Servo Picker Hardware Error Types

Dell 124T LTO-3 technical specifications Servo Picker Hardware Error Types

Page 48

location.

•Power cycle the autoloader through the front panel.

•Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control Panel (OCP).

AA	Picker Cartridge Sensor Error

Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.

•If the source is a slot within a magazine, check if the spring loaded cartridge present flag moves freely when the cartridge is manually inserted into the magazine.

•If all previous steps fail, contact support.dell.com.

Drive Path Sensor Error

• Power cycle the autoloader through the front panel.

•Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control Panel (OCP).

Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.

•If all previous steps fail, contact support.dell.com.

AC	Mail Slot Door Sensor Error	•	Power cycle the autoloader.
		•	Insert a cartridge into the autoloader through the mail slot. Verify the cartridge is sensed and the
			door closes fully.
AD	Mail Slot Solenoid Error		door closes fully.
AD	Mail Slot Solenoid Error
		•	If all previous steps fail, contact support.dell.com.

AE	Servo Initialization Error	•	Remove and inspect the magazines one at a time. Turn the white thumbwheels on each magazine
			and insure that the carriers move freely at least one full rotation in each direction. Re-insert each
			magazine after inspection.
		•	Check the barcode reader setting through either the Remote Management Unit or the Operator
			Control Panel.
		•	If the barcode reader is enabled, verify that all cartridges have valid barcode labels. If cartridges do
			not have valid barcode labels, disable the barcode reader.
		•	Check support.dell.com for PowerVault 124T firmware updates.
		•	Power cycle the autoloader.
		•	Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control
			Panel (OCP).
			Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.
		•	If all previous steps fail, contact support.dell.com.

AF	Error Log Information Event	Used to analyze start of servo/motor error sequence in the Soft Error Log. Error entries immediately
		following indicate nature of specific motor/position error.
		•	No action required.

B0	Rotation Sensor Bad
B1	Rotation Flag Not Found

B2	Rotation Flag Bad

B3	Translation Sensor Bad

B4	Translation Sensor 1 Bad

B5	Translation Sensor 2 Bad

B6	Translation Flag Bad

B7	Rotational Calibration Lost

B8	Translation Calibration Lost
B9	Rotation Lost

BA	Translation Lost

BB	Rotation Position Lost

BC	Translation Position Lost

BD	Picker Dropped Cartridge Error

BE	Picker Missed Cartridge Error

•Power cycle the autoloader.

•Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control Panel (OCP).

Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.

•If all previous steps fail, contact support.dell.com.

•Check for a jammed cartridge in the picker. Remove the cartridge if present.

•Remove and inspect the magazines one at a time. Turn the white thumbwheels on each magazine and insure that the carriers move freely at least one full rotation in each direction.

•Fully insert a cartridge into each magazine slot, then remove. Look for difficulty in extracting the cartridge from each slot.

•Re-insert the magazine after inspection.

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Contents

Dell PowerVault 124T LTO-3 Autoloader Users Guide Configuring the Autoloader Setting the Scsi ID Setting EthernetSetting the IP Address Setting the Subnet MaskSetting an IP Gateway Setting the Time Setting the Snmp ServerSetting the Time Server Barcode Reader Scsi Barcode LengthEnter Setting Magazines Setting SecuritySetting Passwords Getting Lost PasswordsBack to Contents Diagnostic Tests from the Front Panel Setting the SecurityStopping a Diagnostic Test Front Panel Diagnostic TestsRemote Management Unit Diagnostic Tests Diagnostics Using the Remote Management UnitOnline Services Technical AssistanceAutoTech Service Ftp.dell.comAutomated Order-Status Service Technical Support ServiceBefore You Call Installation Overview Installation PreparationAccessories Scsi Bus RequirementsChoosing a Location UL RequirementsBar Code Reader Product OverviewAccessories Unpacking the AutoloaderIdentifying Product Components Back Panel OverviewConnecting the Scsi and Power Cables Scsi cable Scsi terminator Power cableEthernet cable Scsi cable Scsi terminator Installing the Device Drivers Click Update DriverPreparing the Host and Verifying the Connection Tape Drive Device DriverAutoloader Device Driver Enabling LUN Support in Linux Back to Contents Overview Enter Passwords Operators Panel FunctionalityLogout Using Cartridges Insert a Single CartridgeMoving a Single Cartridge Using Magazines and Magazine Blanks Ejecting a Single CartridgeInward Side of a Magazine Outward Side of a Magazine Installing a Magazine Ejecting a MagazineManually Operating the Magazine Viewing PowerVault 124T Autoloader Status Running an InventoryViewing Status Information MagazinesViewing Firmware Version Viewing Element StatusViewing Tape Drive Status Viewing Tape Drive VersionViewing Ethernet Information MAC addressIP address NetworkDefault Username and Password Remote Management Unit OverviewOpening the Remote Management Unit Viewing Status InformationConfiguration Time DisplayFeedback on Pages System Operations OptionsCleaning Tape CompressionBar Code Reader Setting the Magazines Setting the System TimeSetting Network Options From the Configuration menu, click NetworkingSetting Front Panel Security Options To Set Network ConfigurationTo set User Administration To set the Client Authorization ControlError Logs and Diagnostics Viewing Error or History LogsFirmware Library Operations Set to Home Physical Specifications Autoloader Performance SpecificationsAutoloader Environmental Specifications Characteristic Product AloneAutoloader Power Specifications Autoloader Vibration SpecificationsAutoloader Shock Specifications Tape Drive SpecificationsBasic Troubleshooting Problem Probable Cause Suggested ActionBefore Contacting Customer Support Operator Control Panel Error Display Checking for ErrorsAutoloader Error Detail Autoloader LogsAutoloader Logs through OCP Autoloader Logs through RMUMessage Error Types Stack/Global Data Corruption Error TypesSystem Shutdown/Disruption Error Types System Miscellaneous Error TypesTape Drive Error Types Drive/Media Error TypesMiscellaneous Error Types TCP/IP Stack and Task Error TypesLoader Task Error Types Code Update Error TypesScsi Server Task Error Types Servo Elevator Hardware Error Types Picker/Magazine Servo Error TypesServo Picker Hardware Error Types Servo Motor Error Types Magazine Hardware Error TypesSystem Event Types Front Panel Error Types Barcode Error TypesDiagnostic Error Types TapeAlert Logs TapeAlert Logs through OCPTapeAlert Interpretation TapeAlert Logs through RMUPage Page Page Returning the Autoloader for Service To prepare the autoloader for shipmentTo Remove the Autoloader from a Rack Packing the Autoloader

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