Motorola QIP7000 installation manual Getting Help, Calling for Repairs

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Introduction

B

Getting Help

If you need assistance with your Motorola product, contact the Motorola Technical Support Call Center (TSCC):

•Toll-free: 1 888 944 HELP (1 888 944 4357)

•Direct: 1 847 725 4011

•Motorola Online: http://businessonline.motorola.com

The TSCC is available 24 hours a day, 7 days a week, in addition, Motorola Online offers a technical documentation, repair status, shipping information and low priority issue creation/tracking. For specific Toll Free numbers when calling from outside of the United States please refer to your product manual or our web page.

Calling for Repairs

If a Motorola set-top requires repair service, please call one of the following Motorola Authorized Service Centers:

Company	From USA or Canada	Outside USA or Canada

World Wide Digital	1-800-227-0450	1-956-541-0600

Teleplan	1-800-352-5274	1-302-322-6088

To ensure efficient service, request a Return for Service Authorization (RSA) number. Be sure to display the RSA number prominently on all equipment boxes.

The Service Center will provide the shipping address of the location performing your repairs.

To ship your equipment for repair:

•Pack the unit securely, if possible in its original factory shipping carton.

•Print or display the RSA number so it is easily visible on all equipment boxes.

•Enclose a note describing the exact problem. Complete and enclose the checklist provided with the unit.

•Ship the unit PREPAID to the address provided by the Service Center.


QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual		5
574702-001 a	This document is uncontrolled pending incorporation in a Motorola CMS

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Contents QIP7000 P2 Series Page Safety and Compliance During Installation FCC Declaration of Conformity Contents D01 Operational Check for the Remote ControlD02 D03Figures 1Introduction QIP7232 Front and rear views Tuners FeaturesStandard Data Features Calling for Repairs Getting HelpCompany From USA or Canada Outside USA or Canada Rear Panel Front PanelLabel Description Lable Description CardPON Overview System OverviewService Description Fttp PON carries the following servicesWhole Home IP Video CPE overview OOB MoCAWAN LAN Multi room DVR network Multi-Room DVRWhole Home IP Video Network Installation InstallationBefore You Begin During the installationConnect to the ONT Checking the Home Coaxial Network Topology After you finish connecting the componentsMarginal MoCA network performance Video Connection OptionsIf you make any changes to the network, repeat steps 1 Connection TV Type DescriptionClearing the Hard Drive Audio Connection OptionsConnection Type Description Connecting to the ONT MoCA technology Connecting to the ONT with embedded MoCAKey Name Description ONT1000M ConnectionsConnecting the Home Router Connecting Homes with Multiple Existing Cable DropsConnecting the Home Router embedded MoCA ONT Determine if you are connecting to a Installation OverviewCabling to an Hdtv Cabling to an Hdtv for VideoCabling to an Hdtv for Audio Cabling to an Hdtv for AudioCabling to an Hdtv and A/V Receiver for Video Cabling to an Hdtv and A/V Receiver Cabling to a Standard Definition stereo TV Cabling to a Standard-Definition TVCabling to a Standard Definition TV, A/V Receiver and VCR Cabling to a Standard-Definition TV, A/V Receiver and VCRQIP7000 series front panel provides Data Device ConnectionsPort type Description Optimizing the High-Definition Settings Operational Check for the Remote ControlFeature Testing Procedure Verifying the MoCA NetworkSetting Description Setting Description Graphics Overlaying the Video Using the Diagnostics 4DiagnosticsD01 General Status Example General Status display no error Field Description General Status fields areROM ID D02 Purchase Status Front panel display for Purchase Status diagnosticField Purchase Status fields areD03 Out-Of-Band OOB Status Front panel display for the OOB diagnosticOut-Of-Band Status fields are Agile OOB Tuner Hunting D04 In-Band Status Front panel display for in-band diagnosticCarrier locked Carrier not locked PCR Lock In-Band Status fields areFront panel display of a unit address D05 Unit Address/SecurityUnit Address fields are Separable SecurityEMM EMM SCC SccecmSign Separable Security fields areD06 Current Channel Status Digital Current Channel status fields areAPS CCICIT DRMEthernet Return front panel display D07 Upstream StatusEthernet Return fields are D08 Code Modules Front panel display for code modules Code Modules fields are Nvram D09 Memory ConfigurationAudio Spdif D10 Audio/Video StatusIEC958PCM Black UnmutedField Description D11 Interface/Port Status Page Interface Status fields are D12 User Setting Status Definition 480i format 720 x 480 pixels D13 DVR/Hard Drive Status OSD DVR/Hard Drive Status fields areD14 Application Specific Information D15 Interactive Status UnconfigInteractive Status fields are MacconnectWaitlmack InitwaitdcorcWaitsoack WaitlaorsoD16 Connected Home This diagnostic displays the MoCA network statusConnected Home Status fields are Connected Home Link Status fields are TX Data RateD17 Key Pad / LED Test Problem Possible Solution 5TroubleshootingProblem Possible Solution Off standby Insufficient RF Network Throughput IP Network IssuesBypassing an Amplifier Using a diplexer to bypass a line amplifier