Epson DH200 instruction manual Troubleshooting, Error Possible Causes Solutions

Page 102

TROUBLESHOOTING

When a malfunction occurs, it may not be serious and can be corrected easily. The following describes the most common problems and solutions. Please refer to the following before calling Digimerge Technical Support:

Error

Possible Causes

Solutions

 

 

 

• DVR is not receiving

• Cable from power adapter is

• Confirm that all cables are connected correctly

power, or is not

loose or is unplugged

• Confirm that the power adapter is securely

powering up

 

 

connected to the back of the unit

 

 

 

 

 

 

• Cables are connected, but DVR

• Confirm that the unit is powered on (LED

 

unit is not receiving sufficient

indicators on the front should be ON)

 

power

• If the unit is connected through a power bar or

 

 

 

 

surge protector, try bypassing the bar and

 

 

connecting the power directly to the wall outlet

 

 

• Confirm that there is power at the outlet:

 

 

• Connecting the power cable to another outlet

 

 

• Test the outlet with another plugged device

 

 

(such as an electric calculator or phone

 

 

charger)

 

 

 

• Remote control is

• Batteries in the remote control

• Install a fresh CR2025 battery in the remote

not detected by the

are drained

control

system

 

 

• There are no batteries in the

 

 

 

 

remote control

 

 

 

 

• Hard drive is not

• Hard drive cables are loose or

• Remove the housing and check that hard drive

detected by the

not properly connected

cables are firmly connected

system

• Hard drive has not been

• From the Main Menu, select

 

 

initialized (formatted) by the

System>Disk>Format and select Internal and then

 

system

click Start. ATTENTION: Formatting erases all

 

 

video data on the hard drive

 

 

 

 

• There is no hard drive in the

• Open the housing and install a 3.5" SATA hard

 

system

drive

 

 

 

Hard drive is full (0%)

• Repeat Record is not enabled

• From the Main Menu, select

and the unit is no

 

System>Disk>Overwrite and select ON. This

longer recording

 

enables the system to continuously record by

 

 

overwriting data once the hard drive is full

 

 

 

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Contents Digimerge Touch Copyright 2009 Digimerge Technology IncExpose this Unit to Rain or Moisture Installation Important SafeguardsService General PrecautionsFCC Class a Notice Features Table of Contents Backup Appendix a System Specifications Appendix C Setting Up Ddns Service Getting Started System comes with the following componentsBasic Setup Front Panel Front Panel cont’d Rear Panel Remote Control Navigation/MenuMouse Control Mouse TipsTouch Panel Tips and Tricks Using the System Quick SetupUsing Quick Setup Password Using Quick Setup cont’dEnabling/Disabling Quick Setup On-Screen Display System shows the following for all display viewsRemote. The Virtual Remote gives you quick access to Using the Virtual RemoteRight-click anywhere on the screen to open the Virtual Many of the system’s features using only a USB mouseUsing the Virtual Keyboard PlaybackSetting the Time Time menuMulti-Screen Display Repositioning ChannelsSequential Setup Auto Sequence ZoomRecording Continuous RecordingEvent Recording Motion Motion assigned to channel 4 4CH model shownRecording Audio AlarmSchedule Recording Video LossView recorded video on the system through playback mode PlaybackSearch Time Search menuUsing the Main Menu System Main MenuDisplay Sequential SetupConfigure Sequential Setup Auto Sequence settings Press Enter to save your changes and exitCamera MotionAlarm RecordSchedule Under Alarm SETUP, configure the followingWith a mode selected, configure the following Set four recording modes in a daily or weekly scheduleStopping Scheduled Recording Overnight RecordingNetwork menu IP setup NetworkConfigure Digimerge Ddns settings Configure additional network settingsTo configure bandwidth settings Only the Admin can configure user authorities on the system Configure System settingsPassword is set to OFF SystemPress CANCEL/ESC to close windows USB flash drive only DiskUpdateinfo Backup USB Flash DriveExternal USB HDD USB CD/DVD-RWSystem will prompt, Status no File Time Search and Backup Backup menuViewing Backup Video Backup video player fileUsing MCD Player McdPlayer main window image simulatedDVR Netview System RequirementsInstalling DVR Netview To install DVR NetViewUsing DVR Netview DVR NetView main screenDeleting a DVR Adding a DVREditing a DVR To delete a DVR Select a DVR from the list frameDVR NetView Main Screen DVR NetView main screenDVR NetView Setup Under the Sound tab, configure the followingClick Apply and then click OK to close the Setup menu Live Mode DVR IndicatorsChanging Channels Camera IndicatorsDisplay Views Onscreen DisplayClick anywhere on DVR NetView to close the sub-menu Sub-MenuRight-click the DVR to view the sub-menu Health Clearing Health StatusHealth Report Health Report Color Codes PTZ PTZ controlRecording Remote RecordingPlayback mode default PlaybackRemote Playback Playback ControlsControl playback with the following buttons Remote Download Download windowLocal Playback File Naming ConventionsPlaying Backup Files Open Playback Mode and click SearchVirtual DVR Creating a Virtual DVRVirtual DVR Properties Editing a Virtual DVRDeleting a Virtual DVR To delete a Virtual DVR Select a DVR from the list frameConfiguring a Virtual DVR Virtual DVR IndicatorDrag the camera back to the DVR icon in the DVR Indicator Deleting Cameras from a Virtual DVRRemote Setup Remote Setup menuSequential Setup Auto Sequence Display optionsTo configure Camera options To configure Motion optionsCameramotion To configure continuous recording options Record optionsMotion Select ON/OFF Networkemail DhcpDdnssystem Ddns optionsTimecontrol Appendix a System Specifications DVR16 x 1.0Vp-p, CVBS, 75ohms, BNC Dimensions DVR cont’dWhat Do I Need? Appendix B Setting UP Remote ViewingNetwork Setup / Remote Access Overview Not IncludedHow Do I Find My IP and MAC addresses? Finding Your External IP AddressHow Do I Enable Port Forwarding? 7000Appendix C Setting UP Ddns Service Create a Ddns accountUsername Domain name Password How Do I Enable Ddns On My System? Appendix D Connecting PTZ Cameras Connecting a PTZ camera not includedUsing a PTZ Camera Button Compatible PTZ Cameras Appendix E Connecting Additional External Monitors Appendix F Connecting Motion / Alarm Devices Appendix G Full Connectivity Diagram Remove the hard drive from the housing Appendix H Replacing the Hard DriveRemoving the Hard Drive Replacing the Hard Drive Place the HDD on the rubber mounting feetFormatting the Hard Drive HDD formatAppendix I Using LISTEN-IN Audio Line OUT / Amplified SpeakersAppendix J Converting Video Files to AVI AVI ConverterPlaying AVI Files File playback in Windows Media Player image simulatedAppendix M Remote Viewing Using Internet Explorer Using Live Viewer Appendix N DVR Properties and LOG Files DVR PropertiesCMS Log List DVR Log List Advanced SearchTroubleshooting Error Possible Causes SolutionsTroubleshooting cont’d Limited Warranty Canada Need HELP?
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