader StatusRunning an Inventory Viewing Status InformationViewing Tape Drive Version Viewing Firmware VersionViewing Element Status Viewing Tape Drive StatusNetwork Viewing Ethernet InformationMAC address IP addressViewing Status Information Default Username and PasswordRemote Management Unit Overview Opening the Remote Management UnitSystem Operations Options ConfigurationTime Display Feedback on PagesBar Code Reader Cleaning TapeCompression From the Configuration menu, click Networking Setting the MagazinesSetting the System Time Setting Network OptionsTo set the Client Authorization Control Setting Front Panel Security OptionsTo Set Network Configuration To set User AdministrationFirmware Error Logs and DiagnosticsViewing Error or History Logs Library Operations Set to Home Characteristic Product Alone Physical SpecificationsAutoloader Performance Specifications Autoloader Environmental SpecificationsTape Drive Specifications Autoloader Power SpecificationsAutoloader Vibration Specifications Autoloader Shock SpecificationsBefore Contacting Customer Support Basic TroubleshootingProblem Probable Cause Suggested Action Checking for Errors Operator Control Panel Error DisplayAutoloader Logs through RMU Autoloader Error DetailAutoloader Logs Autoloader Logs through OCPSystem Miscellaneous Error Types Message Error TypesStack/Global Data Corruption Error Types System Shutdown/Disruption Error TypesTCP/IP Stack and Task Error Types Tape Drive Error TypesDrive/Media Error Types Miscellaneous Error TypesScsi Server Task Error Types Loader Task Error TypesCode Update Error Types Picker/Magazine Servo Error Types Servo Elevator Hardware Error TypesServo Picker Hardware Error Types System Event Types Servo Motor Error TypesMagazine Hardware Error Types Diagnostic Error Types Front Panel Error TypesBarcode Error Types TapeAlert Logs through RMU TapeAlert LogsTapeAlert Logs through OCP TapeAlert InterpretationPage Page Page To Remove the Autoloader from a Rack Returning the Autoloader for ServiceTo prepare the autoloader for shipment Packing the Autoloader

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