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| • | Check host adapter and SCSI cables and terminator. | |
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| • | Power cycle the autoloader and retry the operation. | |
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| • | If all previous steps fail, contact support.dell.com. | |
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81 | Drive Send Failed |
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Servo Elevator Hardware Error Types |
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92 | Elevator Flag Bad | • | Power cycle the autoloader | |
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93 | Elevator Sensor Bad | • | Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control | |
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| Panel (OCP). | |
97 | Elevator Calibration Lost |
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| Note: The Random Moves test requires a minimum of two cartridges present within the autoloader. | |||
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98 | Elevator Calibration Jammed |
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| • | Check support.dell.com for PowerVault 124T firmware updates. | |
99 | Elevator Lost | |||
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| • | If all previous steps fail, contact support.dell.com. | |
9B | Elevator Position Error | |||
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Picker/Magazine Servo Error Types |
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A0 | Servo Error | • | Power cycle the autoloader. | |
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| • | Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control | |
A1 | Reserved Error Code | |||
| Panel (OCP). | |||
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| • | Also execute the Recommended Actions for "Open Front" (4B) error type. | |
A2 | Servo Timeout Error | |||
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| Note: The Random Moves test requires a minimum of two cartridges present within the autoloader. | |
A3 | Position Error |
| Check support.dell.com for PowerVault 124T firmware updates. | |
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A4 | Servo Not Calibrated | • | If all previous steps fail, contact support.dell.com. | |
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A5 | Source Element Empty | • | Verify that the expected source really does not have a cartridge. | |
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| • | Power cycle the autoloader. | |
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| • | Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control | |
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| Panel (OCP). | |
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| Note: The Random Moves test requires a minimum of two cartridges present within the autoloader. | |
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| • | If the source is a slot within a magazine, check if the spring loaded cartridge present flag moves freely | |
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| when the cartridge is manually inserted into the magazine. | |
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| • | If the error continues, contact support.dell.com. | |
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A6 | Magazine Missing | • | Verify the magazine or magazine blank is fully inserted into the autoloader. | |
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| • | Remove and | |
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| • | Try a second magazine if possible. | |
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| • | Power cycle the autoloader. | |
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| • | If the error continues, contact support.dell.com. | |
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A7 | Mail Slot Full | • | Remove any previously ejected media from the mail slot. | |
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| • | Verify that there is no debris or foreign object in the mail slot opening. | |
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| • | Verify the mail slot door is fully closed. | |
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| • | If the error continues, contact support.dell.com. | |
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A8 | Destination Element Full | • | Verify that the expected destination element already has a cartridge. | |
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| • | Power cycle the autoloader. | |
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| • | Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control | |
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| Panel (OCP). | |
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| Note: The Random Moves test requires a minimum of two cartridges present within the autoloader. | |
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| • | If the destination is a slot within a magazine, check if the spring loaded cartridge present flag moves | |
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| freely when the cartridge is manually inserted into the magazine | |
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| • | If the error continues, contact support.dell.com. | |
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A9 | Picker Full | • | Look in the front of the autoloader and confirm the picker is full. | |
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| • | Execute a Move command from the Operator Control Panel to move the cartridge from the picker to a |