Motorola DCX3510-M installation manual Calling for Repairs

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Introduction

Calling for Repairs

B

If a Motorola set-top requires repair service, please call one of the following Motorola Authorized Service Centers:

Company

From USA or Canada

Outside USA or Canada

 

 

 

World Wide Digital

1-800-227-0450

1-956-541-0600

 

 

 

Teleplan

1-800-352-5274

1-302-322-6088

 

 

 

To ensure efficient service, request a Return for Service Authorization (RSA) number. Be sure to display the RSA number prominently on all equipment boxes.

The Service Center will provide the shipping address of the location performing your repairs.

To ship your equipment for repair:

Pack the unit securely, if possible in its original factory shipping carton.

Print or display the RSA number so it is easily visible on all equipment boxes.

Enclose a note describing the exact problem. Complete and enclose the checklist provided with the unit.

Ship the unit PREPAID to the address provided by the Service Center.

High-Definition DVR DCX3510-M • Installation Manual

9

365-095-17066-x.1

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Contents DCX3510-M Page Safety & Regulatory Information During Transportation to the Subscriber HomeDuring Installation FCC ComplianceFCC Declaration Of Conformity Recycling your Motorola EquipmentYou may You may notGovernment Restricted Rights Contents Diagnostics Configuring the User SettingsTroubleshooting Figures Figures 1Introduction Standard Audio/Video Features Features Tuners Standard DVR Functionality DVR recording time guidelinesStandard Digital Hdtv Channels ChannelsStandard Miscellaneous Features Standard Data FeaturesIf You Need Help Calling for Repairs Front Panel Front panelVideo Format Indicators Front Panel Display Rear Panel CardCold Reset Procedure Remote Control Cold ResetClearing the Hard Drive Video Connection Options ComponentYPbPr Hdmi or IEEE-1394Audio Connection Options Audio Connection OptionsDigital audio optical Installation Overview Cable Connecting an Hdtv Single Connection for Video/AudioIEEE-1394 Connecting an Hdtv Single Connection for Video/Audio Component Video YPbPr Connecting an Hdtv Separate Video/Audio ConnectionsAudio Connecting an Hdtv Separate Video/Audio Connections Connecting an A/V Receiver Audio Connecting an A/V Receiver Audio Connecting a Standard-Definition TV Sdtv Connecting a Standard-definition TV SdtvInstallation Installation Connecting an A/V Receiver, SDTV, and VCR Connecting an A/V Receiver, SDTV, and VCR Connecting to an External eSATA DVR/Hard Drive Connecting to an External eSATA DVR/Hard DriveData Features Data Device ConnectionsOperational Check for the Remote Control Operational check proceduresConfiguring the User Settings User Settings Menu Main Screen Default User Settings Menu-No Hdmi ConnectionDefault User Settings Menu -With Hdmi Connection User Settings-Main Menu Field Descriptions TV TypeHDMI/YPbPr OutputNative Mode SettingsOverride AdditionalCaption SubtitleAdvanced Audio/VideoNative Mode Settings Screen Native Mode Settings Menu ScreenNative Mode Settings Field Descriptions Restore Default Native Settings480p EnhancedAdditional Hdmi Settings Screen Additional Hdmi Settings ScreenAdditional Hdmi Settings Field Descriptions HDMI/DVI ModeColor Space Audio OutputLip Sync Delay Menu Restore Default Hdmi SettingsAdditional Closed Caption Settings Screen Additional Closed Caption Settings Menu ScreenAdditional Closed Caption Settings Field Descriptions Subtitle and DVS Settings Screen Subtitle and DVS Settings Menu ScreenSubtitle and DVS Settings Field Descriptions Descriptive Video ServiceSubtitles LanguageAdvanced Audio/Video Settings Screen Advanced Audio/Video Settings Menu ScreenAdvanced Audio/Video Settings Field Descriptions Dolby VolumeGraphics Overlaying the Video Video Sharpness5Diagnostics Using the DiagnosticsDiagnostic Main Menu Screen General StatusError Error Code DescriptionConnected State Platform IDPurchase Status Purchase Status Diagnostic Field Descriptions OOB Status Diagnostic Screen Out-Of-Band OOB StatusOOB Diagnostic Field Descriptions Agile OOB Tuner Hunting Hunt ModeNetwork PID High-Definition DVR DCX3510-M Installation Manual In-Band Status Diagnostic Screen In-Band StatusIn-Band Status Diagnostic Field Descriptions Unit Address Diagnostic Screen Unit AddressUnit Address Diagnostic Field Descriptions Separable Security Diagnostic Field Descriptions Separable SecurityMSO Phone Number CableCARDCurrent Channel Status Diagnostic Screens Current Channel StatusCurrent Channel Status Diagnostic Field Descriptions RC Flag TunedSDV Client RF Upstream Modem Diagnostic Screen RF Modem UpstreamRF Upstream Modem Front Panel Display RF Upstream Modem Diagnostic Field Descriptions Code ModulesLevel Back AddressFront Panel Display For Code Modules Code Modules Diagnostic Field Descriptions Postponed Memory Configuration Audio/Video StatusSystem RAM The allocated system RAM in MB Flash Allocated flash memory in MBPdif Output OSD Display DescriptionLFE Low Frequency EffectAudio / Video MuteSt Caption Row Caption Detected OSD Display Description OSD Display DefinitionOutput Format Digital SubtitleInput Sources Interface Status Diagnostic Screens Interface StatusInterface Status Diagnostic Field Descriptions DVR/Hard Drive Status Diagnostic Screens DVR/Hard Drive StatusDVR/Hard Drive Status Diagnostic Field Descriptions State Temp FMax Temp Over TempDocsis Enabled Docsis StatusAcquire DS Channel Obtain USConfiguration File Network AccessEstablish IP ConnectivityPower Level Server# Name Application Specific InformationSrvr # IP Addr Interactive Status Diagnostic Screen Interactive StatusInteractive Status Diagnostic Field Descriptions IP AddressUpstream ID Downstream IDInitstopped Connected Home Diagnostic Screens Connected HomeConnected Home Diagnostic Field Descriptions MAC/IPWill not power on DCX3510-MRemote Control does notThere is no video On the TV screenNo graphics or Program guidesThere are black Bars on all fourSides PictureMotorola Mobility, Inc