Runco PL-43DHD, PL-50DHD manual Maintenance and Troubleshooting, Troubleshooting Tips

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5. Maintenance and Troubleshooting

Table 5-1provides some general guidelines for troubleshooting problems you may encounter with the PlasmaWall. If you encounter an issue not described here, please contact your Runco dealer or Runco Technical Support.

Table 5-1. Troubleshooting Chart

Symptom

Possible Cause(s)

Solution

5.1

Troubleshooting Tips

The display does not turn on after initial installation.

•The PlasmaWall is not plugged in or the AC outlet is not active.

•The DHD Controller is not plugged in or the AC outlet is not active.

•The remote control batteries have run out.

•The serial connection from the DHD Controller to the PlasmaWall is incorrect.

•Ensure that the PlasmaWall is plugged in and that the AC outlet is active.

•Ensure that the DHD Controller is plugged in and that the AC outlet is active.

•Replace the batteries.

•Ensure that the RS-232 output from the DHD Controller is properly connected to the RS-232C input on the PlasmaWall (see Figure 3-3).

The PlasmaWall and DHD Controller are both on, but there is no picture and on-screen menus do not appear.

•Faulty or incorrect video connection between the DHD Controller and the PlasmaWall.

•Incorrect input source selection.

•Display Device input source is set to RGB, DHD Controller input is set to DVI 1 or DVI 2 and DVI source is HDCP-encrypted.

•Ensure that the DVI and/or RGBHV outputs from the DHD Controller are properly connected to the video inputs on the PlasmaWall (see Figure 3-3).

•Choose the correct input

source on the display (refer to Selecting the Input Source on page 30).

•Set the Display Device input source to DVI/HDMI or use a different input on the DHD Controller for the encrypted source material.

The display is on and menus	•	Incorrect source selection.	• Select the correct source.
appear, but there is no	•	Source component is not	• Turn on the source
picture.		turned on.	component.
	•	Source component is	• Check connections from
		connected incorrectly or	source component to DHD
		not at all.	Controller.

Runco PL-43DHD and PL-50DHD Owner’s Operating Manual

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Contents PL-43DHD PL-50DHD Page For Plasma Displays Three Year Limited WarrantyRIGHTS, Limits and Exclusions Runco INTERNATIONAL, INC DOC Compliance Notice Safety PrecautionsTable of Contents Specifications Maintenance and TroubleshootingAppendix A. PlasmaWall Service Remote Control OperationList of Figures Page About This Manual IntroductionCertain features Using This ManualSignificance. They also provide supplemental information Degrade performance or cause a malfunctionKey Features and Benefits Description, Features and BenefitsOptional Accessories Controls and Indicators Controls and FunctionsPlasmaWall at a Glance PlasmaWall Connectors External Speaker Output Right Main Power SwitchCombination IN/OUT Digital RGB Input 2 DVI-DDHD Controller Front Panel Power ButtonRunco Icon IR SensorLeft Button UP ButtonEnter Button Down ButtonComponent Video RCA connectors HD1 / HD2 Analog BNC connectorsDHD Controller Rear Panel DVI OUTComposite Video Input RS-232 Control PortMain AC Fuse DHD Controller Remote Control DHD Controller Remote ControlEnter IR Output IndicatorLight MenuSVC CinemaISF DAY CustRemote Control InstallationOther surfaces Quick Setup Installation specialistStep Procedure For Details, refer to Considerations InstallationHigh-Altitude Operation Mounting the PlasmaWallVentilation Ambient LightInstallation Connections to the PlasmaWall and DHD Controller Connecting PlasmaWall to the DHD ControllerRS-232 Connection from the DHD Controller to the PlasmaWall Connecting Source Components to the DHDDVI Connections See Figure DTV or Progressive Component YPbPr Source Analog Computer RGB Connections See Figure Refer to Computer/Video Signal Compatibility on page 58 forTo work Some Macintosh computers may require a Macintosh videoComposite, S-Video and Component Video Connections Composite/S-Video/Component Video Connections See FigureConnection RS-232 Controller11. Installing the Cable Ties Operation Turning on the PowerYou must enter a passcode to access the Service menu Selecting the Input Source Setting the PC Display PropertiesOperation Using the On-Screen Menus Service ISF PresetsInput Source Aspect RatioInput Source Main MenuAspect Ratio HD Pass Thru 1 HD Pass ThruRemote Aspect Ratio Control Description Key Aspect Ratio SettingsPicture Brightness Contrast Color Tint Sharpness PictureTypical Gray Bar Pattern for Adjusting Contrast Gray Yellow Cyan Green Magenta Red Blue Resolution Input PositionInput Position Left/Right Up/Down Width Height Overscan ISF Presets ISF Night ISF Day Custom Save Factory Default ISF PresetsInformation Serial Number Hardware Firmware 0002.001B Date Mar 24You must enter a passcode to access the Calibration menu Gain/Offset Refer to ISF Night Display Color, aboveCalibration Should be used by ISF-certified technicians only ServiceButton takes you from top to bottom in the left column, then Input Names Restore Composite Video Component SDMirror Mode HD/RGB 1 and HD/RGB 2 Color Space Select Auto, RGB or YUV Operation Maintenance and Troubleshooting Troubleshooting TipsSymptom Possible Causes Solution Computer/Video Signal Command Value Description Min/max Stored? Power On/Off CommandsSerial Communications Aspect Ratio Commands Image Preset Commands Output Shift Commands Value Description Min/max Stored? Input Position CommandsBkgnd Page PlasmaWall Specifications SpecificationsSpecifications are subject to change without notice PL-43DHD 380 W PL-50DHD 480 WDHD Controller Specifications PlasmaWall Model PL-43DHD Dimensions PlasmaWall DimensionsPlasmaWall Model PL-50DHD Dimensions Resolution Remarks Support Computer/Video Signal CompatibilityInput Refresh Rate Display Quality Refer to Notes Vert Horiz75.1 68.5 Overview Figure A-1. PlasmaWall Service Remote ControlAspect Ratio PowerInfo SET ButtonMpeg Filter Video NR Noise ReductionPage Page Runco CL-810 Owner’s Operating Manual