Motorola DCX3510-M There is no video, On the TV screen, No graphics or, Program guides, Appear on

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Troubleshooting

B

Problem

 

Possible Solution

 

 

 

There is no video

Verify that the TV is powered on and set to the appropriate input source

on the TV screen

for the DCX3510-M.

 

Verify that the DCX3510-M is powered on and tuned to an authorized

 

 

cable channel.

 

Verify that all video cables between the DCX3510-M and the TV are

 

 

firmly connected.

 

Verify that the coaxial cable feed is firmly connected to the DCX3510-M

 

 

and the wall jack.

 

If the DCX3510-M video output is connected to a home theater unit,

 

 

verify that the home theater unit is powered on and set to the

 

 

appropriate input source.

 

If the DCX3510-M video output is connected to a TV through an HDMI

 

 

connection, power off the TV and then power off the DCX3510-M. Wait

 

 

one second and then power on the devices.

Not all HDTVs can display every output format (1080i, 720p, 480p, or 480i) available on the DCX3510-M.

1.Ensure that your DCX3501 is plugged into a power outlet and is turned off.

2.Press the MENU key on the remote control. Your settings are displayed on the DCX3501 front panel display.

3.Press the ▲ and ▼ keys to display the HDMI/YPbPr OUTPUT setting.

4.Press the ► key to cycle through the available output formats until a picture displays on the TV.

No graphics or

If you use the IEEE-1394 connection, on screen graphics, including closed

program guides

captions and program guides, are not displayed by the DCX3510-M. On-

appear on the

screen graphics and captions may still be overlaid by your TV, if enabled.

screen

Use HDMI or component video instead.

 

 

 

No closed

Verify on the User Settings menu that closed captions are enabled on

captions display

 

the DCX3510-M.

 

Verify that closed captions are enabled on the TV.

Note: Closed captioning may not be available on the current program.

There are black bars to the right and left of the picture

Widescreen TVs display 4:3 programs in this format unless set to Stretch. If the DCX3510-M is connected to a widescreen TV, verify that the TV TYPE is set to 16:9 in the User Settings menu.

Many HD programs are broadcast in pillar-box format with black bars to the left and right of the picture. These programs are broadcast in 16:9 HD formats, even though the video is not 16:9.

There are black bars above and below the picture

All 4:3 HDTVs display HD programs in letterbox format (black bars above and below the picture) because of the shape of the display screen. Set the TV TYPE to 4:3 Pan-Scan. This enables the DCX3510-M to remove the black bars above and below the picture when possible

Some SD programs are broadcast in the letterbox format with black bars above and below the picture. Some widescreen TVs offer a zoom feature that may be able to remove the black bars (see the TV manual for

High-Definition DVR DCX3510-M • Installation Manual

93

365-095-17066-x.1

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Contents DCX3510-M Page Safety & Regulatory Information During Transportation to the Subscriber HomeDuring Installation FCC ComplianceFCC Declaration Of Conformity Recycling your Motorola EquipmentYou may You may notGovernment Restricted Rights Contents Diagnostics Configuring the User SettingsTroubleshooting Figures Figures 1Introduction Standard Audio/Video Features FeaturesTuners Standard DVR Functionality DVR recording time guidelinesStandard Digital Hdtv Channels ChannelsStandard Miscellaneous Features Standard Data FeaturesIf You Need Help Calling for Repairs Front Panel Front panelVideo Format Indicators Front Panel Display Rear Panel CardCold Reset Procedure Remote Control Cold ResetClearing the Hard Drive Video Connection Options ComponentYPbPr Hdmi or IEEE-1394Audio Connection Options Audio Connection OptionsDigital audio optical Installation Overview Cable Connecting an Hdtv Single Connection for Video/AudioIEEE-1394 Connecting an Hdtv Single Connection for Video/Audio Component Video YPbPr Connecting an Hdtv Separate Video/Audio ConnectionsAudio Connecting an Hdtv Separate Video/Audio Connections Connecting an A/V Receiver Audio Connecting an A/V Receiver Audio Connecting a Standard-Definition TV Sdtv Connecting a Standard-definition TV SdtvInstallation Installation Connecting an A/V Receiver, SDTV, and VCR Connecting an A/V Receiver, SDTV, and VCR Connecting to an External eSATA DVR/Hard Drive Connecting to an External eSATA DVR/Hard DriveData Features Data Device ConnectionsOperational Check for the Remote Control Operational check proceduresConfiguring the User Settings User Settings Menu Main Screen Default User Settings Menu-No Hdmi ConnectionDefault User Settings Menu -With Hdmi Connection User Settings-Main Menu Field Descriptions TV TypeHDMI/YPbPr OutputNative Mode SettingsOverride AdditionalCaption SubtitleAdvanced Audio/VideoNative Mode Settings Screen Native Mode Settings Menu ScreenNative Mode Settings Field Descriptions Restore Default Native Settings480p EnhancedAdditional Hdmi Settings Screen Additional Hdmi Settings ScreenAdditional Hdmi Settings Field Descriptions HDMI/DVI ModeColor Space Audio OutputLip Sync Delay Menu Restore Default Hdmi SettingsAdditional Closed Caption Settings Screen Additional Closed Caption Settings Menu ScreenAdditional Closed Caption Settings Field Descriptions Subtitle and DVS Settings Screen Subtitle and DVS Settings Menu ScreenSubtitle and DVS Settings Field Descriptions Descriptive Video ServiceSubtitles LanguageAdvanced Audio/Video Settings Screen Advanced Audio/Video Settings Menu ScreenAdvanced Audio/Video Settings Field Descriptions Dolby VolumeGraphics Overlaying the Video Video Sharpness5Diagnostics Using the DiagnosticsDiagnostic Main Menu Screen General StatusError Error Code DescriptionConnected State Platform IDPurchase Status Purchase Status Diagnostic Field Descriptions OOB Status Diagnostic Screen Out-Of-Band OOB StatusOOB Diagnostic Field Descriptions Agile OOB Tuner Hunting Hunt ModeNetwork PID High-Definition DVR DCX3510-M Installation Manual In-Band Status Diagnostic Screen In-Band StatusIn-Band Status Diagnostic Field Descriptions Unit Address Diagnostic Screen Unit AddressUnit Address Diagnostic Field Descriptions Separable Security Diagnostic Field Descriptions Separable SecurityMSO Phone Number CableCARDCurrent Channel Status Diagnostic Screens Current Channel StatusCurrent Channel Status Diagnostic Field Descriptions RC Flag TunedSDV Client RF Upstream Modem Diagnostic Screen RF Modem UpstreamRF Upstream Modem Front Panel Display RF Upstream Modem Diagnostic Field Descriptions Code ModulesLevel Back AddressFront Panel Display For Code Modules Code Modules Diagnostic Field Descriptions Postponed Memory Configuration Audio/Video StatusSystem RAM The allocated system RAM in MB Flash Allocated flash memory in MBPdif Output OSD Display DescriptionLFE Low Frequency EffectAudio / Video MuteSt Caption Row Caption Detected OSD Display Description OSD Display DefinitionOutput Format Digital SubtitleInput Sources Interface Status Diagnostic Screens Interface StatusInterface Status Diagnostic Field Descriptions DVR/Hard Drive Status Diagnostic Screens DVR/Hard Drive StatusDVR/Hard Drive Status Diagnostic Field Descriptions State Temp FMax Temp Over TempDocsis Enabled Docsis StatusAcquire DS Channel Obtain USConfiguration File Network AccessEstablish IP ConnectivityPower Level Server# Name Application Specific InformationSrvr # IP Addr Interactive Status Diagnostic Screen Interactive StatusInteractive Status Diagnostic Field Descriptions IP AddressUpstream ID Downstream IDInitstopped Connected Home Diagnostic Screens Connected HomeConnected Home Diagnostic Field Descriptions MAC/IPWill not power on DCX3510-MRemote Control does notThere is no video On the TV screenNo graphics or Program guidesThere are black Bars on all fourSides PictureMotorola Mobility, Inc