Dish Network Solo 111 manual Troubleshooting Tables

		Troubleshooting Tables
Message Number	Possible Reason	What to Do
	• You may have tried to tune to a	• You must buy a channel before you can tune to a program on
013, 014	program on a channel which you	that channel. Call the Customer Service Center to buy the
	have not bought.	channel, or if you believe this message was displayed by
		mistake.
	• You may have just plugged in the	• Wait a few minutes to see if the message is removed. Make sure
	receiver, and it is acquiring the	that all required cables are in place, and check that all cable
	satellite signal. Or, the receiver	connections are tight and dry (for outdoor cables).
	may have temporarily lost the	Make sure that the satellite dish has a clear line of sight to the
015	signal.	satellite. Check whether branches or leaves have grown into the
		line of sight.
		• Check that the Signal Strength bar in the Point Dish/
		Signal menu is green and displays the word Locked. If not,
		contact your installer to re-aim the satellite dish.
	• The receiver may not be	• You must connect the receiver to an active telephone connection
	connected to an active telephone	at all times. If you install two or more receivers, you must
	line.	connect each receiver to an active telephone connection at all
018		times.
	• The credit limit may have been	• Review your pay per view purchases to check the credit limit.
	exceeded.	Call the Customer Service Center for help checking the credit
		limit, and/or to get authorization to make a purchase.
	• The receiver may not yet have	• If you have authorized the receiver, wait a few minutes to see if
	been authorized. The satellite	the message is removed. Make sure that all required cables are
	dish may have moved so that it is	in place, and check that all cable connections are tight and dry
	no longer picking up the satellite	(for outdoor cables).
	signal. The cable connections	• Make sure that the satellite dish has a clear line of sight to the
	may have loosened or have
022	moisture inside. There may be an	satellite. Check whether branches or leaves have grown into the
		line of sight.
	interruption of the satellite
	signal.	• Check that the Signal Strength bar in the Point Dish/
		Signal menu is green and displays the word Locked. If not,
		contact your installer to re-aim the satellite dish. If you have not
		authorized the receiver, call the Customer Service Center for
		help.
	• The receiver may have	• Wait a few minutes to see if the message is removed. Make sure
	temporarily lost the satellite	that all required cables are in place, and check that all cable
	signal.	connections are tight and dry (for outdoor cables).
		Make sure that the satellite dish has a clear line of sight to the
026		satellite. Check whether branches or leaves have grown into the
		line of sight.
		• Check that the Signal Strength bar in the Point Dish/
		Signal menu is green and displays the word Locked. If not,
		contact your installer to re-aim the satellite dish.
	• The receiver may need to get new	• Turn the receiver off. Doing this allows the receiver to
028	software before you can use it to	“download” new software via the satellite signal. The download
	order pay per view programs.	may take several minutes; do not disturb or unplug the receiver
		during this time. When the download is done, you will be able
		to use it to order pay per view programs.
	• You may have tried to set a VCR	• You must set up the receiver to control the VCR before you can
032	Event Timer without having set	set a VCR Event Timer. See the Using the System for
	up the receiver to control the	instructions.
	VCR.
059	• You may have tried to close an	• If your setup includes a multi-dish switch, you must do
	installation menu without having	the Check Switch test.
	done the Check Switch test.
	• You may have aimed the satellite	• Make sure that you have selected the option for the right satellite
060	dish at one satellite, but selected	on the Point Dish/Signal menu.
	the option for another satellite on	• Make sure that the cable(s) for the satellite you have selected are
	the Point Dish/Signal menu.
		connected to the LNBF that receives signals from that satellite.
		Re-aim the satellite dish at the right satellite.

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