Dish Network Solo 111 manual Reference

Chapter 5

Reference

ON-SCREEN MESSAGES

This table describes some on-screen messages in the order of their message numbers. Find the message number in the upper right corner of the message displayed on your TV screen, and then find the matching number in this table.

Message Number	Possible Reason	What to Do
	• There may be a problem with the	• Check the coaxial cables and their connections to and from the
001	multi-dish switch.	multi-dish switch. Make sure that all required cables are in
		place, and check that all cable connections are tight and dry (for
		outdoor cables). If this does not work, call the Customer Service
		Center for help.
	• Heavy rain, snow, or cloud cover	• Note the local weather conditions. Remove any snow or other
	may be interfering with	debris which may have collected on the satellite dish.
	transmission of the satellite	Make sure that the satellite dish has a clear line of sight to the
	signal, or there may be other	satellite. Check whether branches or leaves have grown into the
002	interference.	line of sight.
		• Make sure that the satellite dish is aimed at the satellite. Check
		the strength of the signal using the Point Dish/Signal menu.
		Consult your installer to re-aim the dish, if necessary, to obtain
		the strongest possible signal.
	• The wrong type of coaxial cable	• Make sure the system uses RG6 coaxial cable; if not, call your
	may be used in the system, or the	dealer or installer.
	cable run length may be too long.	• Check the dish-to-receiver cable run length; if it is over 100 feet,
	Or, there may be a problem with
003, 004	the multi-dish switch.	call your dealer or installer.
		• Check the coaxial cables and their connections to and from the
		multi-dish switch. Make sure that all required cables are in
		place, and check that all cable connections are tight and dry (for
		outdoor cables).
		• If this does not work, do the Check Switch test.
	• The receiver may not yet have	• If you have authorized the receiver, wait a few minutes to see if
	been authorized. The satellite	the message is removed. Make sure that all required cables are
	dish may have moved so that it is	in place, and check that all cable connections are tight and dry
	no longer picking up the satellite	(for outdoor cables).
	signal. The cable connections	• Make sure that the satellite dish has a clear line of sight to the
	may have loosened or have
005	moisture inside. There may be an	satellite. Check whether branches or leaves have grown into the
		line of sight.
	interruption of the satellite
	signal.	• Check that the Signal Strength bar in the Point Dish/
		Signal menu is green and displays the word Locked. If not,
		contact your installer to re-aim the satellite dish. If you have not
		authorized the receiver, call the Customer Service Center for
		help.
	• The receiver may not be	• You must connect the receiver to an active telephone connection
	connected to an active telephone	at all times. If you install two or more receivers, you must
006	line.	connect each receiver to an active telephone connection at all
		times.
	• The credit limit may have been	• Review your pay per view purchases to check the credit limit.
	suspended.
008	• Maybe the receiver is connected	• Install a DSL filter between the receiver and the telephone wall
	to a DSL (Digital Subscriber	jack. You can obtain the filter from your DSL provider.
	Line) phone line.
	• Viewers in specific areas are	• Remember that the program providers specify which programs
	prohibited from watching certain	are “blacked out” for which viewers, not DISH Network™.
	programs.
011, 012	For example, viewers who live
	close to a particular football
	stadium may be prohibited from
	watching football games that are
	played in that stadium.

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