| Messaging process flows | 76 |
| Process flow: Sending a message to a BlackBerry device | 76 |
| Process flow: Sending a message from a BlackBerry device | 77 |
| Process flow: Sending a message that contains an attachment from a BlackBerry device | 78 |
| Process flow: Searching an organization's address book from a BlackBerry device | 79 |
| Instant messaging process flows | 80 |
| Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office Live |
|
| Communications Server 2005 (Microsoft Office Communicator) | 80 |
| Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office |
|
| Communications Server 2007 | 81 |
| Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office |
|
| Communications Server 2007 R2 or Microsoft Lync Server 2010 | 83 |
| Process flow: Starting an instant messaging session using the BlackBerry Client for IBM Sametime | 84 |
| Process flow: Starting an instant messaging session using the BlackBerry Client for Novell GroupWise Messenger | 85 |
| Process flow: Sending a file to a contact using the BlackBerry Client for IBM Sametime | 87 |
| Message attachment process flows | 88 |
| Process flow: Viewing a message attachment | 88 |
| Process flow: Viewing an attachment using a link | 89 |
| Organizer data process flows | 91 |
| Process flow: Synchronizing organizer data for the first time on a BlackBerry device | 91 |
| Process flow: Synchronizing subsequent changes to organizer data | 92 |
| Process flow: Adding a contact picture on a BlackBerry device | 93 |
| Mobile data process flows | 94 |
| Process flow: Requesting BlackBerry Browser content on a BlackBerry device | 94 |
| Process flow: Requesting BlackBerry Browser content while access control is turned on for the BlackBerry MDS |
|
| Connection Service | 96 |
| Process flow: Requesting BlackBerry Browser content with | 97 |
| Process flow: Pushing application content to a BlackBerry device | 98 |
| Process flow: Installing a BlackBerry Java Application on a BlackBerry device over the wireless network | 99 |
| BlackBerry device management process flows | 101 |
| Process flow: Activating a BlackBerry device over the wireless network | 101 |
| Process flow: Resending an IT policy to a BlackBerry device manually | 102 |
| Process flow: Authenticating data on a BlackBerry device without connecting to the BlackBerry Infrastructure | 102 |
10 | Glossary | 103 |
11 | Provide feedback | 107 |
12 | Legal notice | 108 |