Dish Network Solo 111 manual What Is Possible Reason What to Do Happening

		Troubleshooting Tables
What’s Happening	What’s Wrong	What You Can Do
When you run Check Switch, you do not	• You may have DishPro Adapter	• Remove the DishPro Adapter; this
see "Twin" identified as a Device or LNB,	installed on a DishPro receiver.	device is only for non-DishPro
but odd transponders are detected only on		receivers. Rerun check switch.
one satellite.	• May have a non-DishPro switch or LNB	• Remove any non-DishPro switches/
	in the system	LNBs from the system. All LNBs and
		switches must be DishPro. Rerun check
		switch.
When you run Check Switch, you see	• The DishPro Twin LNBF is connected	• If the check switch summary screen
"Twin" identified as the Device/LNB but	but the dish may not be pointed to	shows "119 W" on Dish Input 2, you
you only have signal confirmed from one	receive signal from both 110 and 119	need to point you dish 9 degrees to the
satellite.	satellites.	east and repeak your dish. Rerun check
		switch.
		• If the check switch summary screen
		shows "110 W" on Dish Input 1, you
		need to point you dish 9 degrees to the
		west and repeak your dish. Rerun check
		switch.
		• Make sure the skew setting is correct for
		a Dish 500 installation at your zip code.
		Rerun check switch.
When you run Check Switch, you see	• Cables may not be rated for 2150 MHz.	• Make sure cable is rated for 2150 MHz
"Twin" identified as a Device or LNB, but		and all accessory devices are
only odd transponders are detected.		compatible. Rerun check switch.
Getting receiver messages that signal is lost	• Check the weather conditions to see if	• Wait for weather to clear up and restore
or being acquired	heavy rain or snow could be temporarily	signal.
	block the signal.
	• Check for any obstructions in way of the	• Clear obstructions from the signal path.
	dish like new growth on trees

*Compatible accessory devices must pass 2150 MHz signals, 22 KHz signals both directions (per DiSEqC 2.0 specifications), and pass DC power.

USING THE REMOTE CONTROL

What Is		Possible Reason	What to Do
Happening
You cannot find the	•	N/A	• Use the receiver front panel Control Buttons to control the
remote control.			receiver until you find the remote. If the remote control is
			permanently lost or too damaged to use, call the Service Center
			to order a replacement.
When you press a button	• The remote control may be		• If the batteries are missing or dead, insert fresh AAA-size
on the remote control, the		missing batteries, the batteries	batteries.
receiver does not do what		may be incorrectly placed in the	• If the remote has fresh batteries, check whether they are placed
you expect.		remote, or the batteries may be
		weak or dead.	according to the label diagram. If not, remove them and place
			correctly.
	• The remote control address may		• If you are using a DISH Netwrok 4-service database remote
		be incorrect.	control unlike the remote control which came with your
			receiver, open the Important System Information screen
			and press the RECORD button on your remote control.
When you press the	•	Other lights are too bright.	• Try other remote control buttons to see if the receiver is
remote control Power			responding.
button to turn the receiver	• Remote control not operating		• Replace the remote batteries with fresh ones.
ON, the receiver front
panel Power light does		properly or the batteries are weak
		or dead.
not light up.
	• The receiver power cord not		• Check that the receiver power cord is not damaged, and that the
		plugged into a power outlet, or	plug is inserted correctly into the outlet.
		there may be a problem with the
		power.

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