Troubleshooting

RCU_1010_RF_IB_RevA.qxd 9/24/03 10:31 AM Page 33

PROBLEM

The touchscreen does not show anything when you touch it or when you press the SETUP or BACKLIGHT keys.

SOLUTION

•Replace the batteries with four new AAA alkaline batteries.

•Check to make sure the batteries are properly installed.

The remote does not operate your audio	• Try all code programming procedures
or video components.	with all the codes from the appropriate
	part of the Code Lists.
	• Make sure the remote is in the correct mode
	for the component you are attempting to
	control (TV, VCR, DVD, etc.). (Note: Use
	the VCR Mode to operate a PVR/DVR.)
	• Make sure the remote is pointed at the
	component being operated.

You have problems programming a TV/VCR	• Try the VCR or DVD code for your brand.
or TV/DVD combination unit.	Some combination units, however, may
	require both a TV and a VCR or DVD code
	for full operation. To do this, program the TV
	code under the TV key and the VCR or DVD
	under the VCR or DVD key.

Your VCR is not recording.

•As a safety feature on your remote, you must press the LCD RECORD key twice.

You have trouble changing the channels on your TV.

•If your original remote requires the ENTER key to be pressed after a channel is selected, press the LCD ENTER key on the RCU1010RF

to select the channel.

The LCD SELECT key is not responding.

•Try using the LCD MENU, GUIDE, or ENTER key to make the selection.

The LCD EXIT key does not respond during		• Press and release the SETUP key repeatedly
the MACRO or LEARN process.		until the Exit Setup Screen appears. Press the
		LCD OK key.

The IR Learning or SmartMacro processes		• Replace batteries in the RCU1010RF and the
cannot be completed successfully.		remote from which you are trying to learn.
		• The distance between the remotes should
		be approximately 2-3 inches.
		• Do not conduct the Learning process near
		an incandescent lamp.
		• The memory capacity is full (20 Learned
		commands for each of the nine modes).
		• The original remote may not be compatible
		with the Learning procedure.

	The LED indicator light on the RCU1010RF	• Make sure the Remote Sender Cone is plugged
	remote illuminates when you press a key,	into an electrical outlet.
	but the red light inside the transmitter	• Make sure you are operating the remote
	does not illuminate.
		control unit within 100 feet (30.48 meters)*

		of the Remote Sender Cone.
		• Extend the antenna all the way up on the
		Remote Sender Cone or reposition the antenna
		for better reception.

* Range may vary based on home construction