Dish Network Solo 111 manual Hearing a Program

Chapter 5

Reference

HEARING A PROGRAM

What Is	Possible Reason	What to Do
Happening
The receiver front panel	• You may have muted the sound,	• Check the volume level on the TV or audio device. Turn off the
Power light is on and	or set the volume so low that you	mute or turn up the volume, as required.
there is a good picture on	cannot hear it.
the TV set, but you do not
hear any sound.
You hear a foreign	• You may have set the receiver to	• Use the Alternate Audio Language menu to select the
language with a program.	an alternate audio language.	language that you prefer.

WATCHING A PROGRAM

What Is	Possible Reason	What to Do
Happening
The receiver front panel	• The TV set may not be working	• Make sure that the TV set is plugged into an electrical outlet.
Power light is on, but the	properly.	Make sure the outlet has electrical power. Make sure that the TV
TV image:		is turned on.
is black (no picture),	• If the TV and the receiver are	• Make sure that the TV is tuned to channel 3 or 4 (whichever
is frozen,	working properly, there may be	works best in your area) and that the receiver modulator setting
has breakups,	interference with the satellite	is set to the same channel as the TV.
has “snow,” or	signal. The TV may be wired to	Make sure that the TV brightness and contrast are adjusted
shows small squares of	the wrong input.	correctly.
various colors.		• Make sure that the TV is connected properly to the receiver.
		Make sure that the TV’s text mode and closed captioned
		features are turned off.
		• Check that the system has been installed correctly. Make sure
		that all required coaxial cables are in place, and check that all
		cable connectors are tight and dry (for outdoor cables).
		Make sure that the satellite dish has a clear line of sight to the
		satellite. Check whether branches or leaves have grown into the
		line of sight.
		• Make sure that the satellite dish is aimed at the satellite. Check
		the strength of the signal using the Point Dish and Signal
		Strength menu. Consult your installer to re-aim the dish, if
		necessary, to obtain the maximum possible signal strength.
		Note the local weather conditions. Heavy rain, snow, or cloud
		cover may be interfering with transmission of the satellite
		signal. Remove any snow or other debris which may have
		collected on the satellite dish.
The receiver front panel	• The TV set may not be working	• Make sure that the TV brightness and contrast are adjusted
Power light is on, and	properly.	correctly, and that the TV is working properly.
there is a picture on the	• There may be a strong local	• Make sure that the TV is connected properly to the receiver.
TV screen, but the picture:
has sparkles or is grainy,	broadcast on the same channel,	Check other nearby electrical devices as possible sources of
	or a channel adjacent to the one	interference. Check that all required coaxial cables are in place.
has a herringbone pattern,	to which the TV is tuned.	Check for moisture or water leaking into all connections. Dry
lacks color or vertical	There may be interference from	them out if needed, then seal them with coaxial cable sealant.
hold, or wobbles, or	other nearby electrical devices	Check the dish-to-receiver cable run length; if it is over 200 feet,
looks “washed out” or	(such as cellular telephones,	call your dealer or installer.
fuzzy.	computers, microwave ovens,
	radios, stereos, or TVs).
A “black box” fills almost	• You may have turned on the	• Using the TV remote control and/or menus displayed by the TV
all of the TV screen.	Closed Captioned feature on the	(not the receiver remote control or the menus displayed by the
	TV, and put that feature into Text	receiver), turn off the closed captioned feature.
	mode.

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