Dish Network Solo 111 manual Reference, Troubleshooting Tables

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Chapter 5

Reference

TROUBLESHOOTING TABLES

Use these tables if you have problems using the system before calling the Customer Service Center. Many problems arise from misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one. To solve a particular problem, do the following:

1.Review the section in this Guide that relates to the problem.

2.If you cannot find a solution, then find the section in the following tables that relates to the problem.

Read the What’s Happening column until you find the problem.

Read the information in the Possible Reason column.

Try each of the suggested solutions in the What to Do column.

3.For more information, call the Customer Service Center at 1-800-333-DISH (3474).

Note: Before calling the Service Center, have ready the date of purchase and either your customer account number, the receiver conditional access number, or the receiver model number. Display the Important System Information menu to find these numbers (See Ordering your Programming on page 2). Also, write down any error messages that the receiver displays on the television screen.

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Contents Contents Contents Important Safety Instructions Safety Overview Welcome to Dish NetworktmQuick Start Guide If YOU Need More AssistanceSatellite Signal Quality Finding Programs To WatchAbout Satellite Television Solar Interference Receiver Front Panel Parts of the SystemReceiver Back Panel Parts of the SystemRemote Control Remote ControlPress the Power button to turn the receiver on or OFF Select Save Left Arrow Menus MenusMain Menu Favorites Lists Menu Timers Menu Browse Banner Browse BannerChapter Changing Channels Using the MenusUsing the System Using the Menus Using the Program Guide Program Guide Using the Program GuideUsing the Browse Banner Using the Program BannerUsing the Browse Banner At the confirmation menu Ordering PAY PER View ProgramsUsing Themes Using ThemesUsing Search Chapter Using Favorites Lists Using Favorites ListsMaking a Favorites List Active Using Timers Using TimersEvent Timer Frequencies Select the Create option to save the event timer Overlapping Event Timers Editing AN Event Timer Deleting AN Event Timer Number PAD buttons Setting Up the Receiver to Control the VCRUsing Locks Using Locks Creating or Changing Rating Content Code Locks Creating or Changing Channel Locks Unlocking the Receiver To unlock pay per view programs To hide adult channels Opening a Locked ITEM, or Opening the Locks Menu Using Caller ID Using Caller ID Resetting the Receiver to Factory Settings Restarting the ReceiverChanging Program Languages Testing the Phone Connection Testing the Phone ConnectionSetting UP the Receiver for Channel 3 or Installation Instructions Finding the Satellites ChapterInstalling a Dish 500 Antenna No YES Mounting the DishInstalling a Dish 500 Antenna Attach the Lnbf to the Y-bracket using the two Lnbf screws Installing a Dish 500 Antenna Chapter Installing a Dish 500 Antenna Installing a Multiple Dish DishPro System Installing a Dish 500 Antenna Dish 500, One DishPro Twin LNBF, Two DishPro Receivers DishPro Wiring DiagramsDish 500, One DishPro Quad LNBF, Four DishPro Receivers DishPro Wiring DiagramsChapter For four Chapter DishPro Wiring Diagrams Chapter Running Coaxial Cable Connecting the Receiver to a Phone Line Connecting the Receiver to a Phone Line Chapter Reference Troubleshooting TablesReference Troubleshooting Tables Dishpro Twin Lnbf What Is Possible Reason What to Do Happening Hearing a Program Using the Menus Changing Channels Buying a PAY PER View Program Using Event Timers Device Codes VCR CodesSBR Index Index Index Index Appendix a Appendix a Appendix a Appendix a What the Warranty Does Not Cover What the Warranty CoversIf You Need Assistance Legal LimitationsAccessory Warranty Advance Exchange ProgramPost Receipt Exchange Program Residential Customer Agreement Residential Customer Agreement Billing Policies and Payments for Services Cancellation of Service Leased Equipment Limitation of OUR Liability Telephone Communication Staying LegalRadio Interference FCC ComplianceAppendix B