Dish Network Solo 111 manual Residential Customer Agreement

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Appendix B

Residential Customer Agreement

Effective as of September 1, 2001 until replaced.

THIS DOCUMENT DESCRIBES THE TERMS AND CONDITIONS UNDER

WHICH DISH NETWORK WILL PROVIDE ITS SERVICE TO YOU. IF YOU

DO NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE NOTIFY US

IMMEDIATELY AND WE WILL CANCEL YOUR SERVICE. IF YOU ARE A

NEW DISH NETWORK CUSTOMER, YOUR ACTIVATION OF A DISH

NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES

SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND ITS

TERMS AND CONDITIONS WILL BE LEGALLY BINDING UPON YOU.

IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER, YOUR

CONTINUED RECEIPT OF DISH NETWORK SERVICES FOLLOWING

RECEIPT OR PUBLICATION BY DISH NETWORK ON ITS WEB SITE OF

THIS AGREEMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF ITS

TERMS AND CONDITIONS, AND, ACCORDINGLY, THEY WILL BE

LEGALLY BINDING ON YOU.

Thank you for choosing DISH Network for your television service provider.

DISH Network is happy to answer any questions you may have and to provide you with technical and other customer support through the following toll-free number and email address:

1-800-333-DISH

feedback@echostar.com

or you may write to:

DISH Network

Customer Service Center

P.O. Box 33577

Northglenn, CO 80233

and, for general knowledge, try our website at www.dishnetwork.com.

"DISH Network" is a trademark of EchoStar Satellite Corporation.

1.THE DISH NETWORK SERVICE

A.Services Defined. DISH Network offers a wide variety of video and audio programming and other services and we are constantly striving to add new services to our lineup. For purposes of this Agreement the term "Services" shall mean the programming available on DISH Network (whether subscription based or pay per view based) and any other services that we may provide to consumers either now or in the future. For purposes of this Agreement the terms "You" or "Your" refer to you, the DISH Network subscriber.

B.Programming Changes. Except as otherwise set forth in this Agreement, you may change your programming selection at any time by notifying us. A fee may apply to such changes (Change of Service Fee). In addition, you may be charged a fee (Service Access Fee) if you fail to subscribe to one of DISH Network’s basic programming packages which include America’s Top 50, America’s Top 100/CD, America’s Top 150, DISH Latino or DISH Latino Dos.

C.Programming Availability. Certain Services transmitted by us, including but not limited to some subscription Services, sporting events and broadcast network Services, may be blacked out in your area of reception. If you circumvent or attempt to circumvent any of these blackouts, you may be subject to legal action. You must be at least 18 years of age, or the applicable age of majority where you reside, in order to receive adult- oriented programming services.

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Contents Contents Contents Important Safety Instructions Safety Welcome to Dish Networktm OverviewIf YOU Need More Assistance Quick Start GuideAbout Satellite Television Satellite Signal QualityFinding Programs To Watch Solar Interference Parts of the System Receiver Front PanelParts of the System Receiver Back PanelRemote Control Remote ControlPress the Power button to turn the receiver on or OFF Select Save Left Arrow Menus MenusMain Menu Favorites Lists Menu Timers Menu Browse Banner Browse BannerChapter Using the Menus Changing ChannelsUsing the System Using the Menus Using the Program Guide Using the Program Guide Program GuideUsing the Program Banner Using the Browse BannerUsing the Browse Banner Ordering PAY PER View Programs At the confirmation menuUsing Search Using ThemesUsing Themes Chapter Using Favorites Lists Using Favorites ListsMaking a Favorites List Active Using Timers Using TimersEvent Timer Frequencies Select the Create option to save the event timer Overlapping Event Timers Editing AN Event Timer Deleting AN Event Timer Setting Up the Receiver to Control the VCR Number PAD buttonsUsing Locks Using Locks Creating or Changing Rating Content Code Locks Creating or Changing Channel Locks Unlocking the Receiver To unlock pay per view programs To hide adult channels Opening a Locked ITEM, or Opening the Locks Menu Using Caller ID Using Caller ID Changing Program Languages Resetting the Receiver to Factory SettingsRestarting the Receiver Testing the Phone Connection Testing the Phone ConnectionSetting UP the Receiver for Channel 3 or Installation Instructions Chapter Finding the SatellitesInstalling a Dish 500 Antenna Mounting the Dish No YESInstalling a Dish 500 Antenna Attach the Lnbf to the Y-bracket using the two Lnbf screws Installing a Dish 500 Antenna Chapter Installing a Dish 500 Antenna Installing a Multiple Dish DishPro System Installing a Dish 500 Antenna DishPro Wiring Diagrams Dish 500, One DishPro Twin LNBF, Two DishPro ReceiversDishPro Wiring Diagrams Dish 500, One DishPro Quad LNBF, Four DishPro ReceiversChapter For four Chapter DishPro Wiring Diagrams Chapter Running Coaxial Cable Connecting the Receiver to a Phone Line Connecting the Receiver to a Phone Line Chapter Troubleshooting Tables ReferenceReference Troubleshooting Tables Dishpro Twin Lnbf What Is Possible Reason What to Do Happening Hearing a Program Using the Menus Changing Channels Buying a PAY PER View Program Using Event Timers VCR Codes Device CodesSBR Index Index Index Index Appendix a Appendix a Appendix a Appendix a What the Warranty Covers What the Warranty Does Not CoverLegal Limitations If You Need AssistancePost Receipt Exchange Program Accessory WarrantyAdvance Exchange Program Residential Customer Agreement Residential Customer Agreement Billing Policies and Payments for Services Cancellation of Service Leased Equipment Limitation of OUR Liability Staying Legal Telephone CommunicationFCC Compliance Radio InterferenceAppendix B
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