Dell 124T LTO-3 Autoloader Logs through OCP, Autoloader Logs through RMU

•No error message appears, but the autoloader fails to complete the action.

When either of these things occur, the system generates a log of the error. You can use these error logs to determine the type of error, when it occurred, and what parts of the autoloader it affects. Different types of error logs are generated for the autoloader and for the internal tape drive.

•The Autoloader Logs provide information for errors related to the autoloader, or data cartridge movement within the autoloader.

•The TapeAlert Logs provide information for errors reported by the tape drive inside the autoloader.

Autoloader Logs

You can retrieve autoloader error log information through one of three methods:

•Operator Control Panel (OCP)

•Remote Management Unit (RMU) display to screen

•Detailed logs saved to text file through the RMU for call center diagnosis

Further information and recommended actions for Dell PowerVault 124T error codes can found in Table 2.

Autoloader Logs through OCP

To view Hard Error log information from the front panel:

1.From the front panel LCD, scroll to Diagnostics, and then press Enter. The Diagnostics submenu appears.

2.From the Diagnostics submenu, scroll to Error Logs, and then press Enter. The Error Log submenu appears.

3.From the Error Logs submenu, scroll to Hard, and then press Enter. The log information is displayed.

4.You may scroll up and down through the hard log entries. The most recent entry will be associated with the highest event number shown.

Autoloader Logs through RMU

To view hard error log information, or save all logs from the Remote Management Unit:

1.From within the RMU, click the Diagnostics heading. The Diagnostics screen displays.

2.Click View Logs to display the hard error log. The most recent entry will be associated with the highest event number shown.

3.Detailed log information files are particularly useful when calling for support. If you want to save logs to a local text file, click Save Logs.

Table 2: Autoloader Error Detail

Error Type	Description	Recommended Action
Autoloader Operating System Failure Types
01	Resource Deleted	Errors 01-25 indicate that an unexpected event has occurred within the autoloader internal operating
		system. The autoloader internal operating system is called ThreadX, and some error messages may be
02	Pool Error
		preceded by a 'TX' notation.
03	Pointer Error	For any of these events:
04	Wait Error
			Power cycle the autoloader.
05	Size Error	•
06	Group Error	•	Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control
07	No Event Timeout		Panel (OCP).
08	Option Error		Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.
09	Queue Error	•	Check support.dell.com for PowerVault 124T firmware updates.
0A	Queue Empty
		•	If all previous steps fail, contact support.dell.com.
0B	Queue Full
0C	Semaphore Error
0D	Semaphore Timeout
0E	Thread Error
0F	Priority Error
10	Start Error
11	Delete Error
12	Resume Error
13	Caller Error
14	Suspend Error